1st Nissan of Simi Valley - Service Center

False claims of needed repairs This review is about 1st Nissan service department! Over four years ago I moved to Simi Valley, and have been bringing my Nissan vehicle to 1st Nissan This review is about 1st Nissan service department! Over four years ago I moved to Simi Valley, and have been bringing my Nissan vehicle to 1st Nissan Simi Valley service department every 5,000 to 6,000 miles for routine maintenance, there was one recall issue, and also had a front window washer unit replaced. 1st Nissan became my go-to place for service. BUT NEVER AGAIN WILL I USE THEM. Here is why: Something changed with this service department over the past 6 months. They now seem to operate on a corrupt line of practice as you hear so often of so many other automotive service shops. They make claims of bogus problems that simply do not exist. I am sure they make a lot of up-sells $$$ on people that are naïve or simply do not know enough about cars and who fall prey to these tactics, but I have worked on all my cars most of my life from changing my own brakes, plugs and fluids to replacing timing belts to replacing entire engines. 6 Months ago I brought my vehicle in for routine maintenance, oil change, tire rotation and even asked them to change out all my air filters. The price was reasonable and I approved the work. When I came to pick up the vehicle the service agent told me there were two serious issues that needed immediate attention or could create a dangerous situation if left unrepaired. He told me that one of my engine motor mounts was broken, and that my timing belt was making noise and that both needed to be replaced (Total cost for both in excess of $1900). Many customers would probably trust the agent and likely pay for the “Needed repairs” and not think twice. I said I would have to think about it before I approved the work (Believe me, if I discovered the vehicle needed those repairs I would have done so). Of course I examined both and found nothing wrong, I even took my vehicle to a friend who is a mechanic and he confirmed that there was absolutely nothing wrong with either. Today 05/16/16 I again took my vehicle in for oil change, tire rotations, and also asked them to clean up the battery which had a little corrosion on the terminals, and (Also asked them to determine why my window washer reservoir was not holding fluid). The agent gave me a quote for all but the fluid reservoir, and I approved. When he called me, he said during their multi-point inspection they determined that my brake lines had “Dirty fluid” and that this would cause adverse pressure on the brake systems and cause faster wear on my pads and that they could replace my brake fluid for only $121. (Sounds very technical and expertise, right? What a line of xx! When I told my friend the mechanic he almost choked with laughter, and said how does an encased hydraulic system get dirty fluid), The service agent also said that while working on my battery that they noticed the “voltage was a little low and that they had another battery in stock and could easily replace it same day" (My battery is just over 1 year old, and works perfectly as the gauge on my console supports). Of course when I picked up my vehicle I asked the tech why during their multi-point inspection didn’t they notice a broken engine mount or timing belt today like they told me they found 6 months ago when I was last in for service? (I DO WANT TO MENTION THAT MY VEHICLE IS A 2008 WITH ONLY 67,000 MILES) I am explaining each claim with great detail because I want you the reader of this review to be prepared if you hear the same lines from them, maybe it will prevent others from paying for something that they truly do not need, like so many of people do. Please notice I didn’t mention any of the service personnel’s names. This is because I do not believe this is the fault of any one employee, but more likely the practice that plagues the entire operations of this business. More

Very bad experience Just 2 weeks ago I baught a 2002 Honda Civic lx from Simi Valley 1st Nissan. After wasting lot of time the manager didn't gave any discount but instea Just 2 weeks ago I baught a 2002 Honda Civic lx from Simi Valley 1st Nissan. After wasting lot of time the manager didn't gave any discount but instead of that he gave me 2 services free, thanks for that. After I started driving I was getting some cranking sound from rear side of the car so I decided to go for a service to 1st Honda but when they found out that I baught the car from 1st Nissan they told me to go there. I told them that because of my car is Honda that's why I bring here, he said that they can check it but It will take at least 4-5 hours to give me the estimate of the problem because lot of people are waiting before me. Somehow it make sense to me, so I decided to come back another day. So this time I decided to go to 1 st Nissan and I make an appointment with them at 8.30 am today.When this guy saw its Honda car right way he said that you should go to Honda service not here.i explain him all about buying from them and went to Honda incident and also told him that I got 2 free services from them. The guy told me that OK he can do it but it will take longer than usual because he has to bring the parts from Honda ,it make sense to me so I told him to proceed. By the same time my salesman mr.Dinesh was passing by from whom I baught the car. Upon see me there he asked me what happen and I explain him the problem ,he said the guy yes he told me to bring the car here not to Honda and mr.Dinesh told me that you don't need the regular service because they did recently so I explain him about the crank sound. After hearing the conversation then the person who was taking care my car said the diagonesis will charge me $120.00. It seems to me that he don't want to service my car and find something to get rid of it. I really don't want to put the persons name here,but you can found out for sure from mr.Dinesh your salesperson. Anyway I decided to return from there without servicing my car. I don't know whose fault is this but you if you guys really care about customer service please fix it asap or I will think that it's my fault to go to you guys. This incident is really upset me a lot and if you guys are not doing anything about it,I am not going there any more even I have 2 free services. More

When I scheduled my appointment they told me it would take about an hour. Told my boss I'd be an hour and a half late. Took them 2.5 hours to change the hydraulic brake fluid (which I found out I really take about an hour. Told my boss I'd be an hour and a half late. Took them 2.5 hours to change the hydraulic brake fluid (which I found out I really don't need after 1 year), test the battery, and swap out the "in-cabin" filter. Apparently they didn't have time to test the heater, which I told them has never worked. By the time I could get out of there, I was so late for work I was ready to steal my own car. No they would not give me a ride, said it's too far. No chance of a loaner car, they told me. For the $160 they charged me, you'd think they'd bother to reset the "Battery maintenance due" alert and the other two alerts (AC filter, tire rotation). According to the guy, there is no battery maintenance, they're just testing the battery. So in summary, I should have spent $20 on a new "in-cabin" filter and installed it myself, if I even needed one (which I probably did not). I would have saved 2 hours and $140. More