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Access Ford of Corpus Christi

Corpus Christi, TX

4.6
2,452 Reviews
Access Ford of Corpus Christi - Proudly supplying new Ford models in Corpus Christi, Texas. Whether you're from Corpus Christi, Alice, Robstown, Sinton, Orange Grove or anywhere in between, you can rest assured that when you shop for a new or used Ford, you're shopping for quality and reliability, no matter which model appeals to you. Qualifying for a loan or Ford lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car. Once you're behind the wheel as an owner, we continue to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Ford parts, so you can count on solid routine maintenance and timely repairs when they're needed. When you visit Access Ford of Corpus Christi you can have your Ford wishes granted. And let's face it: you deserve nothing less. Located on 3680 U. S. Highway 77 in Corpus Christi, Texas, we know our job isn't finished until you're completely satisfied.
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3680 U.S. 77 Access Road

Corpus Christi, TX

78410

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Showing 2,452 reviews

September 02, 2023

The service was was slow and I to conek some parts that were not complete More

by decline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
2.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 02, 2023

Could not tell me why neither of my front doors would not open. High charges for what should have been covered as a manufacturing defect. Took too long to do minor repairs. I would not use this facility unle More

by GMCCLENDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. Our goal is to provide our customers with a quick and efficient experience. I apologize for not meeting this standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco (JR.) Rvelasco@lithia.com 325-793-3028 General ManagerWe're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

August 31, 2023

I thought my turbocharger had blown up. Juan advised me that it was more likely a high pressure discharge from a blockage. He was exactly correct. My diesel particulate filter had bec More

by Mike Oberski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Access Ford of Corpus Christi responded

Hi Mike, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Access Ford of Corpus Christi.

August 31, 2023

Great place to buy a vehicle our family has bought a couple of vehicles here and we are very satisfied customers. Plus the people are extremely friendly. Over all a great place to buy a vehicle. This is More

by OCHOAALMA890400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Access Ford of Corpus Christi responded

HI, Thank you for the review. We are glad your time with us was a friendly experience. We hope to see you again here at Access Ford of Corpus Christi.

Sep 01, 2023 -

OCHOAALMA890400 responded

Thank you 😊

August 30, 2023

Terrible customer service my car wasn't ready when they said it would be. And wouldn't call me back when I called to check on it More

by ANNASDENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I tried to talk to the manager and he did not call me back either. I don't know what his name was. I had to go to yaw because it was a recall.
Sep 03, 2023 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. JR Velasco General Manager rvelasco@lithia.com

August 29, 2023

Terry Harris and Golden birth worked hard to get me the deal. Nicole was also good with the financing. More

by mgriesman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Access Ford of Corpus Christi responded

Here at Access Ford Lincoln of Corpus Christi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! Terry and our team are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Just minutes from anywhere in Corpus Christi! Esteban Chapa General Sales Manager estebanchapa@lithia.com

August 26, 2023

Signed a contract stating this dealership would fix oil leaks if I bought truck. I have made 3 payments on this truck and it’s been in my possession for a total of 3 weeks. It still has the same xxxx leak More

by JEICHINGER0
Recommend Dealer
No
Employees Worked With
Adam Rodriguez
Aug 29, 2023 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

August 25, 2023

Good and real friendly nice people. Bel was great she got me out of a bind. More

by MARTIN.DAVIDLEE
Recommend Dealer
Yes
Employees Worked With
Bel Gonzal
Aug 25, 2023 -

Access Ford of Corpus Christi responded

Hi Martin, Thank you for the review. We are glad your time with us was a nice experience. We hope to see you again here at Access Ford of Corpus Christi.

August 24, 2023

Terry Harris and Golden worked hard to get the deal to go through. Thankful to them for everything. More

by mgriesman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Access Ford of Corpus Christi.

Aug 24, 2023 -

mgriesman responded

Deserved a great review. Bought 5 vehicles there in the last 6 years and this was the best. Can't thank everyone enough.

August 18, 2023

Poor communication. Not customer oriented at all. You’re just a number to them. Would NOT recommend. More

by Amfairb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roel Alvarez
Aug 22, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. Our goal is to provide a professional experience. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Golden Gonzales 361-698-3422 ggonzales@lithia.com Sales Desk ManagerThank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. JR Velasco General Manager rvelasco@lithia.com

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