24 Ford of Easton

"Super from start to finish" The sales person, Sam Pierce, was excellent . He was friendly, knowledgeable, and accomodating from the very beginning. He kept me informed throughout The sales person, Sam Pierce, was excellent . He was friendly, knowledgeable, and accomodating from the very beginning. He kept me informed throughout the process. He made buying a new vehicle a pleasurable experience and gave us an awesome, complete tour of it before we drove away. More

The Baystate crew goes above and beyond to ensure you have t From the initial phone call to taking delivery was a seamless process. We feel our best interest was most important. It was a true pleasure to work From the initial phone call to taking delivery was a seamless process. We feel our best interest was most important. It was a true pleasure to work with them. More

Key lost/replacement Andy and his team went above and beyond the call of duty to help me replace a damaged and lost key. Not only did they take the extra step to ensure t Andy and his team went above and beyond the call of duty to help me replace a damaged and lost key. Not only did they take the extra step to ensure two keys were available by engaging with the other dealership, Andy personally was able to reprogram the damaged key. This overall experience exceeded all of my expectations. More

Helpful and accommodating I came for an oil change and my brakes needed replacement in the front. I was helped to use my Ford app and saved over $200. I came for an oil change and my brakes needed replacement in the front. I was helped to use my Ford app and saved over $200. More

A great experience, even better customer service What an amazing experience walking into Baystate Ford. We had the pleasure of working with Tyler Smith for buying our 16 Frod Explorer. Tyler not only What an amazing experience walking into Baystate Ford. We had the pleasure of working with Tyler Smith for buying our 16 Frod Explorer. Tyler not only made sure we knew all our options but made sure we were absolutely comfortable in our decision. Tyler also made the experience even better by buying my daughter drinks and making sure she had snacks and whatever needed as well to keep her entertained. Two other salespeople did as well Sam and Kaetlynn played with my daughter as well and kept her busy during the process of paperwork and waiting for everything to be finished. Overall great experience for the whole family for sure! Tyler has amazing customer service and got us exactly what we were looking for and more. Must go for all your vehicle needs for sure, we will be back for a second vehicle for sure. More

In and out service I always have a great experience every time i come into service can’t complain. Jon Rydings was very helpful with what i needed great job I always have a great experience every time i come into service can’t complain. Jon Rydings was very helpful with what i needed great job More

Quick, friendly service!!! Never had a bad experience here. The folks are really nice and the service is exceptional! I pass 2-3 other Ford dealers to come here! Never had a bad experience here. The folks are really nice and the service is exceptional! I pass 2-3 other Ford dealers to come here! More

Will never go there again . Wont ever go there again.or send anyone i know in that direction. I love the truck i purchaced . It got worked on because it did have a flaw. I did Wont ever go there again.or send anyone i know in that direction. I love the truck i purchaced . It got worked on because it did have a flaw. I did see mechanics and service manager looking on youtube on how to work on my truck .. No bolts got torqued down to specs... More

Courtesy Nice shop the guys are very informative about what’s going on with your service. And it will not take all day to service your car. Nice shop the guys are very informative about what’s going on with your service. And it will not take all day to service your car. More

Great experience I had a great time dealing with Tyler at baystate ford. Communicative, respectful, and just overall excellent on all fronts. I highly recommend going I had a great time dealing with Tyler at baystate ford. Communicative, respectful, and just overall excellent on all fronts. I highly recommend going in to see Tyler if you need a car. More