21st Century Auto Group

Not as bad as I read I have read mixed reviews about this place but my experience wasn't bad. I have horrible credit and they did work with me to get me approved. After a I have read mixed reviews about this place but my experience wasn't bad. I have horrible credit and they did work with me to get me approved. After a few tries they tired to get me to buy another car with less mileage and newer year to get me approved but I didn't want anything else except for the car i came for. So they did search around different banks to get me what I wanted. I didn't get the exact time frame and monthly payments I wanted because of my credit score and down payment but they did meet me halfway. Also was at dealership WAY longer then I expected, about 4 1/2 hours to be exact. All in all my experience was not bad. Everyone was cool and again did work with me to get me the Subaru I went there for. I'd go back again in the future assuming they have something I car i want when I am back in the market. More

BAIT AND SWITCH IS HOW THEY OPERATE, BEWARE!!! WORST EXPERIENCE OF MY LIFE!!!! If I could give it 0 stars I would. I'm in the market for a very specific make, model, and trim(Honda Civic EXL). WORST EXPERIENCE OF MY LIFE!!!! If I could give it 0 stars I would. I'm in the market for a very specific make, model, and trim(Honda Civic EXL). So knowing how specific my request is I did all my research and leg work to locate this exact type of car. Their website had the exact one I was looking for listed, so I called to confirm that it was available (even referenced the stock number) and confirmed the price. The receptionist, Yunis confirmed both for me and set me up for an appointment that same day. Great, so I hopped in the car and told them I would be there in 2 hours since it's far from where i live. Upon arrival I was greeted by a salesperson and asked what I was there for, I told him what I told Yunis and showed him the listing and said he had to check if it was still here..... Right then and there I should have left, but decided to give them the benefit of the doubt. He comes back and says they don't have that car (SERIOUSLY?!? I called 2 hours ago and it was confirmed by their own employee that they had it) but he would show me a few others that were similar. He tried showing me the base model of a honda civic, then he showed me one that didn't even have seats in it. Then when I turned both down he tried talking me into luxury brands or sport models, neither I wanted any part of. I told him I didn't come to browse, I had a specific car in mind and I wanted to see that car. He told me that Yunis had made a mistake when she said it was here. He also told me that she doesn't look at the database, she goes off the website and that doesn't update right away, but honestly if someones sole job is to schedule showings for cars don't you think they would reference the most up to date and accurate database?! Clearly they don't!! And if were being really honest how many cars do you sell in a 24 hour period that you can't keep track of it to update the inventory. I was there for over 2 hours and I didn't see one sold, so it's just complete incompetency and dishonesty. I truly believe that they never had the car, they just lied to me to get me in so they could manipulate me into another car they were trying to get rid of. At one point the manager came over to try to help, and again I was made to feel like I was the bad guy for not willing to compromise on what I wanted. He said "so it has to be a honda civic exl, you're not willing to buy another car" ANOTHER CAR?? NO WAY!!! I DID MY RESEARCH AND DUE DILIGENCE, I know what I want and xxxx no I'm not willing to settle for whatever crappy car you're trying to pawn off on me. Never I have I ever left a place feeling so horrible. The people are manipulative and condescending, and don't care about the customers. They had no problem lying to me. I straight up told them I didn't want to make the drive if they didn't have that exact car, and I was assured they did. So all in all I wasted over 6 hours of my day, 4 hours of driving and 2 horrible hours in the dealership, plus the $25 I wasted on tolls. This is the worst car dealership never will I ever give them my business, and the fact that they are still in business with their practices is flabbergasting and appalling . CONSUMERS BEWARE!!!! More

Great experience with justice I came to 21st century looking to buy a car. Saw a car i liked and justice helped me get into that car with no problem. He made sure everything went s I came to 21st century looking to buy a car. Saw a car i liked and justice helped me get into that car with no problem. He made sure everything went smooth. I recommend using justice when coming here to buy a car. More

Fraud dealership waste of time and money Let you leave with car and take deposit Then call to take it back They don't even run the paper thru the bank But tell y waste of time and money Let you leave with car and take deposit Then call to take it back They don't even run the paper thru the bank But tell you are approved They will try to keep deposit Bad car dealership More

Good Experience I bought a car for my daughter and Justice from this dealership went above and beyond to make sure we got it all done in one day. My daughter was ext I bought a car for my daughter and Justice from this dealership went above and beyond to make sure we got it all done in one day. My daughter was extremely happy when we surprised when I got home. They have a great staff that is willing to work with you and for that I was appreciative. Thank you for wonderful service. More

Awesome This place has great customer service. Curtis help me find a car with no problem and he made sure i didnt leave until i found a car that suited my nee This place has great customer service. Curtis help me find a car with no problem and he made sure i didnt leave until i found a car that suited my needs and wants More

Good experience I recently bought a Mercedes Benz E class from Justice. Justice is a good guy and got me a great deal. A buddy of mine recently bought a Maserati and I recently bought a Mercedes Benz E class from Justice. Justice is a good guy and got me a great deal. A buddy of mine recently bought a Maserati and told me to come see Justice and he'd take good care of me. And he did. Will definitely return when its time for another car. More

Above and beyond I bought a 2014 Jeep Grand Cherokee her about a month ago. Curtis and Diego went above and beyond to help me with my purchase. Help me with a difficul I bought a 2014 Jeep Grand Cherokee her about a month ago. Curtis and Diego went above and beyond to help me with my purchase. Help me with a difficult trade in process of my upside down lease. Definately recommend these guys if looking to purchase your next vehicle. More

No pressure sales rep Hate writing reviews but wanted to give Justice the positive review he deserves. Great sales representative and an awesome personality. Justice was Hate writing reviews but wanted to give Justice the positive review he deserves. Great sales representative and an awesome personality. Justice was patient, very knowledgeable and I didnt feel pressured at all. Very happy with my Honda Accord. I'd consider coming back if I needed another car and I'd definitely recommend Justice to others. Very cool showroom. More

A good car buying experience Recently bought a Jeep Cherokee from 21 Century Auto Group. I was referred to this dealership by my son who knows the manager. I was told to ask for Recently bought a Jeep Cherokee from 21 Century Auto Group. I was referred to this dealership by my son who knows the manager. I was told to ask for senior sales consultant Justice Hodges and he'd take good care of me. And I must say I was impressed. Justice was very professional and helpful. An overall good buying experience and a great atmosphere. I'd recommend others to come to 21 Century for their next car purchase. More