BMW of West Chester (formerly Otto's BMW)

My Unicorn After searching for months, I finally found my "unicorn" at Otto's. I wanted a six speed coupe with a heated steering wheel and when one turned up 15 After searching for months, I finally found my "unicorn" at Otto's. I wanted a six speed coupe with a heated steering wheel and when one turned up 150 miles away in West Chester, PA, I knew it was the right vehicle for me. Doing business with Scott made the whole transaction a piece of cake. The car was ready for me to inspect on my arrival in its own private showroom, and it was property detailed and all of the promises made were kept. Scott went out of his way to facilitate the transaction, and two hours after arriving at Otto's, I was on the road in my new car. Couldn't ask for better service. Thanks so very much. More

Easy Buying Process Ian provided excellent customer service. After finally deciding to purchase an X3 after months of consideration and many test drives, Ian encouraged u Ian provided excellent customer service. After finally deciding to purchase an X3 after months of consideration and many test drives, Ian encouraged us to purchase a vehicle that best matched our needs and to customize instead of settling for a vehicle on the lot. We got exactly what we wanted at a reasonable price. He made the entire process easy. More

Professional and Easy Scott Gately was extremely helpful in my car buying experience. He was professional, easy to communicate with, and made the experience painless. I got Scott Gately was extremely helpful in my car buying experience. He was professional, easy to communicate with, and made the experience painless. I got a great deal for my trade in and got the exact car I was looking for. Highly recommend Scott! More

First class service for a first class dealership. My experience at Otto’s BMW is how everyone wants there car buying experience to be. Smooth, easy, and no hidden gimmicks. Would recommend to everyone My experience at Otto’s BMW is how everyone wants there car buying experience to be. Smooth, easy, and no hidden gimmicks. Would recommend to everyone looking for a BMW. More

Awesome Ian took the time to go over all options and come to a price that was affordable. Appreciated his patients with me even when I didn’t meet all require Ian took the time to go over all options and come to a price that was affordable. Appreciated his patients with me even when I didn’t meet all requirements for some rebates. Great price for a great car. More

Scott is the DEAL maker! Custom service! It’s all about the experience and Scott hand delivers it. Knowledge, salesmanship and exceptional service! If you drop in, ask them to Custom service! It’s all about the experience and Scott hand delivers it. Knowledge, salesmanship and exceptional service! If you drop in, ask them to introduce you to Scott. More

Otto’s Expereince How can I not be smiling ear to ear. Justice was great to deal with and I now own a bad xxx 430i......can’t wait to get on the road.... How can I not be smiling ear to ear. Justice was great to deal with and I now own a bad xxx 430i......can’t wait to get on the road.... More

Our Third BMW Purchase from Otto's BMW We have been purchasing our vehicles from Otto's BMW since 2006 upon moving to this area. We could not be happier with each of our of three buying ex We have been purchasing our vehicles from Otto's BMW since 2006 upon moving to this area. We could not be happier with each of our of three buying experiences, as each time we felt confident in our choice of vehicle and its configuration. As we will keep a car for several years that we purchase, it is important to us to know we picked the right car and have the support of Otto's staff to keep it in tip top condition for the life of our ownership. Heath Cameron has been our Sales Advisor for our purchases and is someone that we personally like very much, as he bends over backwards to make the experience fun and exciting. He consistently takes the time to make sure we know important details for our purchase, warranty and other salient items - makes it obvious your happiness in buying is his first priority. We consider Heath as our friend and trusted advisor. We recommend him with 10 out of 5 stars as he is off the scale. More

Easy to do business with From the moment I walked in the door, everything went smoothly. From meeting my salesperson to the sales manager and even finance (which can be tortu From the moment I walked in the door, everything went smoothly. From meeting my salesperson to the sales manager and even finance (which can be torture at a normal dealer), I have zero complaints. Highly recommend. More

Easy Peasy Scott Gately was an absolute pleasure to deal with for the purchase of our certified preowned 535. He made the whole process effortless and we could n Scott Gately was an absolute pleasure to deal with for the purchase of our certified preowned 535. He made the whole process effortless and we could not be happier with our beautiful car. Chris and Becky Kearon More