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1,345 Reviews of ALM Kia South - Service Center
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January 25, 2021
I just wanna say that every time I get service at ALM Kia it’s always excellent. Shout out to my man Big Mike service department manager. You guys always get the job done and right ever time... it’s always excellent. Shout out to my man Big Mike service department manager. You guys always get the job done and right ever time... More
by CoryBateman100
Verified CustomerEmployees Worked With
Kim service department
January 24, 2021
I was able to get an appointment in a timely fashion for the recall on my Kia. Jason also made sure that I got the service I needed. Additionally, there had been an error in my paperwork so time ago that the recall on my Kia. Jason also made sure that I got the service I needed. Additionally, there had been an error in my paperwork so time ago that had been overlooked. Jason noted it and made the necessary adjustments More
by HILDASADAMS
Employees Worked With
jason
January 22, 2021
Back in November, my family and I were on the road coming back to Georgia for Louisville KY and the passenger side tire blew out. So I attempted to change the tire by putting on the spare that was provided. back to Georgia for Louisville KY and the passenger side tire blew out. So I attempted to change the tire by putting on the spare that was provided. I lowered the spare latch by using the equipment provided. I removed the spare from the compartment, and replaced the blowout. Then I raised the wire so that it wouldn't drag along on the road. The next day I took the KIA to a Firestone in Kentucky to replace the blowout, so that I could get back on the road and get home safely. The tire latch would not lower. It was stuck. This was literally the first time the tire was ever used. The vehicle is a 2019 and has 34,000 miles on it. I figured it would be under warranty. I scheduled to bring the vehicle in on Jan 19th, thinking that this problem would be rectified. Howev, I was told by the service department that somehow, it was my fault (that I turned it the wrong way) and that I would have to pay $350.00 to get it replaced. There's only two ways to turn it. Clockwise and counterclockwise. If I use a device for the very first time and doesn't do what it's literally designed to do then it's defective. And it should be replaced by the manufacturer. Period. I was very dissatisfied with the fact that I was being blamed for a part that malfunctioned the very first time it was used. Not being able to properly store the spare is not only an inconvenience, it's also a safety hazard. On top of that, I waited for two hours just to NOT receive proper costumer service. More
by DASHILLNOVAH
Employees Worked With
Jawon Shaw, Stacy Brown
January 20, 2021
Ms Dobbs was great and provided excellent customer service, also relayed information and was very knowledgeable of the car and her department with the time service, also relayed information and was very knowledgeable of the car and her department with the time More
by dcurry830
Employees Worked With
Karrie Dobbs
January 19, 2021
I was greeted by Karissa. She listened to what I needed. She provided great service. I would definitely recommend others to take their car there for service She provided great service. I would definitely recommend others to take their car there for service More
by CMRICH35
Employees Worked With
Karissa
January 19, 2021
Terrible customer service. It was freezing cold inside and workers acted like they did not care when customers addressed it. 3 hour wait for appointment and workers acted like they did not care when customers addressed it. 3 hour wait for appointment More
by missbrie216
Employees Worked With
Not sure
January 16, 2021
I've been taking my car to Kia of Union City since the day I purchased it. The staff has always been pleasurable and helpful. My December visit was the most challenging in 9 years. I went in for what was day I purchased it. The staff has always been pleasurable and helpful. My December visit was the most challenging in 9 years. I went in for what was supposed to have been an approximately 2-hour service, but eventually spending 7 hours there! Karissa Hobbs helped me remain calm during the wait by offering her selfless service and keeping me updated on every change and need. Thank you, Karissa! Hope to see you at my next visit. More
by ctenney1
Employees Worked With
Karissa Hobbs
January 15, 2021
Everyone was great! Definitely will be back for servicing. Aaron helped me and was very knowledgeable about my car and what I needed for service. servicing. Aaron helped me and was very knowledgeable about my car and what I needed for service. More
by cnalls1024
Employees Worked With
Aaron
