495 Mazda

Let me start by saying, I HATE the car-buying process. It seems like the most inhumane way of making a large purchase. The secrecy, the back-and-forth to "check with my sales manager", the inordinately l It seems like the most inhumane way of making a large purchase. The secrecy, the back-and-forth to "check with my sales manager", the inordinately long time to make a deal. Prior to Lannan Mazda, my car buying experiences lasted 4+ hours. Dreadful. But then I met Elliott. I had submitted a pricing request via their website and he called me back. It felt like I was dealing with a friend's dad, not the typical car salesman. He was kind, patient, and LISTENED. Never talked over me, never tried to force me to make a decision, never treated me like a woman buying a car on her own, if you know what I mean. We did a little bit of back and forth on the pricing, but it was so easy compared to my other experiences. We settled on a price that I was comfortable with, for the car I wanted. But the follow-up is where this story really gets good. When I went to pick up the car, he walked me over to their service department and introduced me - in person - to the head of that department. After Dwayne, their service manager, gave me the certificate for my first oil change free, Elliott walked me back out to the car and spent 20 minutes going over all the features, making sure I had a good overview before I drove off the lot. He called me a week after I bought the car to make sure it was great. (it was.) He called me a month after I bought the car to make sure it was great. (it was) Normally, I don't take my cars to the dealer for service - I tend to feel like they gouge consumers - but since Lannan is so close to my work and because they've been so great, I'll be breaking my own rule and taking it there. All in all, Elliott and the team at Lannan treated me like a person, not a quota-meeter or a paycheck, and that is AWESOME. More

Sam Gordon was a bright, competent, and engaging individual. He used no pressure and was able to answer all questions with skill and additional insight. We are very pleased with his work, his foll individual. He used no pressure and was able to answer all questions with skill and additional insight. We are very pleased with his work, his follow-up, and professionalism. Ted Houlihan More

Desperately needed a car, and Elliots friendliness had me sold right away. He was gentlemen the whole time, which made this experience less painfull. Also, couldnt leave out Bryce Hanson, who assisted me the sold right away. He was gentlemen the whole time, which made this experience less painfull. Also, couldnt leave out Bryce Hanson, who assisted me the whole time in mr Hersh's day off. Mr Hanson also nice and calm and above all very patient. So thank you guys, the nice experience that I had with you 2 might last longer than the car will, just kiddding. ( I am a honda fanboy :( ) More

After looking at Consumer Reports and test driving a Honda Fit, a Nissan Versa, and a Mazda 3, we decided on a Mazda 3. The dealership where we test drove the Mazda 3 (not Lannan Mazda) did the usual d Honda Fit, a Nissan Versa, and a Mazda 3, we decided on a Mazda 3. The dealership where we test drove the Mazda 3 (not Lannan Mazda) did the usual dealer tricks – the salesman went to talk to the manager for 15-20 minutes several times. We finally decided to leave. He stopped us and gave us a price ‘only good for that day’ after having told him earlier we would need to think about any offer and were not going to buy it that day. We then went online with five other dealerships in the area and had some email and phone exchanges. Lannan and another dealership had the car we were looking for at a very good price including all fees (about 600 under Edmunds.com’s True Market Value) and both were friendly and responsive over email and phone. Our representative up to this point was Alex Lannan. We decided to go with Lannan as they were closer. We made an appointment to see the car and met Bryce Hanson. He was also very friendly, low pressure, and showed us the car and took us for a test drive. We were very pleased and asked to finalize the sale and make sure the price was what we had agreed with Alex. He went to get the manager who came back and said ‘I’m sorry but…’ at which point I thought, ’here we go, what do you expect, there’s another fee we weren’t told about, oh well we’ll try the backup dealership’. However, he finished by saying that the car we were quoted had fog lights (which I hadn’t known and didn’t care about) but this one didn’t so the cost was 200 less. I was stunned. Is this really a car dealership? Was Rod Serling somewhere in the shadows? Friendly and less than we were quoted!? It was all true, we finished the paperwork the next day and got the car a few days later (the same day I’m writing this) and every interaction was low key and friendly. Highly recommended. More

Lannan Mazda is awesome. We felt we were given the best customer service ever!!! I work in customer service job, so I really understand the importance of good service. Sam Gordon who was our sales rep wa customer service ever!!! I work in customer service job, so I really understand the importance of good service. Sam Gordon who was our sales rep was so knowledgable and friendly. We connected!! I highly recommend Lannan Mazda!! We will definitely go back to them if we need to buy another car. More

We had a great experience with Elliott. He was knowledgeable, patient and a joy to work with. We were very comfortable and never felt pressured. We also love our car! Thank you, Elliott. knowledgeable, patient and a joy to work with. We were very comfortable and never felt pressured. We also love our car! Thank you, Elliott. More

I had a fantastic experience with Lannan Mazda. Bryce was extremely friendly, down to earth, and quite knowledgeable about the cars. I didn't ever feel pressured in the car buying process which was a wel was extremely friendly, down to earth, and quite knowledgeable about the cars. I didn't ever feel pressured in the car buying process which was a welcome relief. Not at all the stereotypical used car salesman! He introduced me to Roger in the maintenance department, and walked me though the process of getting the car serviced, and the associated checklist. Bryce and the others at Lannan were always friendly, competent, and quick to answer any phone calls and questions. Bryce and Barbara walked me though the paperwork, carefully explaining what everything was. Price seemed competitive. When I got the car, it was immaculately cleaned and ready to go, bluetooth and all. I am definitely pleased with my decision to go with Lannan, and will absolutely go back to Lannan for my servicing. More

I needed a new car and had decided on a Mazda. Dave Howe I needed a new car and had decided on a Mazda. Dave Howe answered my numerous questions, didn't keep me waiting, and helped me step by step through I needed a new car and had decided on a Mazda. Dave Howe answered my numerous questions, didn't keep me waiting, and helped me step by step through the process. He also went over how to use all the new gadgets, as many times as I needed. I now have a car that is just right for me and my family. Thank you Dave and Lannan Mazda! More

I was a complete new customer to Mazda as well as the Lannan Dealership and have nothing but positive feedback. Dave Howe was my sales associate and provided me with quality service and made my experien Lannan Dealership and have nothing but positive feedback. Dave Howe was my sales associate and provided me with quality service and made my experience seamless from start to finish. I went to the dealership on Saturday and drove off in the new car (plates/registration ect) on Monday. The Lannan staff had all of my paperwork ready for signature and delivered my car a day early. I had not initially thought of leasing a Mazda but Dave Howe and the Lannan team made it hard not to! Thanks again, Madalyn Eldridge-Yeiter Lowell MA More

Totally awesome experience. No pressure, but a willingness to negotiate according to the customer's own comfort. Elliott Hersh was great - every single detail of the sale was perfect, friendly, la willingness to negotiate according to the customer's own comfort. Elliott Hersh was great - every single detail of the sale was perfect, friendly, laid-back but totally attentive. The model was so new that they didn't even have a leasing plan, but they negotiated one (a very decent one) for us without delay. We didn't get a discount (they are a bit on the stingy side :) but managed to convince us that the car is competitively priced and it is worth every penny. 6 months after the lease of my CX-5 I am still very happy with the car. If I am back on the market for a new car, I wouldn't check any other dealership. More