ALM Kia South - Service Center

Unfortunately this has been thee worst car purchasing experience. My car wasn’t serviced, hadn’t had emissions, when I picked it up. There was a delay in having the car serviced due to extremely poor man experience. My car wasn’t serviced, hadn’t had emissions, when I picked it up. There was a delay in having the car serviced due to extremely poor management and communication. I later found out the title wasn’t clear on the car and was pulled over by the police due to the absence of an actual temporary tag for my vehicle, again since the vehicle wasn’t cleared from a previous encounter with the previous owner. I did not receive a temporary tag or the information to finally register my vehicle (to legally drive) until almost a month later when my 1st car note was due. Finally after 2 weeks, I was able to drop my car off to be serviced, I was told it would only take a few hours, after calling a bunch of times, I was contacted around closing to be notified my car wouldn’t be ready until the next day which was a super inconvenience, to find out a month later, the oil change was never even done. Not to mention, I was told I had a 9am appointment to arrive by 8:45am, as I did, only to arrive to find 5 people ahead of my stating they had the same appointment time. I’ve called to speak to management a bunch of times, no one would return my calls, and when I did speak to someone, no one actually helped me or seemed to genuinely care. I spoke to one of their sales managers once over the phone and he couldn’t have been more nonchalant. It seemed once I was under contract for the car, they didn’t care to assist me and take care of my car and should’ve been done BEFORE the car was even on the lot to be purchased, and if it wasn’t I should’ve been notified when I inquired if the car was up to par and ready to be driven off the lot. I do badly wish I could return this car to them. More

Homer and Rachel were great! Homer in sales and her in service! Nice job! Awesome service! Homer in sales and her in service! Nice job! Awesome service! More

Great service, excellent communication skills, no long wait times, complimentary drinks, clean facility and entertainment, competitive prices wait times, complimentary drinks, clean facility and entertainment, competitive prices More

Easy drop off and service was completed ahead of time, for the amount as discussed upfront! for the amount as discussed upfront! More

Jeremiah is a great sales associate, Jerry is a great manager. It was a very enjoyable experience. manager. It was a very enjoyable experience. More

My car was finished quicker than expected, even with them being short staffed. I truly appreciate how fast they got me back on the road. being short staffed. I truly appreciate how fast they got me back on the road. More

There are good help me with a car I love and happy to have thanks have thanks More

It was a nice and clean environment, friendly staff. This will be the location I always have my car serviced at. This will be the location I always have my car serviced at. More

GREAT CUSTOMER SERVICE. . Will retun for services Nice representative. Nice experience and nice environment place. . Will retun for services Nice representative. Nice experience and nice environment place. More

Great customer services. Knowledgeable associates and courteous. I did not feel rushed and they took the time to explain everything to me. Knowledgeable associates and courteous. I did not feel rushed and they took the time to explain everything to me. More