ALM Kia South - Service Center

I had an appointment scheduled for 3:30 pm on 8/22/22 to get 4 new tires and an oil change. I didn’t leave the dealership until 6:30 pm, which Is typical of this service department even if I was only getti get 4 new tires and an oil change. I didn’t leave the dealership until 6:30 pm, which Is typical of this service department even if I was only getting an oil change with an appointment. I get in my car 8/23/22 only to find my tire pressure light on indicating that not 1 but all 4 of my new tires are low in pressure I have to miss work to get this taken care of, as if that was not enough I look at the paperwork for the mileage on my oil change its states 39,251 miles however my car only has 37,800 miles on it. So I’m questioning if the even did an oil change. Needless to say their “Service department is Horrible. More

My car no longer works after you all did my oil change and I keep calling and trying to get you guys to fix it for free because it was working before and the service manager was fired after so I know some and I keep calling and trying to get you guys to fix it for free because it was working before and the service manager was fired after so I know something is going on More

It was an easy, simple and smooth process to easily come in as a walk in and get my oil change. Also, the complimentary wash was thoughtful as well. Will definitely come back to see Maya since she took care in as a walk in and get my oil change. Also, the complimentary wash was thoughtful as well. Will definitely come back to see Maya since she took care of me when I was there. More

Hire more people and hire QUALITY STAFF. I had to come to this place three times in a 2 month timeframe to get my brakes serviced properly. And have to wait 5-8 hours for the service to be c I had to come to this place three times in a 2 month timeframe to get my brakes serviced properly. And have to wait 5-8 hours for the service to be completed. UNACCEPTABLE! More

Diagnostic Rates are unclear and exorbitant Service dept was not aware of my appointment Engine lubricant cap was left off dept was not aware of my appointment Engine lubricant cap was left off More

Great experience in and out they handled me like a pro. Focused on me 100% Focused on me 100% More

I can tell they’re under new management. I love how they clean out your car after you get serviced. They’re very friendly! Service was wonderful! I love how they clean out your car after you get serviced. They’re very friendly! Service was wonderful! More

As of early July, the collision/body shop is closed because everybody quit or was fired. Car repairs that were in progress have been sitting for months. The service manager has been saddled with tryi because everybody quit or was fired. Car repairs that were in progress have been sitting for months. The service manager has been saddled with trying to restart the operation at the same time as he is running the service department, but cannot find any experienced workers. They refuse to send partially-completed cars to other dealers to complete the repairs. They never answer the phone or return calls. It's a mess. More

Great experience, Paris always takes great care of me and my vehicle. She always makes sure I am knowledegeable about what is going on with my vehicle. my vehicle. She always makes sure I am knowledegeable about what is going on with my vehicle. More