Flagship Motorcars of Lynnfield

No hassle Great experience! Awara was very helpful, friendly, knowledgeable and courteous. I would not hesitate to recommend him and the dealership to anyone lo Great experience! Awara was very helpful, friendly, knowledgeable and courteous. I would not hesitate to recommend him and the dealership to anyone looking. Best commute of my life today!! More

New GLC tutorial Spencer Petruzello was very helpful in learning the dashboard workings for my husband and I. Also, showed the ease of using apple play . Julia Lis Spencer Petruzello was very helpful in learning the dashboard workings for my husband and I. Also, showed the ease of using apple play . Julia Lisa is wonderful and has worked with us on the last 3 Mercedes. More

Best experience ever! Best experience purchasing our certified pre owner c300 from awara! He made our experience so easy & went above and beyond to make sure we were please Best experience purchasing our certified pre owner c300 from awara! He made our experience so easy & went above and beyond to make sure we were pleased and happy. Couldn’t have chosen a better person to help us out. Even after we left with the car he made sure to follow up with us with anything we needed and questions. Thank you so much!!! See you next time for my upgrade! More

Awara Best Salesman!!!! We asked and Awara delivered he went above and beyond to make sure we were pleased and happy, making the experience as easy as possible. Couldn’t hav We asked and Awara delivered he went above and beyond to make sure we were pleased and happy, making the experience as easy as possible. Couldn’t have chosen a better person to help us out. Even after we left with the car he made sure to follow up with us with anything we needed and questions. Thank you so much!!!!! More

Awara care - excellent Finding a trustful sales person may end up in a challenging path and/ or frustration for the customer as the goal is often just to sell cars. But not Finding a trustful sales person may end up in a challenging path and/ or frustration for the customer as the goal is often just to sell cars. But not with Awara. I was so supportive all time, explained and showed everything before. During the sales process he was supportive as well. But it did not stop there. Even after sales when typically the business is done, Awara was always there for me and provided all needed information. He is a sales person I can fully trust, rely on and truly recommend. Great person Awara! Thank you so much! More

Fantastic Experience Awara and his team were so helpful in my decision to lease a GLA, I couldn’t be happier. Thank you so much for the excellent customer service. I highl Awara and his team were so helpful in my decision to lease a GLA, I couldn’t be happier. Thank you so much for the excellent customer service. I highly recommend this dealership! More

Best Mercedes Dealer I have been owned Lexus cars for almost 10 years. David B. made the transition to a new Mercedes easy. David approached me and answered all my questi I have been owned Lexus cars for almost 10 years. David B. made the transition to a new Mercedes easy. David approached me and answered all my questions with no sales pressure tactics and asked me everything I want in a car and delivered. Darnell made the paperwork signing easy with her great humor and helped me make the right decision that will benefit me. Spencer did a great job delivering my car and explaining all the tech with a professional attitude. .The Sales or General Manager came over and personally congrated me on my purchaseand welcomed me to the family. Great team! More

Excellent! Bother Steve and Spenser were highly professional, and very thorough in delivering the vehicle and go ping over how to use the many options and equipm Bother Steve and Spenser were highly professional, and very thorough in delivering the vehicle and go ping over how to use the many options and equipment. More

Dylan Carter..Horrible Service Experience When he first assisted me, he gave me the impression that he did not want to assist me. He was rude and did not know much about some questions I had a When he first assisted me, he gave me the impression that he did not want to assist me. He was rude and did not know much about some questions I had asked him about spare tire, rims, and the tires on my car. He kept on rushing me out of his office and told me bs to get me out of there. The guy had no idea what he was doing. He called me today. Since I had the loaner, He wanted to get the car back and told me that my service is done. He did not know that my car was also going to be sent out to be fixed as well. He kept on interrogating me about how I was going to bring the loaner back tomorrow. I told him it was impossible especially since I work from 7 am to 10 pm Thursday and Friday and I was also under the impression that the car was going to be done so I can pick up Saturday. I told him I couldn’t come Thursday and Friday. I can only come Saturday and that if someone can come and pick up the loaner and drop off the car. He kept on interrogating me as to why I couldn’t drive the car even before work. I told him that I will not be driving the car. My boyfriend drops me off work in his car because I don’t have my glasses with me- I can’t find them and I feel uncomfortable driving without them. This is a safety precaution I don’t feel like dealing with the consequences not wearing my prescriptions. After I told him that, he kept on the interrogation and asked me “ so where are your glasses” in a very rude and demanding and Demeaning manner. He sounded very aggressive towards me. I kindly answered “ sorry but this is not your business” I am not going to waste time with a representative about my story of how I lost my glasses. It is irrelevant to him and it is none of his business. After I told him this. He rudely said that someone else will talk to me and he hung up. This guy is really disrespectful, does not know what he is doing nor did he do his job in being informed that my car was also going to be sent over and the loaner could be turned in Saturday. I feel very disrespected and disappointed about the service given to me today. He should not be working there and if he is, then he should really reconsider treating his clients with respect and learn what good customer service means. This left a really bad taste in my mouth on the Flagship Motorcars service department. Although everyone there that serviced me from the time I wanted to buy/ lease a car to now was exceptionally sweet and respectful, this guy was not. I don’t recommend this guy to no one. He left the impression that he did not care much about his job and made me feel like he was being too aggressive with me. More

Out of town buyer. Dan Fava was a very good salesman and he took good care of me. Spencer Petruzello my Product Concierge was fantastic. Flagship is lucky to have these Dan Fava was a very good salesman and he took good care of me. Spencer Petruzello my Product Concierge was fantastic. Flagship is lucky to have these young guys on their staff. I was an out of town buyer. Contacted them through the CarGurus site. Purchased a CPO Mercedes Benz. They responded quickly but their process is a bit cumbersome. Finance was very slow to respond. After 48 hours I arranged my own in an hour. Paperwork was sloppy and getting titling and registration as an out of town buyer was so slow. It all was very inefficient. It’s 2019 and Flagship needs to make this process smoother and easier. They should do better. They can do better. More