ALM Kia South

I came in with a check engine light. The first time I came in, he told me that I had to come back to give them more time to find the leak. I came back, left my car with them for two days The first time I came in, he told me that I had to come back to give them more time to find the leak. I came back, left my car with them for two days, paid over $700. My check engine light came back on three days later. More

Great staff, especially Khadijah. She gets ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Efficient and fast. Awesome buying announcement from the staff She gets ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Efficient and fast. Awesome buying announcement from the staff More

Amazing quality service that will go a long way with loyal customers in the future loyal customers in the future More

Went in last Monday for oil change. Took over two hours and the guy tried to sell me everything he could! He also asked me to give a good rating. This Monday morning a week later I disc Took over two hours and the guy tried to sell me everything he could! He also asked me to give a good rating. This Monday morning a week later I discovered that the undercarriage or something was not even fastened back and it was dragging! I had to go back 30 min away to get it fixed! Inconvenienced More

S/O to my boy people for making the process smooth and stress free. You’re the best at what you do ! Thanks a lot! stress free. You’re the best at what you do ! Thanks a lot! More

Exceptional staff who listens and does everything possible to help you find a dependable car possible to help you find a dependable car More

I received a warm response from their cheerful staff. What caught my attention first was how they worked to make me feel at ease while I looked over the cars they had available. What caught my attention first was how they worked to make me feel at ease while I looked over the cars they had available. More

Car was sold with different size tires which we found out after getting car checked by good year. Why were we sold car with serious issues? Finding it very difficult to understand this. Have been chasing sal after getting car checked by good year. Why were we sold car with serious issues? Finding it very difficult to understand this. Have been chasing sales person but he is declining to help. Can’t explain how sad we are to have such an experience. And why we were treated like this. More

Jaylond made the process super easy. She explained the whole process to me and kept in contact with me. She’s the soul reason ill be servicing my vehicle at ALM instead of Sons💪🏽 She explained the whole process to me and kept in contact with me. She’s the soul reason ill be servicing my vehicle at ALM instead of Sons💪🏽 More

**Very Disappointed With the Service and Lack of Resolution** I am extremely disappointed with my experience at this facility. It has now been nearly two months, and I am still trying to get my v Resolution** I am extremely disappointed with my experience at this facility. It has now been nearly two months, and I am still trying to get my vehicle properly repaired—even though I have already paid for the services. I have had several conversations with the team and have repeatedly been promised that the issue would be resolved. I was told that I would receive a call as soon as a loaner vehicle became available so that I could leave my vehicle for approximately a week while they determined the root cause of the problem and provided a final resolution. Unfortunately, I have already left my vehicle at the facility on **two separate occasions for four or more days each time**, only to have to return and pick it up because the issue was still not completely resolved. At this point, I am once again waiting for a return call regarding assistance and the availability of a loaner vehicle. The lack of communication, follow-through, and resolution has been extremely frustrating. I paid for a service that I expected to be completed properly, and after nearly two months, I still do not have the resolution I was promised. I sincerely hope management will take this matter seriously, communicate with me directly, and make every effort to finally resolve the problem. **I would appreciate better communication, accountability, and most importantly, a permanent resolution to the issue.** More