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Dishonest - adombek
We purchased a Kia Soul at Berlin City Williston many years ago. We love the car, it has been very reliable.
However we've had nothing but bad experiences with the service department. Once when we brought the car in for service, we picked it up only to find a dent in the door! They didn't even own up to it until we called them on it.
Today we brought the car in to get inspected, and asked them to do an additional tune up but informed them we didn't want to spend a lot of money given the age of the car. So they did the inspection, and called us to ask us know if we wanted to do a few extras, like windshield wipers and cabin filter. We said yes, no problem. They said "at some point you'll need some brake work" and we acknowledged we would do it when it needed it.
Later when we picked it up, they said "your car failed inspection because of the brakes". WHAT? Why didn't they tell us that on the phone before we drove 40 minutes to get the car?! The inspection was the main reason for us bringing the car in.
I hope the dealer takes some action here, because this is the main reason we would not purchase another car at this dealership.
Overpriced and UnderServiced - jcurtis1027
They were able to schedule me in ok. I brought my car in because it had an issue starting and there was a recall on the Airbag OCS sensor located in the front passenger seat. It cost me over $400 to have the starter motor replaced. The starter motor was over $200 itself. That is 2-3 times more than what I found for prices online. They said they needed to order the OCS sensor... that was back in December... it is now April... never heard from them again. I will never do business with any of the Alderman's dealerships again.
Service department - msgotago
I bought a brand new 2013 Kia Optima, After noticing my paint peeling a year and a half old, I called to have fixed. First they told me to drive an hour down to them so they could take picture of it. I did. I called Kia itself and was told it was covered under warranty. WELL CAPITAL CITY KIA GAVE ME A RUNAROUND AND SAID THEY HAD TO SEND THE PICTURE TO SOMEONE AT KIA THEY WOULD GET BACK TO, Ok, so 3 weeks later i called to ask about status. They wouldn't return messages and it took a act of god to finally speak to manager, WELL THEN I WAS TOLD "YUP, THEY CAN DO THE WORK AFTER THEY RUN A CARFAX TO MAKE SURE I WASN'T IN ACCIDENT WITH IT" AGAIN ANOTHER 2 WEEKS GOES BY AND NO CALL FROM THEM, SO I CALL THE AND GET ANOTHER RUNAROUND AND TOLD IT WOULD BE ANOTHER 3 WEEKS FOR THEM TO GET IT IN. So ok, FINALLY GET IT IN AND THEY GIVE ME A LOANER CAR,IT WAS RAINING AND I WAS IN A HURRY TO GET TO WORK AN HOUR AWAY SO I DID NOT GO THREW IT WITH FINE TOOTH COMB. WELL IT WAS DAMAGED!! SOMEONE BEFORE ME HIT A CURB WITH IT AND I NEVER PAID ENOUGH ATTENTION WHEN I TOOK IT AND NOW CAPITAL CITY KIA IS HOLDING ME RESPONSIBLE FOR SOMETHING I DID NOT DO!!!!!!!!!!!!!!!!! THEY ARE SHYSTERS!!!!!!!
WHEN THEY CAME OUT TO LOOK AT CAR WHEN I RETURNED IT THEY IMMEDIATELY WENT RIGHT TO THE PASSENGER SIDE KNELT DOWN AND SAW A SCRAP ON THE BOTTOM CORNER AND ASKED ME WHAT IT WAS. THEN SAID OH AND THE RIM IS SCRAPED. YOU CAN TELL THAT IT WAS MORE THAN 3 DAYS OLD (THE LENGHTH OF TIME I HAD IT) . I AM IN SUCH DISBELIEF THEY ARE CHARGING MY INSURANCE FOR IT!!!!!!!!!!!!