ALM Kia South

Because things not set out as you aspect them to be. I was left without a car to get home in when I cashed out on a new 2022 Telluride with a trade. They wouldn’t give me a loner until my car arrives at t was left without a car to get home in when I cashed out on a new 2022 Telluride with a trade. They wouldn’t give me a loner until my car arrives at the store. So I’m out a car until next Tuesday the 31st More

Kevin was a great help to me . He was very patient and took his time. I was in out with in few hours didn’t take long . Recommend this dealership to anyone !! Enjoying my car. took his time. I was in out with in few hours didn’t take long . Recommend this dealership to anyone !! Enjoying my car. More

I’m disappointed with the level of communication and service. They’ve had the parts for the repair for over two weeks and haven’t yet begun. service. They’ve had the parts for the repair for over two weeks and haven’t yet begun. More

Jam was the best salesperson you could have. I did not feel pressured to buy and she was patient. Overall a great experience. Ask for Jam!!!! feel pressured to buy and she was patient. Overall a great experience. Ask for Jam!!!! More

The salesman Armani was great. The financial and servicing department was horrible! Completely ruined me buying my first car experience. Would not recommend to anyone! The communication in this plac servicing department was horrible! Completely ruined me buying my first car experience. Would not recommend to anyone! The communication in this place was absolutely horrible. I did not feel respected and felt a complete disregard for my time. It was baffling at the lack of care for inconveniencing me in terms of picking up my car and completing my financial paperwork. Management was not accommodating at all and I felt very brushed off. More

My mom has been waiting for over 5 months to have her Kia Forte's engine replaced due to a recall. It's an excuse every time she calls for an update. That's even if they answer or call back. Went through Co Forte's engine replaced due to a recall. It's an excuse every time she calls for an update. That's even if they answer or call back. Went through Corporate and still they are procrastinating. Told she could pick up her car last Friday only to be told that it will take another 3 weeks. Never on the up and up about what they say. The kicker is today she went there and asked was her car actually on the dealership lot. Was told yes but refused to at least let her see it. Now talking about needing a short block issue. Sounds like NO work was done on that car. I guess they frown on warranty recalls because they can't make any money. What Service Manager says he has only 1 technician. Asinine and should provide a loner for that amount of time lasped. More

Had an amazing time working with Rickie Vance. He took care of some of our concerns on our car as it was shaking on the test drive. Rickie took it to the service department and got it taken care of before care of some of our concerns on our car as it was shaking on the test drive. Rickie took it to the service department and got it taken care of before we ultimately bought the car. Told us he'd take care of and he did. More

Traveled from out of town to see a vehicle that I had discussed with sales for a week. Even worked the numbers for the vehicle. I arrived to the dealership after making arrangements with the sales rep to discussed with sales for a week. Even worked the numbers for the vehicle. I arrived to the dealership after making arrangements with the sales rep to discover that the vehicle wasn’t there yet. I was shown an older vehicle that I was close to making a deal on and later found out it was a lemon. I had financing for a vehicle already secured with my credit union and I was told that they needed to pull my credit score for a “backup contract”. They were not even trying to allow me to use my financing from my bank. Then they registered my car that I did purchase for the wrong state. I told the finance representative while signing the paperwork about this error and he told me it would be an easy fix. Unfortunately I am still trying to get my registration taken care of and the state that it was submitted for doesn’t have any info from the dealership yet. I’ve resulted to emailing the higher management of the dealership and I still feel no since of customer care. I like the vehicle that I purchased, but I would never do business at this dealership again. More