Park Place Motorcars Fort Worth

Had to leave a review about my recent car purchase. It was by far the easiest and smoothest car purchase we’ve ever had and it was exactly what you expect from a Mercedes-Benz dealership. We worked wit It was by far the easiest and smoothest car purchase we’ve ever had and it was exactly what you expect from a Mercedes-Benz dealership. We worked with Davon Reed who is a great guy and extremely knowledgeable about their cars. They truly went above and beyond to make it a 5 star A+ buying experience and was well worth the 6 hours of driving to get there. Originally went to buy one vehicle but wanted to see a couple others first, and when we got there Davon had the vehicles ready for us and even pulled one we hadn’t seen, which turned out to be the best one and the one we bought. Can’t say enough good things about our interactions with him and very much appreciate all his hard work. Davon, and his boss Corey, were both true professionals and they will be our first stop the next time we are in the market for a vehicle. During the process we learned Davon’s dad had worked there a long time and left a legacy and it’s apparent Davon picked up where he left off. Thank y’all for everything! More

HORRIBLE experience with this dealership’s service people!!! Jason Marron, a service writer, checked in my 2006 SL500 for general service and maintenance on June 12, 2023. After having my car for seve people!!! Jason Marron, a service writer, checked in my 2006 SL500 for general service and maintenance on June 12, 2023. After having my car for several days, not only did they try and upsell me with six supposedly needed repairs to the tune of almost $8600 (ALMOST as much as the car is worth), they damaged my radio/navigation screen, then I was told by Ernesto Rodriquez Diaz, another service writer, that it was in that condition when I left it there. I guarantee there was NOTHING wrong with it because I used the radio/nav screen on the way to their service center so I know it was in good condition before I got there. It was obvious that their wash and make-ready people pressed on it while cleaning it so hard that it damaged the pixels. The swipes and pressure marks are still visible on the screen, along with a greasy film of whatever cleaning medium they used. They continued to deny responsibility for the damage saying again that this was the way it was when I left it with them. Also, they did not fix the “squeaks and rattles” (in fact made them worse) and did offer to refund me that charge but would not pay the cost of replacing the radio/nav screen, which online I found to be about $300. I would definitely steer clear of this service center and find a good local independent shop. I’m sure there are plenty in the Dallas/Fort Worth area that are reputable, would appreciate your business, and treat you with more respect and fairness than I was at Park Place Motorcars. I will never do business with them again. EVER. More

My sales woman Hana Ross is wonderful smart caring and informed..great asset to PP. informed..great asset to PP. More

Well my experience with Park Place was awful. I was having suspension problems so I drove from Abilene to drop off my car. They had it for a week and half and told me they did not know what was wrong w having suspension problems so I drove from Abilene to drop off my car. They had it for a week and half and told me they did not know what was wrong with it. When I went back to pick it up I open the door to get in all of the computer and components from under the dash was laying in my floor board. I never in a million years would had expected this type of service from such place! I'm still baffled how a Mercedes shop that works on Mercedes would Have some answer other than we are throwed for a loop and dont know what's wrong with your car. Thanks for nothing! More

Will NOT go back. Went in to get an oil change, fix the horn, and have the air conditioner checked on the used Mercedes we had just purchased from a private party. They talked me into letting them do what horn, and have the air conditioner checked on the used Mercedes we had just purchased from a private party. They talked me into letting them do what I thought was a quick xx of the major systems. I was told it would take a “couple of hours” so decided to wait. Five hours later (I told them after 3 hours that I had two disabled seniors waiting on me at home so needed to leave soon, they didn’t care) and $687 later I got into the car to find they had broken my sunglasses compartment and want $1,560.64 to fix it. No way! I opened and closed it several times before I brought it to them. They also claimed “electrical problem” for the horns and wanted $782. Funny, my son was able to replace the horn for less than $20 and it works fine now. Place is a rip-off and misleads you into thinking it is a real Mercedes dealership (Uses Park Place Mercedes on internet but it really is just Park Place Motorcars). I filed a formal complaint with Mercedes. More

If you want "Exceptional Customer Service" DO NOT VISIT PARK PLACE MERCEDES! Totally low-balled the trade, in a used car market where there is a huge inventory shortage, and didn't try on the financing at PARK PLACE MERCEDES! Totally low-balled the trade, in a used car market where there is a huge inventory shortage, and didn't try on the financing at all. Just all-around laziness- and when we didn't like the numbers they said, "That's the deal, if you don't like it you don't have to buy it. We have someone coming to pick up the same car later today." Just the all-around attitude and demeanor of all 3 people we spoke with was rude and unkind. If you want to work with a team that is in it for the low-hanging fruit - and won't work to get you a good deal, this is the place! Horrible experience!! More

They need to open back up the car wash, Sewell and the other dealerships have stepped up and Park Place Fort Worth still hides behind Covid on service other dealerships have stepped up and Park Place Fort Worth still hides behind Covid on service More