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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,797 Reviews

1,797 Reviews of Access Ford of Corpus Christi - Service Center

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November 16, 2024

I was told I’d have to get a new transmission or mine taken apart. I asked the service advisor to give me a ballpark figure and he said about 7800-8000. I took my truck to 2 different transmission places More

by Freddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrain
Nov 19, 2024 -

Access Ford of Corpus Christi responded

Freddy, thank you for sharing your experience. I’m sorry to hear that we did not meet your expectations during your visit. We aim to provide accurate and transparent recommendations, and I regret if we fell short in this instance. Your feedback is important to us, and I would appreciate the opportunity to discuss your concerns further to better understand what happened and ensure we address this appropriately. Please feel free to reach out to me directly at adamrodriguez@lithia.com. Thank you, Adam Rodriguez Service Manager adamrodriguez@lithia.com

November 16, 2024

They're always helping me for what I need to do with my car fix More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hudson
Nov 18, 2024 -

Access Ford of Corpus Christi responded

Thank you for the great review! We're glad to hear our team at Access Ford of Corpus Christi is always helpful with your car needs. We look forward to assisting you again!

November 15, 2024

Great service. Quality workmanship, quick to help you. Reassurance your vehicle is running great. Happy!! More

by ACVAL11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Access Ford of Corpus Christi responded

We're delighted to hear that you had a positive experience with our team at Access Ford of Corpus Christi! Your satisfaction and reassurance about your vehicle's performance mean the world to us. Thank you for choosing us, and we look forward to serving you again in the future!

November 14, 2024

Miguel came in started working and in no time he was completed. After completion he explained everything he had done and explained the new stickers on the window. Very polite professional young man More

by LARRYEPAGAN
Recommend Dealer
Yes
Employees Worked With
Bell and Miguel
Nov 15, 2024 -

Access Ford of Corpus Christi responded

Larry, we're delighted to hear that Miguel provided you with such professional and efficient service at Access Ford of Corpus Christi. Thanks for sharing your experience!

November 13, 2024

Excellent service from Accrss team; , Marisabel has been great about answering my calls, texts, or messages. She provides me with accurate estimates usually on the sane day. The men that worked on my vehicl More

by Allie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Access Ford of Corpus Christi responded

Allie, thank you for the wonderful feedback! We're delighted to hear that Marisabel and our team at Access Ford of Corpus Christi provided excellent service. We appreciate your support and look forward to assisting you again in the future!

November 12, 2024

On a scale from 1 to 10. , I give them a ten. The staff is courteous.. More

by MINRAM.56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Access Ford of Corpus Christi responded

Thanks for the positive review! We are happy to hear that your service visit was a 10 out of 10. We hope to see you again soon!

November 12, 2024

It was quick, easy, and painless. Better then a dental visit. Faster then expected. Fifteen words. More

by Bleh...
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Access Ford of Corpus Christi responded

Thanks for the positive review! We are happy to hear that your service visit was quick and easy and prompt. We hope to see you again soon!

November 11, 2024

Our company spent well over 15k$ dollars at this place on a truck and we are still having issues with it! It’s always something else and never what it came in for More

by Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Access Ford of Corpus Christi responded

Martin, I'm sorry to hear about the ongoing issues with your truck. We strive for quality service and it's disappointing that we've fallen short in this instance. Please reach out so we can address these concerns directly and find a resolution together. Thank you, Adam Rodriguez - Service Manager - adamrodriguez@lithia.com

November 09, 2024

Great customer service. The tech Shaun Hudson was friendly, helpful and squared away. Thank you Shaun. More

by JBGOLLIDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hudson
Nov 13, 2024 -

Access Ford of Corpus Christi responded

We're delighted to hear that Shaun provided you with great customer service at Access Ford of Corpus Christi. Thank you for the shoutout!

November 07, 2024

The man who came out to service our truck was very knowledgeable and took time to do things right. More

by Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Someone with mobile service.
Nov 08, 2024 -

Access Ford of Corpus Christi responded

Hi Hector, we appreciate you taking the time to share this feedback. Let us know if we can help with anything in the future. Take care!

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