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#1 Cochran Hyundai Monroeville
Monroeville, PA
1,056 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 24, 2019
I Would Never Recommend Purchased a used 2018 sonata yesterday. My sales guy Lou was perfectly fine. We talked to warren at 3:00pm told us we where approved and to come in an Purchased a used 2018 sonata yesterday. My sales guy Lou was perfectly fine. We talked to warren at 3:00pm told us we where approved and to come in and sign. We set 5:00 as the appointment time. When i talked to warren he assured us that the car was getting prepared and would be ready when we arrived. We arrived around 5:10pm and started the paperwork right away. I asked multiple times about the whereabouts of the vehicle and got no answer. Lou tried to locate the vehicle and was told it was getting prepared washed an (ect). The paperwork was complete in about 30 mins. Congratulations but no car. Ok so we walked the lot to find the car. We finally get to the car and there it is in the same place we seen it a week ago. We walk around the car and its filthy. I turned to Lou and he agreed thats unacceptable and should've been taken care of. He get someone to take the car to be washed. We wait patiently for and hour and still no car. Lou goes to speak with manager and he storms out of office past all the customers and employees in showroom. He goes up to detailing place im assuming to figure out the problem. He returns 10mins later very upset, annoyed and asked for the spare which they gave us already. We gave it to him and i asked to speak with him and was blown off as he went back to detailer. He came back with car and blamed his employee for everything.He gave the keys to me and walked back his office. I walked to his office and knocked on the door and asked to speak, he came out and i told him the car was still dirty, the inside was not detailed, the rims where still dirty, and i explained i was not happy with waiting an hour and half for the car that was supposed to be washed and prepared prior to us coming the the dealer. He told me to bring the car back at 12 tomorrow if i wanted a wash. As a manager he never expressed any good customer service and seemed pretty pissed off at me. I would like to be treated like i just bought a vehicle and not have my significant other feeling like we should've took our business elsewhere. More
by newcar412
Employees Worked With
Mike Natola
Helpful June 27, 2019
New car purchase Courteous friendly Satisfied with cars performance and explanation of features from Vic. Fun car to drive. After considering several other cars thi Courteous friendly Satisfied with cars performance and explanation of features from Vic. Fun car to drive. After considering several other cars this was the best deal for our needs More
by bevreed123
Employees Worked With
Heather Champion, Victor Yakin
June 25, 2019
Easiest Car Purchase Ever Ryan McGranahan did an outstanding job on making this purchase the easiest one I have ever made. I knew the vehicle I wanted and found it online. I co Ryan McGranahan did an outstanding job on making this purchase the easiest one I have ever made. I knew the vehicle I wanted and found it online. I contacted the dealership and negotiated the entire deal via email. There was none of the usual waiting around "while I check with the manager" BS. Everything was straight forward and when I came in for the vehicle everything was ready to sign. Outstanding experience. I will never purchase another vehicle any other way. Thank you also Taylor Brown. More
by Steve
Employees Worked With
Ryan McGranahan, Taylor Brown
June 21, 2019
Satisfied Customer I have purchased, had serviced and now leased vehicles from #1 Cochran Hyundai Monroeville, being a customer for over 7 years. I’ve always felt comfor I have purchased, had serviced and now leased vehicles from #1 Cochran Hyundai Monroeville, being a customer for over 7 years. I’ve always felt comfortable and supported in any dealings with them. The sales personnel are not overly aggressive; the service department hours are conducive to prompt and efficient addressing of issues and/or maintenance. This was my first experience with leasing and both Vic and Taylor from sales and finance respectively were more than tolerant of my questions and their explanations of the process. Thanks to all for a great experience! More
by peggyu
Employees Worked With
Victor Yakin, Taylor Brown, Mike Mitolo
June 21, 2019
Excellent Salesman We highly recommend Chris Kepes! Very professional and highly knowledgeable of the product. They worked very hard to obtain the exact car we wanted. We highly recommend Chris Kepes! Very professional and highly knowledgeable of the product. They worked very hard to obtain the exact car we wanted. Will buy from Chris and Cochran in the future. More
by mengelr
Employees Worked With
Patrick McIntyre, Chris Kepes , Taylor Brown
June 06, 2019
Best salesman Salesman not pushy, just informative. Knew his product really well. Highly recommend Chris kepes. Bought the Kona, like the savings anticipated on Salesman not pushy, just informative. Knew his product really well. Highly recommend Chris kepes. Bought the Kona, like the savings anticipated on gas. Like the sunrise orange More
by Pennyandkim
Employees Worked With
Chris Kepes , Taylor Brown
June 04, 2019
First stop, came home with a new car 6/3/19 started out to gather information on new Hyundai models as the lease on my Buick was coming to an end. As a surprise to us, with great help fr 6/3/19 started out to gather information on new Hyundai models as the lease on my Buick was coming to an end. As a surprise to us, with great help from Vic Yakin, we very easily found the car we wanted and completed the deal. Vic was very accommodating when we needed to run out to pick up our granddaughter before the deal was complete. Taylor Brown was very professional and helpful with his part of the transaction also. More
by dmeyers15
Employees Worked With
Victor Yakin, Taylor Brown
June 03, 2019
Friendly, helpful, low pressure Shawn at Cochran Hyundai was a great help to us in buying our new car. There were no “high-pressure” sales tactics, just an honest, transparent sales Shawn at Cochran Hyundai was a great help to us in buying our new car. There were no “high-pressure” sales tactics, just an honest, transparent sales process. We’re really happy with our new car and the whole process went very smoothly. More
by NewIoniq
Employees Worked With
Shawn Herman
June 03, 2019
Good experience A very pleasant buying experience. Victor was very nice to work with and very knowledgeable. I would recommend to any one looking for a vehicle. A very pleasant buying experience. Victor was very nice to work with and very knowledgeable. I would recommend to any one looking for a vehicle. More
by hoodgsd
Employees Worked With
Victor Yakin, Taylor Brown
May 31, 2019
Great First Experience For a first time car leaser, Chris made the process go very smooth. Not only did he do a great job of going over everything with the car, he really li For a first time car leaser, Chris made the process go very smooth. Not only did he do a great job of going over everything with the car, he really listened to what I was looking for. He was very personable and was super helpful when I texted him multiple times with questions. Taylor was very patient and thorough with explaining all of the paperwork that I had to sign. More
by myah0
Employees Worked With
Chris Kepes , Taylor Brown
