
#1 Cochran Chevrolet Youngstown
Youngstown, OH
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1,520 Reviews of #1 Cochran Chevrolet Youngstown
Very encouraging Vera made me feel confident in my decision to lease. This was my first time leasing a car and it was the first time I had a car payment in over 3 year Vera made me feel confident in my decision to lease. This was my first time leasing a car and it was the first time I had a car payment in over 3 years, so I had a lot of big decisions to make. I appreciated the fact that she was upfront, honest and sincere when she took time to sit with me and explain things. She also went out of her way to make sure I got the best deal possible. Vera also reassured me that if I had any questions about the car that I could stop by at anytime and someone would be able to assist me- which made me feel good too! More
Fabulous! Tina was absolutely wonderful. She was kind, helpful, patient and extremely personable. She went above and beyond to get me just what I was looking Tina was absolutely wonderful. She was kind, helpful, patient and extremely personable. She went above and beyond to get me just what I was looking for. Tina made finding a new car as stress free as it has ever been! She exceeded my expectations and I would recommend her in a heartbeat! More
Horrible Customer Service I went to Sweeney to purchase a new 2017 Cruze. Vera was the salesperson who initially seemed really nice. I took a test drive and instead of tellin I went to Sweeney to purchase a new 2017 Cruze. Vera was the salesperson who initially seemed really nice. I took a test drive and instead of telling me about the car and its features, Vera was too busy talking about herself. When I sat down to try to negotiate a sale, Vera never asked if I had a trade or cash available for a down payment. She came back with some numbers without an explanation of what they were or what incentives and rebates were included. I asked for a breakdown of what discounts and rebates were being applied and she seemed annoyed. I also mentioned I'd like to trade my current vehicle in and she seemed irritated that I didn't tell her that before she brought me the "deal" she was getting for me. She also complained that now she would have to go back to get new numbers and that there would probably be three or four other people ahead of her. Then she mentioned that she had another couple "that's been waiting". It just seemed to me that she didn't care at all about providing customer service and wanted to just rush me out the door while she profited from an unfair deal. She got up and explained that she would have my potential trade-in appraised while she took the other couple for a test drive. It seems like I did a lot of waiting and just didn't feel like Vera cared whether I was there or not. There was certainly no personal attention. When she finally came back, I about laughed at what they were offering for my vehicle. It was about $1000 under a trade value in kbb and 1/2 of what I ultimately got for trade at another local Chevy dealer where I did purchase the 2017 Cruze. I asked her if the offer for the trade-in was a joke and she told me, "cars are worth what they're worth". Well clearly mine was worth more and because Vera was a poor salesperson, made no attempt at customer satisfaction and seemed too distracted to close an easy sale, she lost my business. And Sweeney has lost my business forever. If you want a pleasant buying experience, this is NOT the place. More
Excellent customer service from beginning to end I have returned to Sweeney Chevrolet 3 different times to lease 3 different Chevy Cruze cars. Each time I had the pleasure of working with Vera Scarl I have returned to Sweeney Chevrolet 3 different times to lease 3 different Chevy Cruze cars. Each time I had the pleasure of working with Vera Scarl. Vera took care of everything in a very efficient, professional manner. She explained the various deals available, the ups and downs of buying and leasing, and helped us make a very informed decision. Everyone has been great in the Service Department over the last few years as well. More
New Car Excellent service and just an honest down to earth person. Felt very comfortable and everyone was a true professional. I was really satisfied Thank yo Excellent service and just an honest down to earth person. Felt very comfortable and everyone was a true professional. I was really satisfied Thank you! More
Excellent experience Rick Layman was my salesman and he was the absolute best I have ever been to. He was straight-forward, interested in my needs, out-going and very kn Rick Layman was my salesman and he was the absolute best I have ever been to. He was straight-forward, interested in my needs, out-going and very knowledgeable. I have already told all my friends and family that everyone at Sweeney treated me with respect and were all extremely nice and to go there for their cars. I will always continue my business at Sweeney. And will always go through Rick. More
Car sales Kevin was very professional and helpful. He took his time showing me different models and features. Made it easy to get the car I really wanted. Than Kevin was very professional and helpful. He took his time showing me different models and features. Made it easy to get the car I really wanted. Thanks. More
Best salesman I ever had I called in to the dealer ship and Got Zac Oros he was able to answer all my questions and my wife had even more. Zac was the best sales man I ever de I called in to the dealer ship and Got Zac Oros he was able to answer all my questions and my wife had even more. Zac was the best sales man I ever dealt with very professional and knowledgeable if your looking for a Vehicle you have to go see him you won't find a better Saleman or get a better deal from anyone else! More
Wonderful service! We leased two cars within one month working with Mitch Callahan. Mitch was great to do business with. He found exactly what we asked for and delivered We leased two cars within one month working with Mitch Callahan. Mitch was great to do business with. He found exactly what we asked for and delivered with a very reasonable price. Most importantly he was so easy to talk to and made our leasing process very easy also. He was extremely helpful in setting up and explaining the technology in our vehicles. Thanks for the great customer service! More
Overall great experience!! This was my first experience with Sweeney and the process could not have been easier! I knew I was looking for an SUV but was not sure exactly what I This was my first experience with Sweeney and the process could not have been easier! I knew I was looking for an SUV but was not sure exactly what I wanted. John went above and beyond to help me find the vehicle that was perfect for me! He was very knowledgeable and gave me advice and suggestions but was not pushy at all. He made sure I was comfortable and completely confident in my purchase. I would recommend Sweeney, and especially John to anyone! More