ALM Roswell

Both the salesman and the manager were equally as helpful. I highly recommend this dealership! helpful. I highly recommend this dealership! More

I had a pleasant experience with ALM! My sales person was Jordan and he deserves much credit for a smooth transaction. My sales person was Jordan and he deserves much credit for a smooth transaction. More

Good customer service, they always made sure to clarify every step in detail and gave me excellent guidance. every step in detail and gave me excellent guidance. More

Nothing about the whole thing seemed like a hassle. Every concern I raised got addressed right there in the moment, and by the end I had a clear sense of what I needed to do to get the car. Every concern I raised got addressed right there in the moment, and by the end I had a clear sense of what I needed to do to get the car. More

One thing I noticed was how clearly they laid out my choices, giving me useful information without turning the process into something complicated choices, giving me useful information without turning the process into something complicated More

The location was very clean. The staff was overly helpful and friendly. KD my salesman was awesome he stood on business got me what I wanted and made it easy. Will def go back an The staff was overly helpful and friendly. KD my salesman was awesome he stood on business got me what I wanted and made it easy. Will def go back and tell my family . More

I was interested in one of the cars in their fleet, and they connected with me quickly while being very friendly. They also made the nice gesture of inviting me to try the car for myself. they connected with me quickly while being very friendly. They also made the nice gesture of inviting me to try the car for myself. More

They did a really good job and made a genuine effort to make me feel at ease. I appreciated the way approached the service and made things feel natural. make me feel at ease. I appreciated the way approached the service and made things feel natural. More

The atmosphere while dealing with their crew felt comfortable and trustworthy. They provided good customer service and made the whole experience feel relaxed comfortable and trustworthy. They provided good customer service and made the whole experience feel relaxed More

I bought Audi A4 August 3 - during initial test drive the AC didn’t work . I pointed this out and Kelvin promised to take care of it prior to buying the car , he included fixing the AC in my contract . I c AC didn’t work . I pointed this out and Kelvin promised to take care of it prior to buying the car , he included fixing the AC in my contract . I came back a day later to get the car and he stated ALM tech fixed it , ran tests and just needed some freon. 8 days later the AC stops working again ( blows hot air only ) I take back to ALM and the tech will look at it and fix again . A day goes by and I come pick it up to be told by Kelvin this was a faulty hose with the AC unit and the tech fixed it and it’s all set . A week and half later it’s back to being broken - I then take to a shop to look into and they immediately find 3 leaks - and confirmed no new hose and no leak detection substance was used . In other words , I was lied to multiple times and ALM did nothing . Do you not run inspection on new car inventory ? It’s immediately noticed when you turn on the AC so not sure how this could be missed ?!?! I was told this is done to every car to guarantee these issues don’t happen . I have documentation of this and have the report from car shop. I love the car and outside of being lied to multiple times the experience was fine - ALM can either help pay for AC repair or just exchange this lemon car for another similar on the lot. Thanks and look forward on getting this resolved asap Jesse Rapp More