ALM Hyundai West

Very clean very professional had a wonderful experience in and out thank you good job in and out thank you good job More

non-communicative. was told that we would receive our car the monday after purchase, and when it didn't arrive, we were told wednesday/thursday. and when it didn't arri was told that we would receive our car the monday after purchase, and when it didn't arrive, we were told wednesday/thursday. and when it didn't arrive, we were told the next monday or tuesday. On the morning of delivery, I communicated that I needed the car before 5PM, as I would be unavailable afterward, and didn't receive it until 5:30PM. We didn't receive anything for our patience and the lack of communication. We asked for a loaner car while we were waiting, and they didn't have anymore (giving them the benefit of the doubt here). I have a general apprehension of dealerships, and this interaction solidified that apprehension. I would not recommend this dealership to anyone and, perhaps, might even suggest that unless they are purchasing a car that they will be taking home that day, that they should consider shopping elsewhere. More

I had three sales persons, Mike, Julian and Jean Aristide. All of them were warm and welcoming and made me feel like family. Jean and the sales team worked with me and my bad credit to get me into a Aristide. All of them were warm and welcoming and made me feel like family. Jean and the sales team worked with me and my bad credit to get me into a car that I could afford to make monthly payments on. Everything worked out well and they are good at making the car buying experience pleasant. More

I was browsing through their car inventory and found a beautiful Jeep that caught my eye. They were always on their their toes, ready to provide great service, and that leaves me with really good impressi beautiful Jeep that caught my eye. They were always on their their toes, ready to provide great service, and that leaves me with really good impression, a good taste in my mouth. More

Everything was great, except no loaner car and I had to set at the dealership from 7 am till 4pm. I wasn't happy about that when it was warranty work. set at the dealership from 7 am till 4pm. I wasn't happy about that when it was warranty work. More

The most amazing experience I've ever had at a dealership. In the past I had horrible disappointing experiences at dealership which caused me to avoid them at all cost, ALM Hyundai has changed tha dealership. In the past I had horrible disappointing experiences at dealership which caused me to avoid them at all cost, ALM Hyundai has changed that. So grateful for all of the team especially my sales person Mike Hall. Thank you so much! More

I’m leaving this review so other buyers don’t experience the financial impact and stress that I did. I purchased a 2024 Hyundai Santa Fe from ALM Hyundai West that was represented as a clean-title vehicl the financial impact and stress that I did. I purchased a 2024 Hyundai Santa Fe from ALM Hyundai West that was represented as a clean-title vehicle with only a minor prior issue (a sensor replacement). Based on that representation, I paid a price consistent with a clean-title vehicle. After a minor accident, my insurance company valued the vehicle more than $14,000 lower due to title history that was never disclosed to me. None of this information was provided at the time of sale, and the documents I signed indicated the vehicle was not salvage or reconstructed. While prior bodywork was mentioned, the extent and impact of that prior damage were not accurately represented, as reflected by the significant reduction in value. During this process, I was still required to make four monthly car payments while trying to resolve the situation, which created significant financial stress for me and my family. I contacted the dealership directly to discuss this, and the response I received was dismissive and unhelpful. There was no effort or response to review or address the situation. It ultimately took five months to resolve through my insurance, which was far more money, time and stress than it should have taken for something that should have been transparent from the beginning. I strongly recommend that anyone reconsider purchasing from ALM Hyundai or ANY ALM dealership and INDEPENDENTLY verify the full history and value of any vehicle through MULTIPLE third-party sources before purchasing. ***** The information presented to me at the dealership did not match what was available through independent sources, which reflected a much more extensive vehicle history than what was disclosed. More

My vehicle was ready and was able to it it up on my lunch break. Customer service was great 😊 break. Customer service was great 😊 More

Dealer somehow managed to cause issues with my vehicle that did not exist before. The dealership did not provide any documentation for the issues they caused and declared my situation was resolved, even t that did not exist before. The dealership did not provide any documentation for the issues they caused and declared my situation was resolved, even though they caused it More

I had a wonderful experience and definitely will return to purchase again. My sales team was Awesome! to purchase again. My sales team was Awesome! More