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44 Auto Mart

1.0

5 Lifetime Reviews

355 Highway 44 E , Shepherdsville, Kentucky 40165
Call (502) 955-5012

5 Reviews of 44 Auto Mart

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October 14, 2018

"Lying manager, doesn't honor promises!! Beware"

- BrittBrad

We purchased a vehicle through 44 Automart in Shepherdsville. During the test drive we noticed the blind spot detection sensors needed servicing. We were told it would be addressed when vehicle was serviced and was given a loaner until they serviced it. When we picked it up we were told the manager thought it was to much to fix, and they asked us to wait 30 days for the warranty to kick in so they could fix it, and profit from the repair instead of paying for it now. We were promised a loaner during repairs. When the time came, they refused to give us a loaner and we had to get a rental. The warranty was suppose to cover half and they offered to cover the other half, however that is far from what transpired. We took it and dropped it off for repair on a Monday with them knowingly agreeing to have it it servicing by next morning. We didn't hear anything till Thursday that same week, when we were notified they just looked at it, and was taking it to the Chevrolet dealership to be repaired. A week after that we were notified that the warranty wouldn't cover it, and thus we wouldn't be reimbursed for the rental fees. We contacted Brian Stratton the manager who said he would talk to the rep and get it taken care of. He not only never got it taken care of, he ignored it and left our truck at dealership without contacting us or them. By this time we had incurred over $1200 in rental fees. They gave us $700 to help some, in which I told him it would help but not solve the issue. I explained why should we have to be out of pocket over $500 dollars because they dropped the ball, lied to us, didn't honor their promises and left our vehicle sitting for so long. We went and picked it up from dealership ourselves even though they took it there, and was charged $125 just to pick it up, they did add that amount to the partial rental payment, but we were promised they would work on getting it fixed over time in which I waited patiently to happen. I then contacted Brian who gave us his cell phone number and said to contact him anytime, and asked for an update and to be reimbursed for the other $500 we had to spend on rental fees, and still had a broken vehicle. He then went on to threaten me with harassment and police reports because I mentioned I would contact the BBB, and make reviews of our experience. He then told us we aren't allowed to contact or talk to anyone at 44 again, and to go elsewhere for our warranty. They are our home warranty service center otherwise we have to pay another shop or service center a fee. He tried using our friendship with one of the salesman, saying he would fire him in hopes of us dropping the claims we legitimately had against their business practices. Who does that? In the end I still have a broken vehicle, don't know where to turn for the warranty work that needs done, and short $500 dollars of my 5 kids Christmas money all because they couldn't honor their promises, and asked us to wait and let the warranty fix the repairs they knew first hand about and when trying to talk to them Brian is saying asking for the money they caused us to incur and pay because they didn't honor their loaner agreement is extortion. Laugh out loud. What a company, and if not the company What a manager? How does someone so cruel end up in a position like that where they screw over honest families with fabricated lies and don't honor their own words. Trust me when I say once you drive off, they are done, they seem sincere until they get your money, then you are just a statistic to their sales board. I recommend staying far away from them, because unless the vehicle you get is in perfect condition they you will get screwed over big time.

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Recommend Dealer
No
Employees Worked With
Brian Stratton
October 15, 2014

"Great Salesmen Honest Get you What you Want!!! Tommy Gray"

- Melissa Brown

I recently stopped into 44 Automart where a was looking for a nice used SUV I meet a salesmen name Tommy Gray he was very helpful and full of Info!! Tommy showed me 3 to 4 Suvs I was looking for a full-size Suv I look at the Tahoe a Yukon and a Escalade, Tommy was helpful in all three and for once I actually Valued and trusted his opinion!! I was lost I didn't know which one I like the most so Tommy ask me what I really need after I told him he said honestly I don't think you need the Escalade its the most expensive and just like the other ones (I was shocked he didn't want to sell me the expensive one!!) After about a hour and half of test driving all three I decided that I wanted the Yukon it was in my budget and Tommy didn't try to upscale me something out of my budget! So then we went inside and started to work a the numbers Tommy was very helpful thru the whole process!! I got exactly what I wanted cheaper then what I wanted which was awesome!! I will go back to Tommy and sent all my friends and family to Tommy he was great and very helpful!!! Give him a call if you need a good car and want to work with someone honest!!

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Recommend Dealer
Yes
Employees Worked With
Tommy Gray
March 17, 2014

"I bought a 2008 Toyota Yaris for my wife which they said..."

- stevenrascoe

I bought a 2008 Toyota Yaris for my wife which they said was in great condition. This business lies about the condition of their vehicle, & think that is ok as long as you sign an "as is" form. I would like to warn everyone NOT TO BUY a vehicle from this business. We had to get a new drive belt, battery, front-wheel alignment, new tire, marker lights, & the car came with no cabin air filter. I told them all the repairs that we had to pay for, they called and offered a check for about $200 which would have only covered part of the $500 we paid. After the offer they never called back, never sent a check and never answered e-mails and phone calls. Talked to Perry Luttrell. This is just a warning not to do business here.

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Recommend Dealer
No
Employees Worked With
Perry Luttrell, Mike Winans
December 17, 2011

"i just purchased a vehicle this weekend from korey..."

- kentucky born

i just purchased a vehicle this weekend from korey kearney and i love it. he treated me great and the entire process took less than an hour. i will recommend them to all of my friends and family.

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Recommend Dealer
Yes
Employees Worked With
korey kearney
May 19, 2010

"My husband worked with this dealership for over a week..."

- jamiann

My husband worked with this dealership for over a week with the purchase of a Toyota pickup truck. He finally got a deal worked out and put down a 500.00 payment to hold the vehicle since we do not live in the area. Then the following monday after we had already made plans to go and pick it up they called him and told him that they had sold the truck out from under him. Never in my life have I seen business done this way. I would not give them the satisfaction of buying anything from them. Very poor customer service and business practices.

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Recommend Dealer
No
Employees Worked With
Donnie and David GM
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