Mercedes-Benz of Henderson

This visit was positive this time. A nice gentleman approached me as soon as I pulled up and went to get a service advisor. Sounds basic but that has not been my experience in the past. Offered a beve approached me as soon as I pulled up and went to get a service advisor. Sounds basic but that has not been my experience in the past. Offered a beverage as soon as I came inside by a very nice woman, Dennis was awesome. The time he estimated was spot on, explained the technicians recommendations, and offered some options to get them completed. I particularly liked the text message with the link to the recommendations because now they are easy to access. Great Service by all !! More

Dennis and the team did a great job! Good communication and complete condition report. The condition report was very detailed and useful. Dennis took the time to go through it. and complete condition report. The condition report was very detailed and useful. Dennis took the time to go through it. More

Courteous and knowledgeable staff. Able to have service work performed in a timely manner Car was ready when promised very easy checkout dealing with service advisor work performed in a timely manner Car was ready when promised very easy checkout dealing with service advisor More

10/10 experience. Everyone we encountered was AMAZING!! I purchased my car with Shaun, and he made the experience top notch! Will be purchasing my future vehicles with them! I purchased my car with Shaun, and he made the experience top notch! Will be purchasing my future vehicles with them! More

Runs like abc clockwork Service writer listened to my Runs like abc clockwork Service writer listened to my issue stayed in touch with me all the time with progress Tech fixed car from first time Runs like abc clockwork Service writer listened to my issue stayed in touch with me all the time with progress Tech fixed car from first time More

Easy scheduling. Very friendly and service was great, convenient location, nice service/ waiting area. Pleasant experience, being new in the area. Nice to find a place for service. convenient location, nice service/ waiting area. Pleasant experience, being new in the area. Nice to find a place for service. More

I've had a number of positive service experiences with this dealership. They performed my exhaust upgrade and provided a loaner with no problems. I find them trustworthy. this dealership. They performed my exhaust upgrade and provided a loaner with no problems. I find them trustworthy. More

After I read the bios on the dealer's website for your service advisors, I made a request to change my service advisor to Will Bane. I scheduled an A Service and brake inspection for my wife's car and service advisors, I made a request to change my service advisor to Will Bane. I scheduled an A Service and brake inspection for my wife's car and was very pleased of how well and fast they were able to service her vehicle. My interactions with Will was very good from start to finish. Will was very professional, respectful, knowledgeable, informative and kind to work with. Building a great customer service relationship with my service advisor is very important to me. I plan on reaching out to Will very soon to schedule service on my vehicle. More

Exceptional service as always. That’s why I go to Mercedes for everything even though they are more expensive I trust that they know what they are doing. Mercedes for everything even though they are more expensive I trust that they know what they are doing. More

Pleasant people to work with. Service was explained in detail. Comfortable waiting area. Got periodic updates as to when service would be completed. In the meantime, staff was wonderful offering coffee detail. Comfortable waiting area. Got periodic updates as to when service would be completed. In the meantime, staff was wonderful offering coffee and cold water. More