
495 Mazda
Lowell, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 3:30 PM
Service
Monday 7:30 AM - 4:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday 7:30 AM - 4:00 PM
Thursday 7:30 AM - 4:00 PM
Friday 7:30 AM - 4:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 4:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday 7:30 AM - 4:00 PM
Thursday 7:30 AM - 4:00 PM
Friday 7:30 AM - 4:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Patient and helpful I purchased a 2016 Mazda CX-5 at Lannan Mazda in April. I worked with Elliott Hersh and Barbara Tibbetts primarily. My first visit to Lannan Mazda I purchased a 2016 Mazda CX-5 at Lannan Mazda in April. I worked with Elliott Hersh and Barbara Tibbetts primarily. My first visit to Lannan Mazda was during the first week of April. I came in with the objective of explaining my interests in a car and provide an idea of my budget, I was greeted by Elliot who patiently listened to what I needed, and after listening provided a few avenues to fulfill my needs, We had narrowed the search to 2 potential cars (Mazda CX-3 and Mazda CX-5.) I was able to leave the dealership that day without any pressure and just information in hand. Elliot was very good about outlining goals for my visit and making sure I left accomplishing those goals without pushing a sales agenda. This attitude carried through the rest of my visits to the dealership over the course of the April. On a couple visits, Elliot was preoccupied with other customers. The rest of the staff were quick to make sure I was taken care of and keep me on my way. I ended up test driving both cars I was interested in and looked through buying Pre Owned vs New. Ultimately, after a month filled with appointments I decided on the 2016 CX-5. This is where my conversations with Elliot and the manager Jay were on the price of the car. They were very respectful throughout negotiations and finally made the best possible deal to earn my sale. For the finance side of the deal, I worked with Barbara who was very helpful in keeping the process moving smoothly despite me needing a few changes implemented near the end of the agreement. After the purchase, I have been very satisfied with my car and Elliot has been good about checking in on me and my satisfaction with Mazda. Overall, I liked Lannan Mazda because they are patient and were not trying to push me into a car as soon as I showed up. They listened to my needs and helped me select the right car for me. In addition, Elliot was exemplary in communicating with me to keep me updated without becoming too pushy. More
Bad and unprofessional Customer experience After pleasant test drive, Requested current national MazdaUSA lease deal of 169 mo. on Maxda6. Deal presented at 206/mo and no real explanation After pleasant test drive, Requested current national MazdaUSA lease deal of 169 mo. on Maxda6. Deal presented at 206/mo and no real explanation of 37/mo discrepancy, despite repeated requests. Request for Sales Mgr brought Jay Patterson who had literally been lurking in the corner. Patterson was the epitome of old style car dealer sliminess, oozing a total lack of integrity and quickly escalated into confrontation and shouting not explanation. Scenna was useless as Manager in resolving. Avoid this dealership at all costs. Note that I bought the car the next day from a competitor at the 169 price easily settled by phone. More
A pleasure to do business with. Not completely sure what vehicle I wanted to purchase, Elliot Hersh recommended a vehicle that exceeded my expectations. I never felt pressured to pur Not completely sure what vehicle I wanted to purchase, Elliot Hersh recommended a vehicle that exceeded my expectations. I never felt pressured to purchase any vehicle but I am so happy with the Mazda I did purchase. In addition to his patience, Elliot explained to me how all the features work on my new car. Other sales people, as well as Elliot were friendly, considerate and knowledgeable. Thank you. More
Happy Camper I was in the search of a used CX-5 and found the perfect car at Lannan. My sales person was excellent, knowledgable and not pushy. Financing was e I was in the search of a used CX-5 and found the perfect car at Lannan. My sales person was excellent, knowledgable and not pushy. Financing was easy and quick More
Excellent experience with Blaine Bell Working with Blaine was a pleasure! He spent a lot of time with us and never rushed us as we looked at and test drove multiple cars. From the way he a Working with Blaine was a pleasure! He spent a lot of time with us and never rushed us as we looked at and test drove multiple cars. From the way he answered our questions it was clear that he was very knowledgeable about the cars he was selling. We never felt pressured and he created a great atmosphere with his jokes and easygoing manner. Would highly recommend asking for Blaine to anyone who visits this Mazda dealership. More
Friendly, knowledgeable, and easy to work with. As soon as I stepped out of my car I was greeted with a friendly and up-beat staff. Having an internet set appointment to test drive I was introduce t As soon as I stepped out of my car I was greeted with a friendly and up-beat staff. Having an internet set appointment to test drive I was introduce to Elliott by the website internet manager. Elliott asked several questions so as to better understand what my needs and wants where first. Then answered all my questions in a non-pressure way. More
Knowledgable pleasant staff Elliott was very knowledgable about the new Mazdas' and all of there Features. I was impressed with these features that came at no extra cost of the v Elliott was very knowledgable about the new Mazdas' and all of there Features. I was impressed with these features that came at no extra cost of the vehicle. More
Mazda 3 Purchase Nick and Sean @ Lannan Mazda were awesome! I "built" a car online and they got me the exact car i wanted with a great price! They responded quickly an Nick and Sean @ Lannan Mazda were awesome! I "built" a car online and they got me the exact car i wanted with a great price! They responded quickly and gave me all the info i needed & more! The whole process was very smooth and easy and i couldn't be happier! Thank you guys so much!!! :-) More
New car purchase This purchase was for a new Mazda 3 for my 17 year old son and I. Elliott was very professional, knowledgeable, and helpful. Both of us were very p This purchase was for a new Mazda 3 for my 17 year old son and I. Elliott was very professional, knowledgeable, and helpful. Both of us were very pleased with the experience and would recommend him. More
Comfortable, effective service We are so happy we ended up at this dealership! We actually saved it for last because of the good recommendations and we wanted to check out other car We are so happy we ended up at this dealership! We actually saved it for last because of the good recommendations and we wanted to check out other car companies as well. It being our first time looking for a vehicle at a dealership, we were definitely intimidated and uncertain of how this stuff went, only hearing how bad car dealers just tried to rip you off. We worked with Elliot and i cannot emphasize enough how much better our car buying experience was than we expected. He fought for us to get the price we could manage, didnt hide any details, and offered anything he could to be able to work with us. He came in on his days off and didnt even seem phased, he was energetic and knowledgable and we were not wrong in being able to trust his service. Barbara was also a pleasure to work with, cutting right to the chase and being upfront with everything we went over. I will definitely be recommending him and this dealership to anyone that i know and it is pretty rare that i actually write reviews but this one was necessary to let everyone else know :) More