Jeff Wyler Fairfield Cadillac Kia Nissan

I purchased my new 2020 Cadillac XT6 this past weekend. Brian, Cedric and Selwyn made the process the best I have ever had and I buy cars every 36 months on average. This is my second Cadillac and I orig Brian, Cedric and Selwyn made the process the best I have ever had and I buy cars every 36 months on average. This is my second Cadillac and I originally was going to purchase a 2020 Explorer Platinum from a different dealer (we had been going back and forth on my trade for days) when Brian "checked back with me" to see if I was in the market. When I told him where I was in the process, what I was interested in from Cadillac, and what I wanted for my trade, he and Cedric went to work. We negotiated the deal over email and phone in approx. 2 hours. Then I went to see the vehicle, fell in love, they honored the deal and I am one happy Cadillac owner and I hate the car buying process. These guys are literally the BEST and they are upfront. Ask for this team when you want a Cadillac in OH. More

People working @ service department are not good. They say one thing when you make an appointment and say different thing @ service. Be safe guys.thank you say one thing when you make an appointment and say different thing @ service. Be safe guys.thank you More

A big shout out to Eric the sales manager at Jeff wylers in Fairfield. Very friendly sales manager he fixed one of our big problems. So if you have any problems ask for him. He’s awsome.👍 in Fairfield. Very friendly sales manager he fixed one of our big problems. So if you have any problems ask for him. He’s awsome.👍 More

I went to Jeff wyler kia i talked with a sales man i beloved his name was David i was there roughly about 3 hours and when grew came back to me he gave me the wrong info so i left immediately got a phon beloved his name was David i was there roughly about 3 hours and when grew came back to me he gave me the wrong info so i left immediately got a phone call after i left he told me that he was a new salesman and didn't know what he was doing so then i talked with meguiel and i believe the other salesman was named Conrad not sure on that name but they said they didn't have what i was looking for on the lot at that time but that they would call someone that knew all of their inventory and would call call me back it has been almost 3 weeks now and no one had called me back if this is the way you do business business then i will go somewhere else if you say you will call then you should call no matter what the news is good or bad you should not just leave people wondering More

We were lied to and ghosted after a $23 suv purchase. The sales person Tony Wallace told us that our interest rate and monthly payment which was way different than what the fine print said. When we got it ho sales person Tony Wallace told us that our interest rate and monthly payment which was way different than what the fine print said. When we got it home the car was not cleaned out and had used tissues and sucker in the back! which is a covid-19 risk. The liftgate will not open all the way and the radio and clock keeps resetting it'self because there is no SD card in that should have been in it. We have reached out every day since date of purchase 8/15/2020 and noone will return our calls or text messages even though prior to purchase they were blowing us up. The service dept got in touch with Tony about our sd card and he said they wont cover that either. He is obviously available but wont return our calls. It has been 5 days, no excuses to justify this. We have been ghosted after a $23k purchase! I highly suggest never doing business with Jeff wyler in fairfield. Furthermore I would be very careful going there right now as no one is properly wearing their face masks. We filed a BBB complaint and while doing so saw that the have an F rating which after our experience I am not surprised. If they take this suv back I will be happy to recant my reviews that I am making online everywhere that I can in hopes to save other people from the headache and unfair ghosting that we have recieved. I always like to be fair so I will say that Chris in the service department was very nice and helpful. Thank you More

Bought a 2019 Kia from Jeff Wyler Kia in Fairfield Ohio. At 15,450 miles the driver front axle separated from the transmission and left me a sitting duck for a semi headed straight towards me. After paying At 15,450 miles the driver front axle separated from the transmission and left me a sitting duck for a semi headed straight towards me. After paying $75 for the tow to Jeff Wyler Kia service department. I then had to spend an extra $50 for a rental. I had no updates about what happened to my vehicle only a call from the service department saying your vehicle is ready for pickup. They put a remanufactured transmission in my car. Which is not new by far for a warranty job. Then the next day after my car was completed I had a funeral to go to for a close family friend. Jeff Wyler Kia service department cancelled my rental I got from them. So I ended up spending an extra $100 out of my pocket for a warranty job. Contacted the service manager about getting my money back. Still haven’t heard from them till this day. So buyers be weary about going to Jeff Wyler Kia in Fairfield for your service needs. They all about putting money in their pocket and don’t care for customers needs. Sincerely yours. Stephen Lanham. The guy you ripped $100 off for a vehicle that was a rental from your service department More

Lied straight to my face. Everything was fine until the financial manager Nick Skidmore lied straight to my face about the extended warranty. I asked the same question MULTIPLE Everything was fine until the financial manager Nick Skidmore lied straight to my face about the extended warranty. I asked the same question MULTIPLE times and got the same answer when he knew that wasn't the case. I tried to email him about it and got a form to cancel it, turned it back in, and haven't heard a word. Reached out to the manager and got in contact with another financial advisor to fill out the same form. Did that, still haven't heard a word. I know people have businesses to run but it shouldn't be too much to ask a simple question multiple times and get an honest answer. RIDICULOUS! More

Very good experience! Chris Wilder was very knowledgeable and helpful. I needed a car and he made it happen for me with payments I can handle. Very grateful to Chris for li Chris Wilder was very knowledgeable and helpful. I needed a car and he made it happen for me with payments I can handle. Very grateful to Chris for listening to me. Arif Samad was very helpful at working out details,and explaining the paperwork. Thanks so much! More