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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.5
2,092 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,092 reviews

November 23, 2020

Great experience getting an oil change, tire rotation and 7500 mile check up. Great price for the work performed. Staff were awesome. Only issue I have is the service record was not uploaded to myCadillac ac More

by Ski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Nov 28, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon!

November 23, 2020

Very happy with Adam. He was aware my wife and I were in a bit of a hurry so he got us in and out quickly More

by AMANDADOTTER89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Nov 28, 2020 -

Arnie Bauer Buick GMC Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

November 23, 2020

Friendly courteous and helpful, a place where you feel your at home you can talk to the service people and feel that they are trying their best to help you More

by ALYCESWAB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Nov 28, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

November 23, 2020

I am still experiencing the same issue with my Enclave ... it’s been in for service about 6-7 times for a issue with the transmission. Just recently as a few weeks ago and now the vehicle is doing the s More

by BOLTONDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Nov 24, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your response. My name is Jessica and I am with Customer Service manager with Arnie Bauer. I'm sorry to hear about the Enclave. Can you please contact me direct at 708-720-7363. I would be more than happy to help. Most importantly get this corrected for you. My apologies for any inconvenience.

November 20, 2020

Very nice. Easy to deal with. All very friendly. Very happy with how it all went. Would recommend to everyone looking to purchase a new auto or truck. More

by M.STEVENS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brdar, Greg Parker, Alexis Malecha
Nov 24, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

November 20, 2020

Service was fast, the waiting area needs more frequent sanitizing. I was not given clear direction when I arrived in the garage area as to how to proceed while social distancing. More

by EM
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Nov 24, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

November 20, 2020

I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant. More

by YvetteCPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret, Alyssa Gomez, Bret Pechtold, Alyssa Farkas, Greg Parker, Mike Werner, Adam Estes, Jessica McCormick, David Steffan
Nov 24, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! We hope to see you soon!

November 19, 2020

Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you. More

by KOEHMKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Mike Werner, Adam Estes, Bill Neibert, Jessica McCormick, Corey Dockery, Mark Snyder, David Steffan
Nov 24, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon!

November 18, 2020

Bill Niebert & the guys are just Great! They take such good care of me and my DTS! Best Service I know of in my lifetime! More

by TMONTGOMERYJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Bill Neibert
Nov 20, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

November 18, 2020

Alex my sales person was very friendly and great to work with. Alex went out of his way to be helpful and do whatever he could to make the experience seem less. More

by WAWA6449
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus
Nov 20, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

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