Jaguar Land Rover Seattle

Couldn't be more satisfied with the experience of purchasing my vehicle here!! From beginning to end, David and Brent were awesome, so helpful and easy-going. I appreciated not feeling hounded and pr purchasing my vehicle here!! From beginning to end, David and Brent were awesome, so helpful and easy-going. I appreciated not feeling hounded and pressured. LOVE my vehicle, and 100% happy!! More

Arby was very helpful - I appreciated his communication throughout my service. It made for a very smooth day with limited disruptions. throughout my service. It made for a very smooth day with limited disruptions. More

I took my LR4 in for an annual service, door handle replacement, and gas tank recall. The first time I got it back, the check engine light came on and I took it in for a second fix (I live a long dist replacement, and gas tank recall. The first time I got it back, the check engine light came on and I took it in for a second fix (I live a long distance away so it is an ordeal). When I got home after the second visit, I smelled gas and saw it was leaking. Afraid to drive it, the dealership sent a flatbed to pick it up. After the 3rd repair, I was told I needed to get my own transportation to pick up the LR. I was told I could not get a loaner and would need to rent a car which was impossible as all of the rental agencies were sold out. My service rep, E, was great and kept me updated on the repair status, but the management policies have made me consider trading in my LR for a different brand and dealership that respects my time and inconvenience especially for problems like a recall. More

Over the years I've purchased several new cars from dealers and found negotiating to be a painful process. My experience with Sean Kent at Seattle Land Rover-Jaguar was smooth and seamless from agreei dealers and found negotiating to be a painful process. My experience with Sean Kent at Seattle Land Rover-Jaguar was smooth and seamless from agreeing to costs and the promise of add ons. Two days after the purchase was completed, I discovered the Porsche turbo S owner's manual was missing. Although this was a special-order item not within the dealership’s domain, Sean said "no problem, we'll get this ordered." I appreciate the follow up calls ensuring I was pleased with my purchase and if there was anything I needed. Shortly after my purchase I was contacted by Eremias “Eric” from the service department reminding me of the included oil change and scheduling it for five months out and Sheneta scheduling me for a ceramic coating on my new car. These gestures allow for me to know that they will be there for me if the occasion should present itself. Five stars for Sean, Eremias and the Seattle Land Rover-Jaguar crew! More

THE CUSTOMER SEVICE IS EXCELLENT SPECIALLY Brent Tsujii, he knows detail about the cars. thank you he knows detail about the cars. thank you More

I also want to mention Sean, who has helped me on many occasions and who jumped in and set up a bunch of the settings when he saw my car in the shop for service. He and Arby are the best! occasions and who jumped in and set up a bunch of the settings when he saw my car in the shop for service. He and Arby are the best! More

Serves department likes to send out lots of emails that you are due for service, when calling you receive a confirmation that you are due for service and get scheduled. Then, after squeezing out time from you are due for service, when calling you receive a confirmation that you are due for service and get scheduled. Then, after squeezing out time from your busy schedule, you bring your car for the appointment and get informed that you are not due for service! And would clear the oil change light on your dashboard. Is it a joke? Happened to me twice! As a result since I was tired of coming to Jaguar Land Rover service department to serve as entertainment for them, I end up paying $246 out of pocket for oil change which was supposed to be covered under my warranty because I was 700 miles short before I was initially due for service. No exceptions wore made. It would have been nice to receive at least a phone call instead of being informed when walked in. Not funny. No respect to costumers whatsoever. More

Jaguar service center was nothing less than spectacular. The customer service even though they were running short staffed was excellent as always. They completed the service on my vehicle earlier than pro The customer service even though they were running short staffed was excellent as always. They completed the service on my vehicle earlier than promised and even provided the Uber ride to pick me up and return me to the dealership. More

The Seattle Land Rover Jaguar consistently provides exceptional custimer service and goes above and beyond to ensure the customer is satisfied. exceptional custimer service and goes above and beyond to ensure the customer is satisfied. More