ALM Hyundai West

I’m leaving this review so other buyers don’t experience the financial impact and stress that I did. I purchased a 2024 Hyundai Santa Fe from ALM Hyundai West that was represented as a clean-title vehicl the financial impact and stress that I did. I purchased a 2024 Hyundai Santa Fe from ALM Hyundai West that was represented as a clean-title vehicle with only a minor prior issue (a sensor replacement). Based on that representation, I paid a price consistent with a clean-title vehicle. After a minor accident, my insurance company valued the vehicle more than $14,000 lower due to title history that was never disclosed to me. None of this information was provided at the time of sale, and the documents I signed indicated the vehicle was not salvage or reconstructed. While prior bodywork was mentioned, the extent and impact of that prior damage were not accurately represented, as reflected by the significant reduction in value. During this process, I was still required to make four monthly car payments while trying to resolve the situation, which created significant financial stress for me and my family. I contacted the dealership directly to discuss this, and the response I received was dismissive and unhelpful. There was no effort or response to review or address the situation. It ultimately took five months to resolve through my insurance, which was far more money, time and stress than it should have taken for something that should have been transparent from the beginning. I strongly recommend that anyone reconsider purchasing from ALM Hyundai or ANY ALM dealership and INDEPENDENTLY verify the full history and value of any vehicle through MULTIPLE third-party sources before purchasing. ***** The information presented to me at the dealership did not match what was available through independent sources, which reflected a much more extensive vehicle history than what was disclosed. More

My vehicle was ready and was able to it it up on my lunch break. Customer service was great 😊 break. Customer service was great 😊 More

Dealer somehow managed to cause issues with my vehicle that did not exist before. The dealership did not provide any documentation for the issues they caused and declared my situation was resolved, even t that did not exist before. The dealership did not provide any documentation for the issues they caused and declared my situation was resolved, even though they caused it More

I had a wonderful experience and definitely will return to purchase again. My sales team was Awesome! to purchase again. My sales team was Awesome! More

I had a wonderful experience and definitely will return to purchase again. My sales team was Awesome! to purchase again. My sales team was Awesome! More

Is Mandela Willilams Nina. If so, she was 5 stars. Nina was amazing and she ensured that I got what I needed. If so, she was 5 stars. Nina was amazing and she ensured that I got what I needed. More

The friendly sales reps got in touch with me right away when I showed interest in one of the cars they had in stock. They offered me all the different options to buy the vehicle without any pressure at all when I showed interest in one of the cars they had in stock. They offered me all the different options to buy the vehicle without any pressure at all. More

Everyone was courteous, helpful and attentive. My experience was fast informative. Thanks very much for the experience. My experience was fast informative. Thanks very much for the experience. More

Horrendous service department. The worst customer service I’ve ever experienced. I suggest avoiding them at all costs. The worst customer service I’ve ever experienced. I suggest avoiding them at all costs. More

They were very fast and helpful. They always let me know what’s going on with my car and ways they can fix it. They always let me know what’s going on with my car and ways they can fix it. More