495 Chrysler Jeep Dodge Ram

I'm glad I didn't trust them with anything bigger I started trying out different Jeep dealers closer to my house. The dealer I usually go to (Clark ) is very good...but equally very busy. I figured a I started trying out different Jeep dealers closer to my house. The dealer I usually go to (Clark ) is very good...but equally very busy. I figured a good test would be a simple oil change. That way I can get a feel for the service department. So, a month ago I stopped by for a last minute oil change later in the day. I did not get that " we are happy to help you" feeling. I got, what I perceived as the " are you really giving me this oil change at the end of the day?!" feeling. Attitude aside, they were surprisingly quick with job and had me out the door within a half hour or so. The price was slightly higher than I was used to from the other dealer, but I wasn't going to argue over a couple of bucks. As I'm driving home...I'm smelling burning oil. I checked for a leak and found nothing. I can only assume they spilled some oil on the exhaust and never cleaned it up. Fast forward a month (yesterday). I left work to go home and pulled into a gas station to tank up. As I was driving around the lot to get to the pump I could smell oil but didn't really think anything of it. After I tanked up, I noticed a huge trail oil that led directly under my truck! I have a Hemi Jeep...so it's not real easy to see anything past that huge engine cover. I called a tow truck thinking something very bad just happened. 495 told me they were open until 7pm. The tow truck showed up in their parking lot a few minutes before 7pm. The service department was dark and locked up. I wound up leaving the keys in the drop box. I promptly get a call at 8am this morning , telling me they have the keys and will diagnose the problem and get back to me at some point. 10am..I receive a call telling me I am all set. The cause of my leak was a " cracked oil filter". First of all..let me say this. I used to be a mechanic many years ago. The odds of an oil filter "cracking" without any outside damage Is very slim. The more likely cause would be that the gasket from the old filter was stuck to the block and they installed the new filter over that gasket. Without any proof or anyone to talk to...that can only be speculation and not fact. I even discussed this with a friend that works at a different dealer and he agreed. Regardless, I went to pick up my Jeep about 2 hours ago. After finding someone to help me...I was directed to a very uninterested cashier who had me standing in front of her for what seemed like an eternity before she even acknowledged me. After which I start to ask her questions about the repair and she apparently had no information to add past what was on the repair order. No apology for the inconvenience...no personal interaction with the service writer...nothing. I am pretty much disgusted at this point and get in my Jeep and leave. As I was driving home...I could smell burnt oil again. Once again, I check and no leaks...but I did see residual oil that should have been wiped down. I can only assume that smell will be there for another week or so. Lastly...I had just finished detailing my truck a day before all this happened. Needless to say it was spotless when they got it. Unfortunately, I did not get it back spotless. I had nice greasy hand prints on my freshly detailed light gray door skin and handle. Needless to say... I won't be coming back. More

2nd Vehicle purchased. Consistantly good experience We had such a great experience with our first purchase, I went back for a second. A very good dealership. Chris Williams is a great sales person. We had such a great experience with our first purchase, I went back for a second. A very good dealership. Chris Williams is a great sales person. Honest and very easy to deal with. These guys offer great vehicles, and put together very fair deals. I can also tell you that post sales service is very good from prior experience. 495 will be my first stop for our next vehicle purchase. More

Excellent! I recently leased my first new car and had a great experience working with the guys at 495. James Smith was friendly and was able to meet all my requi I recently leased my first new car and had a great experience working with the guys at 495. James Smith was friendly and was able to meet all my requirements for the vehicle that I wanted. I couldn't believe how quickly they were able to deliver and now I am happily driving a new trail rated 2016 Jeep Renegade. More

Customer not a priority Dealership offered a terrible sales experience that was essentially bait and switch and service after purchase has been a disaster. I feel my time is Dealership offered a terrible sales experience that was essentially bait and switch and service after purchase has been a disaster. I feel my time is not valued, respect is not given and quality is not a priority. Same mistakes are repeated again and again with no accountability. Front line guys are nice but management does not make customer experience a priority. A really terrible experience for me and I suggest you take business elsewhere. More

