Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Ken has always taken great care of myself and my vehicles. If he says that he will do something, you can count on it getting done and correctly. I have no complaints after 15 years of being a ser vehicles. If he says that he will do something, you can count on it getting done and correctly. I have no complaints after 15 years of being a service customer and four new vehicles. More

Very efficient service and very professional customer care, high level of satisfaction. And very fast service, no long waiting lines to be assisted from customers officer. care, high level of satisfaction. And very fast service, no long waiting lines to be assisted from customers officer. More

It was my first time at Safford. The two gentlemen I interacted with were great. It was a super first experience with Safford’s service department. interacted with were great. It was a super first experience with Safford’s service department. More

A plus service, great service , nice and educate service advisor, they answered all my questions about it with patience.same day repair and returned on time. advisor, they answered all my questions about it with patience.same day repair and returned on time. More

I took my vehicle to the Safford dealership in Springfield because of a failed vehicle inspection due to a tire that was installed backwards and a daylight that was off. I was told I needed a ligh Springfield because of a failed vehicle inspection due to a tire that was installed backwards and a daylight that was off. I was told I needed a light socket but they couldn’t figure out the part number for the light socket. I took it to the dealership to see if they could tell me the part number that was needed. They told me that the issue was not the light socket. That the whole lamp had to be replaced to pass inspection and that the other light also had to be changed. I told them the right light was working and I didn’t want it replaced. And the inspector said nothing about that light. After telling the sales rep repeatedly that I only wanted to fix the light that made the vehicle fail inspection, he said I had to prepay for the part. So, he made me pay $450 for a new lamp park and connector. I asked about the tires and they said that I needed 2 tires to pass inspection and they were $420 without labor and that I needed a new rim because mine was bent and it was $730. I told them I was not going to pay $420 for 2 tires. So, I prepaid for the light parts. On my way out, I noticed that the turn signal was not working and it was working before I brought it to the dealership. I turned around and told him that the light was working before. His reply was along the lines of “You see. We told you both lamps had to be replaced. You want me to order the second one?” This reply and the way in which he said it infuriated me. I told him that it was working before and to fix it. They did. Providing the caveat that I should really still order that other lamp. Btw, labor for one light was $250. So, it would have been $700 per light. By the time I left, there were so many red flags that I took the car to 2 other auto repair shops. They both said the rim was not bent and did not need to be replaced(so that’s $730 for a rim plus labor I avoided). And a tire was $80. If I wanted 2 it would have been $160 not $420. I got it installed for $25. Then I was told that I didn’t need the parts that the dealership had made me order for the daylight. That I only needed a socket and it was $17.50 plus $60 labor. That’s $77.50 versus the $700 that the dealership was going to charge on a part that they said was needed for it to pass inspection. So, the socket fixed the issue and my car passed inspection. When I told the dealership I wanted my money back for the part that I didn’t need that they made me pre-order by lying and deceiving me, they told me there is a 15% re-stocking fee and I would only get back a fraction of my money back. They failed to mention that before. My impression is that they are con artists. I went there for a failed inspection and they said I needed over $2500 worth on parts and repairs and I was able to get it fixed by $110. More

Mr James was amazing he walked me through the car buying process.I highly recommend this dealership, everyone is friendly it’s an clean environment get you in and out with a great deal process.I highly recommend this dealership, everyone is friendly it’s an clean environment get you in and out with a great deal More

First time at dealership for service and had a great experience. I will be going back to the deal ship for my next service. Thank you, experience. I will be going back to the deal ship for my next service. Thank you, More

Classic false advertising on their website for prices. I looked at the price of the Chrysler Pacifica Hybrid Limited edition which is listed at $34,031 on their website. I filled out the contact information looked at the price of the Chrysler Pacifica Hybrid Limited edition which is listed at $34,031 on their website. I filled out the contact information on their website and received an email from Safford. I received this reply, "The 2020 Chrysler Pacifica Hybrid Limited you inquired about is in transit and soon it will be delivered to us, however due to a glitch in the website the online price shows $5,000 lower than its suppose to show, the actual sale price is $39,031, which is excluding tax, tag, processing feed and fright, meantime, there are few rebates that you need to qualify to get the online price." I was pretty shocked at the immediate $5k increase from a so called price glitch. They said they would work on an agreeable price and the manager emailed me the price is now $41,904 plus taxes, tags and processing fee (as long as you can provide a registration for Conquest rebate). They would not come close to the advertised price - this is false advertising or bait and switch pricing. More

I had a wonderful experience at this dealership, everyone was extremely nice and friendly. My vehicle was in pristine condition and would definitely recommend this dealership! 👍 was extremely nice and friendly. My vehicle was in pristine condition and would definitely recommend this dealership! 👍 More

Brake repair seemed good, service advisor cordial and knowledgeable (Mr. Mosser); would have given 5 stars if price better -seemed a little pricey for standard brake job. knowledgeable (Mr. Mosser); would have given 5 stars if price better -seemed a little pricey for standard brake job. More