24 Ford of Easton

Factory code retrieval Service time and costs were clearly explained before work began. After the code was retrieved the service advisor made certain the code functioned pro Service time and costs were clearly explained before work began. After the code was retrieved the service advisor made certain the code functioned properly and demonstrated how to operate the door lock with the code. More

Friendly and enthusiastic Tyler was very nice and seemed to be really enjoying his job.the rest of the staff we met were also quite friendly.The actual time to buy a car moved Tyler was very nice and seemed to be really enjoying his job.the rest of the staff we met were also quite friendly.The actual time to buy a car moved along rather quickly, but chatting about Bruins playoffs and redsox kept us visiting on a raining afternoon. More

Quick & painless Fast and easy ! made getting work done on my car as painless as possible . Very personable staff I enjoyed getting my car serviced at bay state ford s Fast and easy ! made getting work done on my car as painless as possible . Very personable staff I enjoyed getting my car serviced at bay state ford stop by was a pleasure More

They are straight and to the point, no negotiation Good overall experience, I feel they could’ve detailed the outside of the truck i purchaced better, there are some spots that needed to be hit with a Good overall experience, I feel they could’ve detailed the outside of the truck i purchaced better, there are some spots that needed to be hit with a polisher to get some staining off, but no big deal. I would recommend this dealership. More

Helpful Called a couple of times with updates on my service and checked with me prior to complete the work. Double checked on the engine light that I had seen Called a couple of times with updates on my service and checked with me prior to complete the work. Double checked on the engine light that I had seen at drop off. More

New team great to deal with Easy to deal with understood my issues had issues before but once I found out about new manager I knew I would be taken care of in timely manner and w Easy to deal with understood my issues had issues before but once I found out about new manager I knew I would be taken care of in timely manner and was More

2019 Ford Escape Great experience. Chuck was an amazing salesman and Toni was great with explaining all the paperwork stuff. This is my second vehicle with Baystate Fo Great experience. Chuck was an amazing salesman and Toni was great with explaining all the paperwork stuff. This is my second vehicle with Baystate Ford. Thank you! More

So easy. Couldn’t have been easier. It was pleasure working with Baystate for a third time. I would highly recommend and I’ll definitely be back. Couldn’t have been easier. It was pleasure working with Baystate for a third time. I would highly recommend and I’ll definitely be back. More

Professional The sale was professional, all questions answered and phone calls returned in a timely manner. No pressure to buy the vehicle. The few minor issues I The sale was professional, all questions answered and phone calls returned in a timely manner. No pressure to buy the vehicle. The few minor issues I had were completed as promised. More

Ripoff Been buying with them for 6 years with a total of 7 Fords. Since the new GM came on board a few months ago, the recent truck I bought they ripped me Been buying with them for 6 years with a total of 7 Fords. Since the new GM came on board a few months ago, the recent truck I bought they ripped me off so bad it is ridiculous. I trusted them and the deals they make with customers and shame on me for not checking the pricing of my old truck and the new one I just bought. Total ripoff. They will not be getting my business anymore. Ford are great vehicles, the people at Baystate are not since under new GM management. More