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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,811 Reviews
Call Service Center (361) 792-2819

1,811 Reviews of Access Ford of Corpus Christi - Service Center

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September 06, 2024

We had No issues. Thank you for getting our vehicle done in a timely manner. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Sep 09, 2024 -

Access Ford of Corpus Christi responded

Thank you for your feedback! We're glad everything went smoothly and that we were able to get your vehicle serviced in a timely manner. We appreciate your business and look forward to serving you again at Access Ford of Corpus Christi!

September 04, 2024

Customer service is top tier! I was informed of every step in the proccess. Melissa my advisor made sure my vehicle was looked at in a timely manner and treated me like family all More

by Maria Castillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melisa Garcia , Alejandro Castillo
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Sep 05, 2024 -

Access Ford of Corpus Christi responded

Thank you for your kind words, Maria! We’re thrilled to hear that you had a top-tier customer service experience with us at Access Ford of Corpus Christi. It’s wonderful to know that Melissa and our team were able to address all your concerns and provide you with quality work. We look forward to seeing you again next time. Safe travels!

September 03, 2024

Prompt,friendly and excellent service! Staff is very knowledgeable, friendly and accommodating. Would highly recommend this dealership!!! More

by TBUSEN9788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bel
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Sep 03, 2024 -

Access Ford of Corpus Christi responded

Thank you for the glowing review! We're delighted to hear that our team at Access Ford of Corpus Christi provided prompt and excellent service. We appreciate your recommendation!

September 03, 2024

Poor customer service. 7 weeks is unacceptable. General Manager never called me.Adrian never got me a rental car. More

by JAVAJOEM3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Rodriguez
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Sep 05, 2024 -

Access Ford of Corpus Christi responded

Thank you for your feedback. I regret to hear about the extended delay and the challenges you’ve faced with securing a rental car. This isn't the experience we aim to provide, and I understand your frustration. I would appreciate the opportunity to discuss this further and work towards a solution. Please contact me directly at adamrodriguez@lithia.com. Thank you, Adam Rodriguez Service Manager adamrodriguez@lithia.com

September 03, 2024

I went to this dealership and was looking at one truck . They listened to what I wanted and didn't try to get me to get something else or a different truck. The sales associate I was working with was nice a More

by JACOBBECNEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Access Ford of Corpus Christi responded

Jacob, we're delighted to hear that our team at Access Ford of Corpus Christi provided you with a great experience. Thank you for your kind words and we look forward to assisting you again in the future!

September 03, 2024

As soon as I got to the dealership I was met with excellent customer service throughout! More

by OM65729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Taylor (Excellent)
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Sep 04, 2024 -

Access Ford of Corpus Christi responded

Thank you so much for your great review! We’re delighted to hear that you received excellent customer service from start to finish. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

September 03, 2024

Not very good experience at this dealership wouldn’t get another vehicle at this dealership and would not recommend anyone else to buy for this dealership More

by RGONZALEZ8910
Recommend Dealer
No
Employees Worked With
Scott Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your experience. I regret to hear that your experience did not meet your expectations. We aim to provide the best service possible, and it’s disappointing to learn that we fell short in your case. I would appreciate the opportunity to discuss your experience further and see how we can make things right. Please feel free to reach out to me directly at ggonzales@lithia.com. Thank you, Golden Gonzales Sales Manager ggonzales@lithia.com

September 03, 2024

I don’t believe the truck was properly prepped and thoroughly inspected for defects upon delivery. I do appreciate the time it took to deliver the truck to my house but there was a large scratch behin More

by BooBoo4494!!
Recommend Dealer
No
Employees Worked With
Ray Ortiz
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Sep 05, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your concerns and bringing this to my attention. I'm sorry to hear about the issues you've noticed with your truck. We aim to deliver vehicles in top condition, and I understand your concern about the scratch and bumper alignment. I’d like to ensure these matters are resolved to your satisfaction. Please reach out to me directly at ggonzales@lithia.com so we can assist you further. Thank you, Golden Gonzales Sales Manager ggonzales@lithia.com

September 02, 2024

They did a great job considering it took Ford three weeks to ship a new ac compressor for a brand new Ford F-350 with 300 miles on it . More

by JTILTON0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melisa Garcia
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Sep 03, 2024 -

Access Ford of Corpus Christi responded

Thank you for your review! We’re glad to hear that despite the delay in shipping the new AC compressor, our team at Access Ford of Corpus Christi was able to do a great job for you. We appreciate your patience and understanding, and we look forward to assisting you again in the future!

August 31, 2024

Great service. Great customer service as I was advised of work being done and pricing for all. Great experience. More

by Dom 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Sep 03, 2024 -

Access Ford of Corpus Christi responded

We're delighted to hear you had a great experience with our team at Access Ford of Corpus Christi! Thank you for highlighting the excellent service and communication. We appreciate your support!

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