Jerome Bigby

Communication and promises are very poor. I had to pay for my emission. No refund yet after two weeks. I had to call on various occasions and only got promises. It seem they just wanted to se I had to pay for my emission. No refund yet after two weeks. I had to call on various occasions and only got promises. It seem they just wanted to sell me a car. More

by kk19657 Verified Customer Verified Customer

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Easy straightforward and efficient with the process. I did get a lil overwhelmed due to the internet connection and not being able to pull up my credentials otherwise perfect I did get a lil overwhelmed due to the internet connection and not being able to pull up my credentials otherwise perfect More

by burdettwillie74 Verified Customer Verified Customer

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My experience was a 10/10 and I highly recommend. Cam was very helpful and honest Cam was very helpful and honest More

by lawrencetakeria Verified Customer Verified Customer

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Salesman and finance manager was nice and cordial. I would recommend to friends and family. I would recommend to friends and family. More

by shannonneet1 Verified Customer Verified Customer

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Right rear window doesn't work properly, and there is no owners manual in car (I should have checked). Several days ago I emailed both the salesman and the finance manager requesting some sales information owners manual in car (I should have checked). Several days ago I emailed both the salesman and the finance manager requesting some sales information- neither have responded! More

by rusty25 Verified Customer Verified Customer

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I had great service. My appointment was easy to make online. I had a great experience. My appointment was easy to make online. I had a great experience. More

by fewtameka Verified Customer Verified Customer

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This dealership has sold me 4 vehicles in the past 3 years! Service and service tech is great years! Service and service tech is great More

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Amazing quality service that will go a long way with loyal customers in the future loyal customers in the future More

by lbierria Verified Customer Verified Customer

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Car was sold with different size tires which we found out after getting car checked by good year. Why were we sold car with serious issues? Finding it very difficult to understand this. Have been chasing sal after getting car checked by good year. Why were we sold car with serious issues? Finding it very difficult to understand this. Have been chasing sales person but he is declining to help. Can’t explain how sad we are to have such an experience. And why we were treated like this. More

by mohiuddin.fin Verified Customer Verified Customer

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Jerome bigby was very professional and courtesy. I wished the manager had given me what my trade in was worth. Your dealership had brand new vehicle that was damaged and sent it to Rick Case kia, I wished the manager had given me what my trade in was worth. Your dealership had brand new vehicle that was damaged and sent it to Rick Case kia, which is where I bought the damaged vehicle without my knowledge of knowing it was damaged. I thought I was buying a brand new damaged free vehicle. I took the vehicle to you guys ALM kia south, wanting to trade the Telluride x-line ex for a Telluride hybrid for better gas mileage, only to find out from the printed carfax that it had been damaged in April. I bought this vehicle in June. It was sold to me for full price and it should have been sold to me for a lessor price to do it being damaged prior to me buying this vehicle. With this being said, I think you guys should my it right with me, buy compensating me for selling me a vehicle that had been damaged by wasn't disclosed to me prior to me purchasing it. You on gave me a trade in value of 41000 and I only had the vehicle for less than 2 months and my trade in value should have been much higher. I see you are selling the vehicle for 48000, I paid 51000 for it and should be compensated the difference which would be 3000. I hope to hear from someone who cares about their customers and is willing to make this right with me. More

by stbarnum Verified Customer Verified Customer

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