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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,769 Reviews

1,769 Reviews of Access Ford of Corpus Christi - Service Center

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December 05, 2020

Roy richter gives amazing customer service. He is very personable, kind, helpful, informative, and also funny. Truck was fixed right the first time on time. Very satisfied. More

by JON46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Richter
Dec 07, 2020 -

Access Ford of Corpus Christi responded

Jon, Thank you for taking the time to share your thoughts on working with Roy and our team. We're glad to hear we delivered such a great service experience! Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 04, 2020

Service to my company truck was faster than I expected. Roy Richter is the go to guy when I need service for my personal and company trucks. Thanks for great service. More

by botrevino
Recommend Dealer
Yes
Employees Worked With
Roy Richter
Dec 04, 2020 -

Access Ford of Corpus Christi responded

It's great to hear that our team provided a pleasant and timely experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 03, 2020

This dealership lacks quality customer service. I have yet to hear from the General Manager about issues I’ve been having for months. He follows up on these reviews with “I will be in touch with you...” y More

by FRANCES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Byrne, Roy Richter, Craig Beverley
Dec 20, 2020 -

Access Ford of Corpus Christi responded

Hello Frances, Thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. I will be in touch shortly as I would appreciate the opportunity to try and find a way to turn this around for you. David Byrne Service Manager AccessFord.com 361-265-FORD

Dec 29, 2020 -

FRANCES responded

Mr. Byrne, Mr. Beverley left a similar response, almost 2 months ago, and neither of you have reached out to me. At this point, the only reasonable solution is for Lithia to take full responsibility for the issues I continue to have with my 2020 Navigator. Instead, you brush it off as performing “similar to like vehicles.” That is a very condescending way of saying “too bad; not our problem.”

December 03, 2020

ON TIME AND FIXED RIGHT THE FIRST TIME. WE HAD A BREAK DOWN AND ACCESS GOT US BACK UP AND RUNNING IN A HURRY. TRUCK RUNS GREAT. More

by TRUCKSALOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Byrne, Roy Richter, John Hawkins, Larry Cluff
Dec 04, 2020 -

Access Ford of Corpus Christi responded

Thank you for your review, it's great to hear that our team was able to help and get you back on the road. We appreciate your business and our team looks forward to serving you again! Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 03, 2020

My experience with the Access Ford Service Department was outstanding. Juan is a awesome customer service oriented person. Dealing with Juan make the experience of needing repairs so much less stressful. Jua More

by ANZALDUA_FRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Juan and the team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 02, 2020

I never have a problem when i bring my car into the service center. I work in the area and always call Juan when needed. More

by ROBERT.RUSSELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Nanez
Dec 03, 2020 -

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi, Robert. Your feedback and rating mean a lot to us. We're glad Juan was able to help and we hope to see you again! Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 01, 2020

Great friendly service, glad they got to put my truck in to see what the issue was right away. Truck was out same day and even better when it’s warrantied. More

by Petey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2020

Friendly, knowledgeable service advisors. Service was completed in the estimated time given. I have been going to Access for years and will continue to do so. More

by APOS2233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Richter
Nov 25, 2020 -

Access Ford of Corpus Christi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Juan and Roy and don't hesitate to let us know if we can be of further assistance. Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

November 25, 2020

I took my car in for a recall fix. We called to set up the appointment with Juan. The staff is very friendly and helpful. More

by Darbaucum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Access Ford of Corpus Christi responded

Hello, Thank you for your business and this review. We're happy to hear Juan and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

November 25, 2020

Great job from setting the appointment, to picking up, to servicing, and dropping off the vehicle. everything was done in a timely and professional manner. More

by JEOJGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ELIZABETH, LIZ
Nov 25, 2020 -

Access Ford of Corpus Christi responded

Jeojge, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Elizabeth here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

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