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94 Nissan of South Holland - Service Center

South Holland, IL

4.6
1,354 Reviews
Call Service Center (708) 251-0222

1,354 Reviews of 94 Nissan of South Holland - Service Center

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July 25, 2022

I like that there is an effort. Communication is so important. Getting on the phone is difficult More

by shonice8wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2022 -

94 Nissan of South Holland responded

Your satisfaction is our top priority. We apologize for the poor communication. Thank you for letting us know so we can improve on our communication skills and reaching back to customers sooner. We hope to see you soon! Matt Sappenfield Owner Loyalty Manager

July 25, 2022

I have gotten my cars and trucks serviced here always professional and excellent service.. the service don't take all day. More

by gdenisejonescook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otis Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Koehler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2022 -

94 Nissan of South Holland responded

We are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Matt Sappenfield Owner Loyalty Manager

July 22, 2022

Always professional, prompt, and let you know just what is needed great atmosphere very friendly More

by jeniceup2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2022 -

94 Nissan of South Holland responded

We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. Matt Sappenfield Owner Loyalty Manager

July 21, 2022

They fixed my truck and was very polite and professional. I will be back for my truck needs. More

by natunji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2022 -

94 Nissan of South Holland responded

We're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Matt Sappenfield Owner Loyalty Manager

July 20, 2022

My experience was good I will definitely refer family and friends to Southland Holland Nissan. More

by rosskeithb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2022 -

94 Nissan of South Holland responded

Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Matt Sappenfield Owner Loyalty Manager

July 18, 2022

Very prompt I’m very professional service was received with professional judgment regarding preventative maintenance on my vehicle More

by Registered Nurse with no time...
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2022 -

94 Nissan of South Holland responded

We're happy you found our staff to be so supportive during your experience here at Nissan Of South Holland. Thanks again for the recommendation, and have an amazing day! Matt Sappenfield Owner Loyalty Manager

July 15, 2022

I loss a wheel cover when getting tires rotated and balance not happy at all More

by athompson258
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Aug 03, 2022 -

94 Nissan of South Holland responded

Ms. Thompson, thank you for letting us know about this. We apologize for this. At your earliest convenience please come back and we would be more than happy to fix this for you. We do not want to loose you as a valued customer. Your next oil change and tire rotation is on us. We hope to see you soon! Matt Sappenfield Owner Loyalty Manager

July 14, 2022

Courtesy staff members, always alert me by email when I bring my cat in for service by letting me know if I have questions or concern to please let them know. More

by davis22434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2022 -

94 Nissan of South Holland responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of South Holland. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Matt Sappenfield Owner Loyalty Manager

July 14, 2022

This visit was better than the one I had in the past much better thank you More

by BREnACATHERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Roberson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Fioretti
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2022 -

94 Nissan of South Holland responded

It's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Matt Sappenfield Owner Loyalty Manager

July 13, 2022

I was quoted $44. 95 for an oil change and when it was finished, I was asked to pay $54.95 by a cashier that was less than friendly. When I asked her about the price di More

by aande28512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
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Jul 19, 2022 -

94 Nissan of South Holland responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please contact us at (708) 333-2000 so we can work with you to make this right. Matt Sappenfield Owner Loyalty Manager

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