ALM Kia South

Unfortunately, my experience with ALM Kia South over the past two months has been extremely frustrating. On August 14, I brought my 2024 Kia Carnival to ALM Kia South for its 60,000-mile service and spen past two months has been extremely frustrating. On August 14, I brought my 2024 Kia Carnival to ALM Kia South for its 60,000-mile service and spent $1,793.09, including a transmission-fluid exchange, front brake service, two tires, an alignment, and other scheduled maintenance. A little over a month later, I began experiencing intermittent jerking/shuddering and resistance during low-speed acceleration. I returned to ALM Kia South on September 18. After some back-and-forth with the service adviser, who initially asked me to return Monday because they were busy/backed up, a technician road-tested my Carnival and documented that my concern was verified, noting an intermittent shudder/vibration possibly related to transmission operation. ALM agreed to keep the vehicle for further diagnosis. However, despite keeping my vehicle for a verified drivability concern, they offered no loaner vehicle. Their only transportation option was their porter service. When I asked about a rental, I was referred to Enterprise, but the entire cost was my responsibility. From there, the experience became even more concerning. I was given information about a roughly 20-mile road test that I later discovered actually belonged to a DIFFERENT Kia Carnival — not mine. I was then told Kia Techline involvement would be necessary. The diagnostic paperwork showed no related DTCs or misfires and stated that additional diagnosis and road testing were needed, but I was still left without a clear diagnosis or resolution. At that point, I no longer had confidence in how my vehicle or the situation was being handled. I paid approximately $185 out of pocket to have my Carnival TOWED from ALM Kia South to Ed Voyles Kia in Chamblee. Within approximately 10 minutes of having my vehicle, Ed Voyles identified the issues. That contrast is what makes this experience particularly disappointing. The problem isn’t simply that my vehicle developed an issue. Vehicles can have problems. It’s how ALM Kia South handled the situation. Within weeks of spending nearly $1,800 at this dealership, I returned with a legitimate drivability concern that ALM’s own technician verified. Yet I received no loaner or rental assistance, was given road-test information that actually belonged to another customer’s Carnival, was left without a definitive diagnosis or resolution, and ultimately had to spend additional money to have my vehicle towed to another Kia dealership. I have retained the service records, invoices, diagnostic paperwork, rental and towing documentation supporting this timeline. ALM Kia South specifically asked me to share my experience on DealerRater, so I am. The communication, accuracy, follow-through, and customer support throughout this situation fell far below what I expected from a Kia dealership — especially after spending nearly $1,800 there just weeks earlier. More

Gab was a great help. He made sure I was informed through my service appointment He made sure I was informed through my service appointment More

Salesman and finance manager was nice and cordial. I would recommend to friends and family. I would recommend to friends and family. More

Good people willing to help in any kind of way to make sure you are satisfied with the repairs sure you are satisfied with the repairs More

Great experience from the beginning to the end at ALM. My salesperson was excellent and to close out the deal the finance manger was very friendly . My salesperson was excellent and to close out the deal the finance manger was very friendly . More

Right rear window doesn't work properly, and there is no owners manual in car (I should have checked). Several days ago I emailed both the salesman and the finance manager requesting some sales information owners manual in car (I should have checked). Several days ago I emailed both the salesman and the finance manager requesting some sales information- neither have responded! More

I received a high level of service from them, along with a warm and quick response. Their staff really stood out in the way they dealt with me. a warm and quick response. Their staff really stood out in the way they dealt with me. More

Good customer service and attention at all times. Everything was very good, practical. and fast, with useful information provided along the way. Everything was very good, practical. and fast, with useful information provided along the way. More

I highly recommend seeing Patrick for excellent service and a pleasant, pressure free experience. Miss N.O. in the finance department is great as well! and a pleasant, pressure free experience. Miss N.O. in the finance department is great as well! More

The salesmen, Fredrick, was very professional and committed to our family. We truly appreciated his help navigating our purchase. committed to our family. We truly appreciated his help navigating our purchase. More