A-1 Toyota

Our Car repair experience My son is a college student in New Haven. He took the 2005 Toyota Camry (engine size 2.4, 74,000 miles) to this dealership because the car vibrates a My son is a college student in New Haven. He took the 2005 Toyota Camry (engine size 2.4, 74,000 miles) to this dealership because the car vibrates a little when driving above 60mph. The shop performed a multi point inspection and found that the root cause of the vibration was due to a bent rim. He was also told of several other problems and was given an estimate of over $3000 (70% is labor). The estimate was shown to him on a sheet of paper and no written itemized estimate was given to him. He naively agreed to the repair. When I learned of this matter the next morning, I asked him to call the shop right away to cancel the job. Unfortunately, the shop told him that the job was done already when he called. There was only 7.5 hours between the time that the car could be worked on and when the car was made available. But the invoice shows that 22.4 hours was charged. The largest item was the oil leak fix. This job alone clocked 18 hours. I consulted with a seasoned car expert who's been in the repair business for years. According to him, the standard amount of hours charged for an oil leak fix for this car model with this engine size is 7 hours. If the car was still under warranty, the manufacturer only pays 4.7 hours. I called the service manager and tried to get some insights as to why they would charge 18 hours. The answer is that they opted for doing a cleaner job and so it's more labor intensive. They not only removed the timing cover as usually is done, they also removed the subframe and so had to re-align the gear and the timing chain. He also told me that 2005 Toyota Camry is known for the oil leak problem at low mileage. There's no way for us to confirm if they did what they claimed that they did. My only question is whether they still would have opted for using this cleaner method if the car was still under warranty. The only thing that we are certain about is that our wallets got cleaned very well. More

Very friendly very helpful They got me in the car I wanted with very little money down it was a very good experience I purchased the 2014 camry se They got me in the car I wanted with very little money down it was a very good experience I purchased the 2014 camry se More

A-1 Toyota - Great Customer Service?? I have owned Toyota cars for many years so I can be a spokesperson based on reliability. On Saturday, January 16, 2015 I made a call and asked to spe I have owned Toyota cars for many years so I can be a spokesperson based on reliability. On Saturday, January 16, 2015 I made a call and asked to speak to someone who was professional and ready to listen to my request. Twenty minutes after I made the call I visited A-1 Toyota. I was greeted by Mohammad Durrani. After a few minutes I was calling him by his nickname "T". I went in to talk about my options and to probably purchase my leased car. Based on what I was told before I did not have any intention of purchasing a new vehicle. Mohammad listened to my concerns and told me I could leave in a NEW car. It happened the same day. I now own a 2015 Toyota Camry. This was initiated by Mohammad. He made the sales process easier than I could imagine. He was considerate, kind, patient, and attentive. Mohammed provided #1 in "Customer Service". He even called me after the purchase of my car to inquire about my new car experience and how I managed in the snowy weather. Thank you Mohammad continue with your warm, professional, thoughtful service. More

A surprising pleasure I visited the dealership to gather some information on a used vehicle and possibly take a test drive. I had ZERO intentions of buying anything or maki I visited the dealership to gather some information on a used vehicle and possibly take a test drive. I had ZERO intentions of buying anything or making any definite decision. The sales process at A1 is a very nice one but i would have to say that it was solely because of Mustafa that I ended up signing papers for a brand new Rav4 that night. I have never felt less pressured or more looked out for by a salesman. He put in a lot of effort to put a deal on the table I could not turn down. My wife and I love the vehicle and the experience. Class act! More

Very Happy with my Toyota Venza Recently purchased a 2012 Toyota Venza at A-1. I have been going to A1 for servicing for years on another vehicle that I owned that wasn't even a Toyo Recently purchased a 2012 Toyota Venza at A-1. I have been going to A1 for servicing for years on another vehicle that I owned that wasn't even a Toyota. Very happy with all aspects of this dealership. Very professional, courteous and fair. I couldn't be happier! Dealt with Quincy who took care of our every need. Great Place!!!!! I will recommend them to anyone and everyone. More

A-1 Toyota: A Company I have trusted for 17 years In all of the years I have come to the A-1 Toyota Service Department, I have never had a problem. It is very hard to find reliable and trustworthy aut In all of the years I have come to the A-1 Toyota Service Department, I have never had a problem. It is very hard to find reliable and trustworthy auto service professionals. I appreciate all of the staff, including the hard labor workers who work behind the scenes. More

Great price and service on a pre-owned vehicle I've owned Audi's for 30 years now, and need to buy them pre-owned, since they are way too pricey new. A-1 Toyota picked up an A6 Avant on trade-in w I've owned Audi's for 30 years now, and need to buy them pre-owned, since they are way too pricey new. A-1 Toyota picked up an A6 Avant on trade-in which caught my eye so I drove down from the Boston area to check it out. It was in great shape, they would not barter on the price, which put me off a bit, but then I went off to do my homework, and realized that the asking price was about as good as I could hope for. The price included 4 new brakes and rotors, and 4 new tires. I requested top end rotors and Primacy Michelin tires, so there was a bit of an increase, but it was provided as their discount cost. My lead sales person Kayla was extremely helpful, friendly, and attentive to details, as were the other managers with whom I interacted. I decided to take the train from Boston to pick up the car, and A1 Toyota had a driver at the door at New Haven when I arrived. The detailing job was impeccable on the vehicle, and the drive back to Boston was a real pleasure on a 7 year old car which drove, looked, and smelled totally new. A1-Toyota did a fantastic job on the new tire balancing and front end alignment as well as the breaks. I was also most impressed with the heritage of this company. It is worth checking out. More