ALM Hyundai West

I purchased all my vehicles from this dealership before ownership changed. I appreciate Matthew for his excellent service and professionalism and assistance every time I come to get my service ownership changed. I appreciate Matthew for his excellent service and professionalism and assistance every time I come to get my service More

Friendly staff, greeted when entered facility. My car was taken in at the appointed time and serviced in the promised timeline. My car was taken in at the appointed time and serviced in the promised timeline. More

Service department lacks good customer service. Made an appointment for a shifter malfunction issue. They told me to bring in my car. I called each day and was told they have not diagnosed it yet. Made an appointment for a shifter malfunction issue. They told me to bring in my car. I called each day and was told they have not diagnosed it yet. On the 3rd day I received an email with an inspection report. I called to see if my car was ready and they told me it is still being looked at. They called me back saying they found nothing wrong and I could pick it up. I took a photo of the malfunction message when it happened. They didn’t even want to see it. I was going out of town the next day. While I was gone, again the same shifter malfunction message came up and I was stranded. Knowing they would do exactly what they did with no repair and telling me everything is fine, I have taken yet another photo. Since I am the one that drives my car each and every day, I know if something isn’t right. I requested a loaner so I could go to work and was told they don’t have any and won’t for at least 6 weeks yet they keep my car for 3 days without even touching it. I am not impressed either this dealership. More

Excellent service. Clean facilities. Excellent waiting area with beverages, tv and plenty of outlets for electronic devices. Clean facilities. Excellent waiting area with beverages, tv and plenty of outlets for electronic devices. More

Mr. Mandela was very friendly and patient with us. He explained and answered all my questions explained and answered all my questions More

Mr. Mandela explained everything to us step by step. He did not try to sell anything we did not want and he answered all of our questions and doubts we had. I would recommend friends and family to come to did not try to sell anything we did not want and he answered all of our questions and doubts we had. I would recommend friends and family to come to this dealership. The rest is the staff was also very friendly and kind. We were well taken care of More

One star. I am extremely frustrated with my purchase experience at ALM Hyundai West. I began the purchase process on September 14, 2026. As of September 19, I am extremely frustrated with my purchase experience at ALM Hyundai West. I began the purchase process on September 14, 2026. As of September 19, my vehicle still has not shipped. I have had to make repeated calls just to get basic updates, only to receive conflicting information about whether the deal was funded. I should not have to keep chasing a dealership to find out what is happening with my own purchase. Two dealership employees told me the deal was funded. On September 18, Cinch Auto Finance called to verify the transaction and told me funding would occur that day. Yet I was also told the deal should be completed by Monday. Those are the answers I received; I still need a definitive explanation of the actual funding status. The transport company was contacted and reportedly said it could pick up the vehicle on September 19. That makes the lack of a clear release and shipping update even more frustrating. I understand the vehicle may need to remain at the dealership until funding requirements are satisfied, but that does not excuse contradictory answers or poor communication. During this process, the salesperson also requested a $100–$150 personal tip. I found that completely unprofessional. Management later addressed that issue, and I appreciate that they took it seriously. However, the communication and shipping concerns continued. I am sick and tired of making repeated calls, hearing different answers, and still waiting for the vehicle to ship. I want a clear explanation of what remains outstanding and the vehicle released for transport as soon as the funding requirements are satisfied. Based on my experience, I would recommend that others avoid ALM Hyundai West. This has been an unacceptable and deeply frustrating purchasing experience. More

The level of attention and kindness I received was beyond what I expected. They also took the opportunity to invite me for a test drive, which was a nice addition. what I expected. They also took the opportunity to invite me for a test drive, which was a nice addition. More

Jameel is always friendly and eager to assist. He give good advice and very helpful. He give good advice and very helpful. More

Great dealership everyone was super helpful especially Jawon my sales associate I had a really great experience buying my new car Jawon my sales associate I had a really great experience buying my new car More