24 Ford of Easton

2019 Ford Escape Great experience. Chuck was an amazing salesman and Toni was great with explaining all the paperwork stuff. This is my second vehicle with Baystate Fo Great experience. Chuck was an amazing salesman and Toni was great with explaining all the paperwork stuff. This is my second vehicle with Baystate Ford. Thank you! More

Ripoff Been buying with them for 6 years with a total of 7 Fords. Since the new GM came on board a few months ago, the recent truck I bought they ripped me Been buying with them for 6 years with a total of 7 Fords. Since the new GM came on board a few months ago, the recent truck I bought they ripped me off so bad it is ridiculous. I trusted them and the deals they make with customers and shame on me for not checking the pricing of my old truck and the new one I just bought. Total ripoff. They will not be getting my business anymore. Ford are great vehicles, the people at Baystate are not since under new GM management. More

"Super from start to finish" The sales person, Sam Pierce, was excellent . He was friendly, knowledgeable, and accomodating from the very beginning. He kept me informed throughout The sales person, Sam Pierce, was excellent . He was friendly, knowledgeable, and accomodating from the very beginning. He kept me informed throughout the process. He made buying a new vehicle a pleasurable experience and gave us an awesome, complete tour of it before we drove away. More

Professional The sale was professional, all questions answered and phone calls returned in a timely manner. No pressure to buy the vehicle. The few minor issues I The sale was professional, all questions answered and phone calls returned in a timely manner. No pressure to buy the vehicle. The few minor issues I had were completed as promised. More

The Baystate crew goes above and beyond to ensure you have t From the initial phone call to taking delivery was a seamless process. We feel our best interest was most important. It was a true pleasure to work From the initial phone call to taking delivery was a seamless process. We feel our best interest was most important. It was a true pleasure to work with them. More

Helpful and accommodating I came for an oil change and my brakes needed replacement in the front. I was helped to use my Ford app and saved over $200. I came for an oil change and my brakes needed replacement in the front. I was helped to use my Ford app and saved over $200. More

Key lost/replacement Andy and his team went above and beyond the call of duty to help me replace a damaged and lost key. Not only did they take the extra step to ensure t Andy and his team went above and beyond the call of duty to help me replace a damaged and lost key. Not only did they take the extra step to ensure two keys were available by engaging with the other dealership, Andy personally was able to reprogram the damaged key. This overall experience exceeded all of my expectations. More

A great experience, even better customer service What an amazing experience walking into Baystate Ford. We had the pleasure of working with Tyler Smith for buying our 16 Frod Explorer. Tyler not only What an amazing experience walking into Baystate Ford. We had the pleasure of working with Tyler Smith for buying our 16 Frod Explorer. Tyler not only made sure we knew all our options but made sure we were absolutely comfortable in our decision. Tyler also made the experience even better by buying my daughter drinks and making sure she had snacks and whatever needed as well to keep her entertained. Two other salespeople did as well Sam and Kaetlynn played with my daughter as well and kept her busy during the process of paperwork and waiting for everything to be finished. Overall great experience for the whole family for sure! Tyler has amazing customer service and got us exactly what we were looking for and more. Must go for all your vehicle needs for sure, we will be back for a second vehicle for sure. More

In and out service I always have a great experience every time i come into service can’t complain. Jon Rydings was very helpful with what i needed great job I always have a great experience every time i come into service can’t complain. Jon Rydings was very helpful with what i needed great job More

Courtesy Nice shop the guys are very informative about what’s going on with your service. And it will not take all day to service your car. Nice shop the guys are very informative about what’s going on with your service. And it will not take all day to service your car. More