"Another great visit."
Shinee is great- competent, friendly, quick. Tim is also great- very personal and has all the answers for my next Jaguar purchase! Nice new showroom.
Employees Worked With
Other Employees :
Shinee La Fleur
"The best car buying experience I’ve had"
I’ve already referred someone due to the excellent customer service etc. I will definitely be a repeat customer. I really enjoyed working with Sean.
"Good, but room for improvement."
Josh Funston (parts) and Shinee Lafleur (service) took care of me when I had a burglary - someone broke my back window. They got me in the next day to get the window replaced. That's the good news. What was frustrating was when I picked it up (in the dark) that evening, I didn't see that the technician damaged the outside window trim piece, didn't "pop down" the interior window trim piece, and left dirty glove/clothing marks in several locations on my light colored "Ivory" leather interior. Plus, there was an empty can of silicone spray (used for lubing the seals, I imagine) on my front passenger seat, and silicone overspray on the brand new window and door trim. This is why god invented plastic - to protect nice vehicle interiors from mechanics and their dirty clothes. Ugh. And what's with not cleaning up after yourself? Anyway, the trim piece that the technician damaged took a few days to get in, so I had to drive my vehicle back up there, wait 2 hours and generally waste half of my day because of the damage done in the process of installing the window. Then - get this - they deliver the car to me, "100% done" now, but there's still grimey marks all over the leather - A SECOND TIME. Also, the window is clean on the inside (silicone spray cleaned up), but the outside of the window is streaked/dirty. They couldn't even manage to wipe down the brand new window after washing the vehicle? I mean, come on! Also, my rear 12v socket cap was strangely missing. Anway it was all taken care of, but TWICE I had to point out QC things, including them damaging a part in the process of replacing another part. They need some "eye for details" training for the entire staff. Cars should be returned to you cleaner and less damaged than when you dropped them off, no? Happy they were able to get me in on short notice - very appreciative of that, but there's room for improvement in the quality of the work and the oversight before turning a car back over to a customer.
Employees Worked With
Josh Funston (parts), Shinee Lafleur (service)