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Access Ford of Corpus Christi

Corpus Christi, TX

Overview
Employees
Reviews
Vehicles
4.6
2,447 Reviews
Access Ford of Corpus Christi - Proudly supplying new Ford models in Corpus Christi, Texas. Whether you're from Corpus Christi, Alice, Robstown, Sinton, Orange Grove or anywhere in between, you can rest assured that when you shop for a new or used Ford, you're shopping for quality and reliability, no matter which model appeals to you. Qualifying for a loan or Ford lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car. Once you're behind the wheel as an owner, we continue to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Ford parts, so you can count on solid routine maintenance and timely repairs when they're needed. When you visit Access Ford of Corpus Christi you can have your Ford wishes granted. And let's face it: you deserve nothing less. Located on 3680 U. S. Highway 77 in Corpus Christi, Texas, we know our job isn't finished until you're completely satisfied.
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3680 U.S. 77 Access Road

Corpus Christi, TX

78410

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Showing 2,447 reviews

October 18, 2021

In a word, horrible! They had my truck for almost 2 months to complete a 4 day job. More

by bevilmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Have know idea who these people are
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Nov 01, 2021 -

Access Ford of Corpus Christi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Barry Beard Service Manager AccessFord.com 361-698-3400

October 18, 2021

Job was done faster than expected. My truck runs great. I'm happy, withheld service. More

by CherylDoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2021 -

Access Ford of Corpus Christi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Cheryl, and look forward to your next visit. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

October 17, 2021

The Service Department was excellent. When parts came in, the call came in and service was on time and point...excellent. The service department, excellent More

by NONE3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
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Oct 17, 2021 -

Access Ford of Corpus Christi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! Larry Cluff General Manager 361-653-3498 LCluff@lithia.com

October 16, 2021

Awesome communication Really great people. I have found my place to take my vehicle for life !! More

by kwright7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Cluff, John Hawkins
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Oct 17, 2021 -

Access Ford of Corpus Christi responded

We appreciate your business and our team looks forward to serving you again soon! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

October 15, 2021

Service station is a joke. I bought my truck new with 7 miles on it and had a hesitation. Dropped the truck off and they had it for 3 days and found nothing wrong. They told me Ford f150 have a "shake" no More

by BCOE1983
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Bolster
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Richter
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Oct 18, 2021 -

Access Ford of Corpus Christi responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Larry Cluff General Manager 361-653-3498 LCluff@lithia.com

October 14, 2021

Never have had a problem always taken care of problem great and friendly service always More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Richter
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Oct 14, 2021 -

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

October 11, 2021

My husband will only buy fords and he won’t trade with the dealer in Kingsville, so we go to Callan. So far we have had ok service. More

by Mary Schrader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Have no clue who changed the oil. Service was done!
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Oct 11, 2021 -

Access Ford of Corpus Christi responded

Mary, Thanks for sharing your thoughts about your service experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

October 11, 2021

Dealership posts cars on website that are not available for sale Classic BAIT AND SWITCH Very dishonest practice More

by Truth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2021 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Larry Cluff General Manager AccessFord.com 361-698-3400

October 09, 2021

I have dealt with Access Ford for many years. Service department (Juan) is an asset to the dealership. I will continue to return for both new vehicles and service. More

by ANZALDUA_FRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2021 -

Access Ford of Corpus Christi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! Barry Beard Service Manager AccessFord.com 361-698-3400

October 07, 2021

Dealing with the sales person, and the general manager was difficult during the time that we were there. Truck was advertised at one price, we found it for a different price, they did honor the lower pric More

by RSMONSE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diana Castillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Martinez
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Oct 07, 2021 -

Access Ford of Corpus Christi responded

Thank you for sharing your feedback! We have an internet market value pricing structure that prices all of our vehicles to market for us. Cars.com just so happened to have a glitch in their system to where they did not update the pricing as we normally do which is why we honored the price for you. Normally, we would not have done that but in this instance, we felt it was the right move. Customer satisfaction is our number 1 priority and we felt honoring the price was the professional thing to do. I am saddened to see that Diana was only a 2 star salesperson in your eyes. Her customers are normally very happy with her knowledge, expertise, and professionalism. Her and I will discuss this situation further and make sure we can avoid situations like this in the future. If you would like to discuss this further you can contact me at the information below. Thank you for your business! Larry Cluff General Manager 361-698-3400

Oct 08, 2021 -

RSMONSE responded

Thank you, I would welcome the Opportunity to discuss my concern. Granted I will admit she is under no alligation to grant my request. However I‘ve Called and texted a couple of times, and have not really heard back from her. I hold no ill will towards her, I would just like a little bit better customer service.

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