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Mercedes-Benz of San Diego

San Diego, CA

Overview
Reviews
4.9
544 Reviews
Call Dealership (858) 569-6900
View Awards

4750 Kearny Mesa Rd

San Diego, CA

92111

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Showing 544 reviews

July 01, 2021

Everyone with great customer skills..accommodating. On time with schedule and updated when finished. Worked done on time and as promised. Thank you for the service More

by Helenn8713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Romano, Sean Weaver
Report | Print
Jul 02, 2021 -

Mercedes-Benz of San Diego responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service team who provided great customer service. We value your business at Mercedes-Benz of San Diego!

Helpful
June 30, 2021

Very professional. Wonderful people. Great customer service. No pressure salespeople. More

by joseparkhill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross Benson. Aimal Abawi.
Report | Print
Jul 01, 2021 -

Mercedes-Benz of San Diego responded

Thank you for the positive review and rating! We are happy to know that our Sales Team was professional and provided great customer service. We value your business at Mercedes-Benz of San Diego!

Helpful
June 29, 2021

Matt was very helpful and courteous. This was for a recall on my MB sprinter/RV, no cost involved. The same quality service as usual. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jul 01, 2021 -

Mercedes-Benz of San Diego responded

Hi Dave, Thank you for taking the time to give us your review. We are glad that our team were helpful and courteous whilst providing you quality service. Thank you for choosing Mercedes-Benz of San Diego and know that we are always here to assist you.

Helpful
June 25, 2021

They were courteous kept you informed and process it quickly More

by erniesalinas33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Romano
Report | Print
Jun 26, 2021 -

Mercedes-Benz of San Diego responded

Thanks so much for the positive review! Please contact us if you ever need anything regarding your vehicle!

Helpful
June 24, 2021

They didn't play any games! Everything they told me they were going to do they did. I was in and out of the dealership in two hours with my new vehicle. Not bad!!!! More

by jasonp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nameer Albandar
Report | Print
Jun 25, 2021 -

Mercedes-Benz of San Diego responded

Thank you for taking the time to write about your buying experience. We are looking forward to helping you out in the future here at Mercedes-Benz of San Diego!

Helpful
June 24, 2021

I was very pleased with Alex the service representative. He handled my emergency car drop off and took care of all my recalls with same day service. Thank you. More

by cscafani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Jun 25, 2021 -

Mercedes-Benz of San Diego responded

Thank you! We truly appreciate you choosing Mercedes-Benz of San Diego for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

Helpful
June 24, 2021

Outstanding service by Frank Daymia and Al! Frank has helped me on my past Mercedes and did an incredible job getting me into my new one, as well! More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Daymia , Sean Weaver
Report | Print
Jun 25, 2021 -

Mercedes-Benz of San Diego responded

Thank you so much for the review, Mike! We appreciate your feedback! Our team is available should you require any extra help. Safe travels!

Helpful
June 22, 2021

Amazing service and so professional. Great service manager Gustov! Awesome More

by Kellycommerford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Jun 23, 2021 -

Mercedes-Benz of San Diego responded

Thank you for the positive feedback! We are happy to know that our team provided amazing customer service, and we hope that you will continue to visit us at Mercedes-Benz of San Diego!

Helpful
June 17, 2021

Everyone has gone over and above to make sure I’m happy with my new car, following up and the other employees at the dealership are super friendly. More

by WF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim in finance: Francisco in maintenance
Report | Print
Jun 19, 2021 -

Mercedes-Benz of San Diego responded

Hi there, Thank you for your positive review. We are thrilled you had an excellent and an above and beyond experience with us here at Mercedes-Benz of San Diego. We hope you enjoy your new purchase and we look forward to your next visit.

Helpful
June 16, 2021

Took too long for service man and service manager respond to my calls. Work done I didn't authorize . I am not happy with service or quality More

by Widget
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service man, service manager
Report | Print
Jun 16, 2021 -

Widget responded

Took 3 call for service man to respond to me &2 days. I approved the work over the phone. Told him do not do the tune up and oil change on my car. He still changed the oil in the car. Because i signed the estimate i was stuck paying for something i told him not tk do on the car at this time. The tune up was also on the form i signed. He did not to that. I have put 4 call into service manager. Starting 4 days ago. We spoke on the phone once we were disconnected as i was going into a dead sone. I have call back 2 x with no response from him. I feel i was taken advantage being an elderly woman.

Jun 16, 2021 -

Widget responded

I feel i was taken advantage of being an elderly wonam . Work was done on my car i did not authorize over the phone

Jun 16, 2021 -

Widget responded

I an not at all impressed with the poor service i received at this dealership

Helpful
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