Excellent dealership! Highly recommend We bought a 2016 Jeep Cherokee Limited in January 2016 from Eddie Cruz. We quickly learned how friendly, personable, articulate and extremely knowledg We bought a 2016 Jeep Cherokee Limited in January 2016 from Eddie Cruz. We quickly learned how friendly, personable, articulate and extremely knowledgeable he is. His attention to detail, efficiency, fairness, patience and dependability make him a stand out salesman. Our satisfaction with our new Jeep's performance brought us back to Eddie and 495 CJD. We bought a 2016 Dodge Ram Big Horn on September 6, 2016. We are thrilled with both our new vehicles quality and highly recommend anyone looking for a vehicle and a pleasant and informative experience to visit Eddie Cruz and the team at 495 Chrysler Jeep Dodge. Tom & Ann Santosuosso Tewksbury, Ma More

Second to None!!! I leased my first brand new car from 495 and picked it up yesterday. I could not speak higher of Eddie Cruz and all the folks at 495. They didn't have I leased my first brand new car from 495 and picked it up yesterday. I could not speak higher of Eddie Cruz and all the folks at 495. They didn't have the car I wanted but the found ti for me and had it there the next day. There was the typical back and forth for a bit, which, who are we kidding, was expected while car shopping. They did not try to give me the run around and get me into another car. They got me the car and the deal that I am happy with. I would 100% recommending these guys. Great job Eddie and the rest of the fellas. More

top notch When you are looking for a home to purchase it's about location, location, location - when you buy a vehicle, it's about integrity, integrity, integri When you are looking for a home to purchase it's about location, location, location - when you buy a vehicle, it's about integrity, integrity, integrity. The sales consultant that worked with me, James Smith, was outstanding - I can't say enough good about James. The dealership is professional to the tee - did I mention integrity - very good selection, financial people go the extra distance to achieve a common goal, ultimately the purchase of a vehicle. Check them out and ask for James Smith. More

Service Department I couldn't have been any happier with the Service department this week. I have a full size Promaster van that needed knew brakes. Earlier in the week I couldn't have been any happier with the Service department this week. I have a full size Promaster van that needed knew brakes. Earlier in the week I called and spoke with Cesar over the phone and he got me all set up making sure they would be able to take care of me on Saturday. He made sure the parts department had everything necessary to get my van serviced. I showed up and dropped it off Saturday morning and an hour later I receive a phone call from Eddie explaining to me all 4 brake pads and the current status of the rotors. I explained to Eddie the most important thing for me is for my work van to be on the road. He said "no problem, I will call you back with all the pricing". He called me back and rather than just giving me the full price he took the extra effort and looked into my van qualifying for a warranty on the breaks! All said and done I paid just half of what the total would have been for the initial parts and labor. Great service, I will definitely come back the next time my van needs maintenance!!! More

Significant Decline In Service Bought my Grand Cherokee in 2010. The sales experience was only OK. I upgraded the Navigation Package and had a lot of Headaches initially. Had to ma Bought my Grand Cherokee in 2010. The sales experience was only OK. I upgraded the Navigation Package and had a lot of Headaches initially. Had to make three visits the first few weeks and was not happy. Oscar Kulins in Service really worked with me, and got me rentals so I would not have to wait, since I work nights and sleep during the day. I continued to have outstanding service up until the past few weeks. I sent in an online request for an oil change, tire rotation and 60,000 mile maintence on March 29th and April 1st with no response. I then called the dealership on April 4th and was connected to the Service Department. I spent 12 minutes on hold and hung up. I contacted a Mutual Acquaintance of Oscar's to find out what was going on. I discovered he is now at Allen Mello in Nashua, NH. I got a hold of Oscar at 8:45 this morning, and my car is presently getting taken care of. I can not rate quality, friendliness or price at 495, since I was never seen. More

Excellent service,staff(Chris Williams) and price. Great! Just bought a 2016 Jeep Cherokee - Chris was great, down to earth, personable and NOT PUSHY! I did my research on this vehicle and 495 could not be be Just bought a 2016 Jeep Cherokee - Chris was great, down to earth, personable and NOT PUSHY! I did my research on this vehicle and 495 could not be beat. They even beat the low interest rate quoted from my bank. I drove away with the new vehicle on the same day I test drove it. Overall this was a wonderful, relaxing, terrific experience. NO stress at all. Oh and BTW my new Jeep is AWESOME!!!! More