24 Ford of Easton

Vehicle recall Brought vehicle in for recall. I was charged $125 for diagnosis of engine code. I wasn't told there would be a charge to diagnose. I asked Scott if wh Brought vehicle in for recall. I was charged $125 for diagnosis of engine code. I wasn't told there would be a charge to diagnose. I asked Scott if while my vehicle was getting repaired could someone tell what the check engine light was for. Although the code was cleared. He NEVER mentioned I would be charged $125 for service to tell me what my son (who's a mechanic) could tell me free of charge. More

Very knowledgeable people. They explained everything and cos They clarified the issue. It was a recall. The job was done right and professional. Cust pool merchandise service was very helpful with my inquiry. T They clarified the issue. It was a recall. The job was done right and professional. Cust pool merchandise service was very helpful with my inquiry. They also call me the day before to remind me of the appointment More

Oil change Normal oil change completed as expected. The only issue found was someone wore their greasy shoes inside my motorhome and stained the rug at the top o Normal oil change completed as expected. The only issue found was someone wore their greasy shoes inside my motorhome and stained the rug at the top of the stairs. More

Oil change I went in close to end of business, the service techs took my car right in. Cool and comfortable waiting area. Car was taken care of in a speedy fash I went in close to end of business, the service techs took my car right in. Cool and comfortable waiting area. Car was taken care of in a speedy fashion More

Expensive service Service was very expensive. I was charged $400 dollars for a $50 part. I was charged hundreds of dollars for labor for a job that takes at best 1 hour Service was very expensive. I was charged $400 dollars for a $50 part. I was charged hundreds of dollars for labor for a job that takes at best 1 hour. More

Fast/timely/friendly Got the works package and a marker light fixed - was in and out in under 90min. Great location - great timely nxt day service appt and all under $100. Got the works package and a marker light fixed - was in and out in under 90min. Great location - great timely nxt day service appt and all under $100.00 - I love baystate ford - I live closer to greico ford but will drive 2 towns over because of the quicklane crew is friendly and knowledgable More

Awesome Experience @ Baystate with Tyler Recently I purchased my 2016 F-150 XLT from Baystate Ford. I was greeted by Tyler Smith who was more than willing to take my info and take me on a tes Recently I purchased my 2016 F-150 XLT from Baystate Ford. I was greeted by Tyler Smith who was more than willing to take my info and take me on a test drive. Tyler was super helpful throughout the entire sales process and for the first time I felt like the salesman was on my side. Tyler worked very hard going back and forth with management and did an incredible job helping me get to the price I was willing to pay. Tyler will definitely have my business for my next vehicle! Highly recommend! Super friendly and always responded right away to my texts. More

Ford Explorer Recall Made an appointment, I brought the truck in, they fixed it fast, picked it up. Easy to drive up in their service garage. No issues. Thanks! Made an appointment, I brought the truck in, they fixed it fast, picked it up. Easy to drive up in their service garage. No issues. Thanks! More

Ford 150 is still not running well I had the boots and spark plugs changed only within 55,000 miles. I was insured that this was the issue of why my truck was missing/stalling. Funny I had the boots and spark plugs changed only within 55,000 miles. I was insured that this was the issue of why my truck was missing/stalling. Funny how the issue still continues after spending a lot of money to fix it. My trust in Ford has diminished due to lack of how the truck is running. Quality is job 1 but not in this case. My check engine light has been on 4 times since I owned this truck in 15 months. More

Additional charges for work that I didn’t ask for. I told the clerk I wanted an oil change only. He asked if I wanted the tires rotated and I said again that I wanted the oil change and oil change only I told the clerk I wanted an oil change only. He asked if I wanted the tires rotated and I said again that I wanted the oil change and oil change only. So why am I not surprised that you charged me $15.75 for a multi point inspection THAT I DID NOT ASK FOR? You’re just another corrupt thieving auto repair place. I will never visit Baystae Ford again nor will I buy a Ford vehicle. More