#1 Cochran Chevrolet Youngstown

I would like to start first with the positive that I love my vehicle!! I purchased a GMC Terrain after a recent auto accident totaling my previous car. I do a lot of traveling going to school and couldn't ha my vehicle!! I purchased a GMC Terrain after a recent auto accident totaling my previous car. I do a lot of traveling going to school and couldn't have picked a better vehicle. Other than the loving the vehicle this has been a TERRIBLE experience. We set up a time with our salesman to go in and test drive both the GMC Terrain and Cheverolet Equinox. Ray was very accomidating & friendly upon first impression. When leaving that day we told him exactly what we wanted in our GMC Terrain. He assured us that he would take care of finding the vehicle we wanted on Monday and call us. By Thursday we still had not received a follow up phone call so we called him. After leaving several messages he finally called back to let us know he had found a vehicle and wanted us to come in that evening to sign papers before going to pick up the vehicle for another dealership. I asked if he could give us an idea about what the payment was going to be and was told the gentleman in finaces would discuss that with us this evening he did not have that answer. Excited to be getting the vehicle we went in to sign papers. Ray told us he was busy with other customers and we would be working with financing. He took us back and introduced us after quickly showing us the vehicle he found. When reviewing this information I immediately noticed the difference in price from what he had originally showed us. We then signed some paperwork and we left a $7000 down payment with financing. Still at this point no one could tell us exactly what our payments were going to be so when we came topick up our new car we could have extra to put down if needed to get our payment where it needed to be. Upon leaving we realized that the vehicle they were getting did not have the convenience package we really wanted including remote start and heated seats. Though some would say that is really not a huge deal we figured if we are purchasing a $30,000 vehicle we should be getting what we wanted. I told the salesman if he could have the remote start installed before picking the vehicle up I would consider taking that vehicle. After and entire day of playing phone tag and unanswered phone calls my husband called and became firm and aggressive and told him we did not want the vehicle that we wanted what we told him we wanted originally. We had already had phone calls from other dealers telling us they could have the vehicle within a day including EVERYTHING we wanted. I chose to complete the transaction with Sweeney because that is where we started. After another WEEK and my husband making yet another phone call we finally received a phone call telling us they ad the CORRECT vehicle and we could come and pick it up and finish signing papers. That next day in a blizzard my husband and I picked up our vehicle and finished signing papers. My husband was VERY angry at this point because of all the broken promises and putting us off. He was kindly told that they are very busy and didn't have time for us. We were a given sale and time wouldn't have had to be made for us if things were done in the first place. Once the dealership had closed our salesman left before we had even finished going over everything with another employee on how things worked. Since Ray had already left we never got our 2nd set of keys. We picked up our vehicle on 2/21/2011 here we are on April 8,2011 we still have no idea when we are going to get our spare set of keys and have been given MANY different answers ranging from the other dealer forgot to give them to us and they will mail them, to they are not able to make a copy of the key due to the remote start, to it will take 6 weeks to get one from the manufacturer. They did send someone to install the front liscense plate holder, since it is a law here in Ohio. He informed told me in the morning he was going to check with the dealership that he did not see any reason why a new key could not be made off the vin number and he would call me the next day and drop off the key. That was Tuesday, it is now Saturday and still NO word from ANYONE. We have call two different sales managers for assistance one has yet to call us back and it has been 6 weeks and the other passed the call on to someone else to handle. My husband's lease will be up in September for his vehicle and we had high hopes of working with Sweeney again because of the variety of vehicle offered. After this experience we will NEVER do business with them again and have been sure to tell our friends the same!!!! UPDATE 2/15/2011 By the end of the week that Harry (service) came to my home and installed the front liscence plate bracket we had our second set of keys. Not only did we get thinm quickly he also delivered them to our home. We still have not heard from our salesman that the keys were in as promised and have never received a call back from the sales manager Derek. More

In December of 2010 I purchased a used Saturn Vue from Sweeney. The price was reasonable, the car seemed great at the time, and Rachelle was friendly enough (in that awkward used car salesman sort of way Sweeney. The price was reasonable, the car seemed great at the time, and Rachelle was friendly enough (in that awkward used car salesman sort of way). However, within a month it became apparent that there was something wrong with the vehicle. It began running loud. Then it began running VERY loud. I had read reviews of the Saturn Vue stating that engine noise was one major complaint, so I chalked it up to the cold weather and figured it would work get better come spring. About the time that I realized this noise was WAY too loud to be regular engine noise, a chunk of the exhaust pipe fell (roughly 18-20 inches in length, where the pipe comes out of the manifold and contains the bank one O2 censor and catalytic converter) fell off of the vehicle as I drove through a parking lot at approximately 10 mph. After finding out that the part was not covered by my extended warranty (and would cost roughly $2,500 to fix at a local dealership) I contacted Sweeney. I did not go to them first because they are located in Youngstown and I live in Akron, so I took the vehicle to a local dealership hoping it would be covered by my warranty which is honored at all certified GM dealers. The service center at Sweeney informed me that I would have to speak with Ed, the used car manager, about any possible reimbursements for cost since I had only owned the car for about 6 weeks before it fell apart. I called Ed approximately 6 times over the course of a business week and left voicemails each time with my name and telephone number. The receptionist at the front desk informed me each time that Ed was in the office that day, but for whatever reason he did not answer his phone and would not return my calls. When I eventually got in touch with him, he informed me that a local muffler shop could fix the vehicle for roughly $150 and he would split the cost with me. I took him up on this offer and took my vehicle to Mac Automotive in Youngstown. The work was done for about $145 and I was informed that I would just need to purchase and install an O2 censor. When asked about the catalytic converter I was informed that the piece which had fallen off was merely a "pre" catalytic converter and that its absence would have no effect on the vehicle. After getting the vehicle home to Akron, I took it to a local mechanic to have the O2 censor installed. The next day the "Service Engine Soon" light came back on. I took it back to the local shop and was informed that the light would continue to come on and remain on because I was missing a catalytic converter. When I told them what I was told about the "pre" converter, they informed me that I had been deceived and that the catalytic converter in question was vital to keeping the vehicle running well and was necessary to pass an e-check. I called Ed at Sweeney that same evening and left another voicemail about the issue. Two days later he had still not returned my call so I called again, leaving another voicemail. Three days after that, with still no call from Ed I called a third time and was able to speak with him. I told him my situation and he informed me that I "need to take responsibility of (my) own vehicle" even though the work done by his mechanic was ILLEGAL under Ohio Revised Code 3704.16 "Prohibiting tampering with motor vehicle emission control systems". He went on to state that he remembered me saying in the past that I had wrecked the vehicle, which is untrue. In summary, the Used Car Manager was rude, insulting, and unprofessional. He showed that he did not care about my concerns by continually ignoring my phone calls. When the work was done it was done not only in a shoddy manner (ie, the problem was not fixed, simply covered up) but in a manner which ILLEGALLY deceived me into believing that my federally mandated emissions system was fully intact and operable when it was not. This experience (which is still ongoing) has been one of the worst I have had with any place of business and I would advise anyone in the market for a new or used vehicle to stay as far away from Sweeney Chevy as possible. More