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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,774 Reviews
Call Service Center (361) 792-2819

1,774 Reviews of Access Ford of Corpus Christi - Service Center

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January 19, 2024

I am so happy with your Ford mobile love the service-love Bell she is so friendly & knowledgeable the repair man are fabulous they are so good at their job extremely respectful-thank you —plan on continuing More

by PRECISIONPAINTINGINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bell
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Jan 22, 2024 -

Access Ford of Corpus Christi responded

It's great to know you had a positive experience with our team at Access Ford of Corpus Christi! It's wonderful to see that Bell and the rest of our service department made such an impression. We look forward to serving your automotive needs in the future as well!

January 18, 2024

No issues with dealership nor service Service was done as expected time frame Service department is awesome More

by R.GARCIA4710
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 19, 2024 -

Access Ford of Corpus Christi responded

That's awesome to hear. Thank you for working with us to care for your vehicle. We look forward to being of service to you again down the road at Access Ford of Corpus Christi.

January 18, 2024

It was an overall great experience. The people there make you feel like family and all were very professional. More

by ZAPATA.SELINA
Recommend Dealer
Yes
Employees Worked With
Ed Ochoa
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Jan 19, 2024 -

Access Ford of Corpus Christi responded

Our customers are part of our dealership family, and it makes our day to hear that was conveyed during your visit. Thank you very much for complimenting the professionalism of our Access Ford of Corpus Christi team and trusting us with the opportunity to earn your business. We hope you'll consider us again down the road.

January 18, 2024

I've always been pleased with the work. The time of waiting which this time dropped off car but kept me up on the progress. More

by BLMAHV6
Recommend Dealer
Yes
Employees Worked With
Her last name was Gonzales
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Jan 19, 2024 -

Access Ford of Corpus Christi responded

We're always pleased to see you here at Access Ford of Corpus Christi and appreciate your patience with the wait time during your last visit. It's good to hear our communication efforts helped make your stay more manageable. Safe travels and we'll see you again next service visit.

January 18, 2024

Melissa is very helpful but her hands are tied due to management Need help from management More

by RPEREZ4583
Recommend Dealer
Yes
Employees Worked With
Melissa
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Jan 22, 2024 -

Access Ford of Corpus Christi responded

While we certainly appreciate the compliment for Melissa, the remainder of your feedback is concerning. We're always working to improve the customer experience, and I'd like to speak with you personally for more information to help us with that objective. At your convenience, please email your preferred contact method and availability to me at adamrodriguez@lithia.com and I will reach out to you at the first opportunity. Thank you, Adam Rodriguez Service Manager adamrodriguez@lithia.com

January 17, 2024

Service agent was very attentive and took care of my vehicle needs. She explained what was done and explained in detail. More

by Hello
Recommend Dealer
Yes
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

We're glad to know our service agent was able to assist you effectively and provide detailed explanations during your Access Ford of Corpus Christi visit. Thank you for trusting us with your vehicle's care. Come see us again whenever we can next assist.

January 17, 2024

Juan Buentello Is the best always taking care of are needs he the best Dealership can't say much because I been calling and emailed Golden for about year now to cancel extended warranty still waiting on More

by Angel baza
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Buentello
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Jan 18, 2024 -

Access Ford of Corpus Christi responded

Hello Angel, While it's great to hear your experiences working with Juan have been top-notch, it is concerning to learn of the frustration you have experienced trying to reach us for assistance with your warranty needs. Please email your preferred contact information and availability to me at rvelasco@lithia.com and I will reach out to you at the first opportunity. Thank you, Ruben Velasco General Manager rvelasco@lithia.com

January 17, 2024

Always been good just way overpriced for a customer who bought three cars from your dealership More

by PAIDINFULL4U
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

Thank you very much for your continued business and critical feedback. While we strive to provide our customers the fairest price possible for the services they receive and feel costs are competitive in our region, your concerns are taken seriously and will be discussed internally. Additionally, current service special offers are available through our dealership and are oftentimes a great way for our valued customers to save money on upcoming maintenance.

January 17, 2024

Got right in on stand kept me informed of the progress of service Great experience More

by Grumpyjensen66
Recommend Dealer
Yes
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Jan 17, 2024 -

Access Ford of Corpus Christi responded

It's always nice to hear from our Access Ford of Corpus Christi guests following a great experience. Thank you for working with us to care for your vehicle and taking the time to leave the kind feedback. It's our pleasure to provide you informative, prompt service and we look forward to doing so again next visit.

January 17, 2024

I don't like the fact that when I took my daughter's car in they told me I would have to leave it there for a week for them to diagnose it. It seems like you don't want to service cars, more like push us aw More

by GARIBAY_SNSJ
Recommend Dealer
Yes
Employees Worked With
The lady who does mobile scheduling
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Jan 18, 2024 -

Access Ford of Corpus Christi responded

Hello, We value the opportunity to work with every service guest and it is regrettable to hear when this is not conveyed to our customers. Regrettably due to high demand for our services along with other outside factors, diagnostics and repairs can sometimes take longer to complete than we would like for our customers. We understand this is frustrating and sincerely apologize for any inconvenience caused. If you would like to discuss your concerns personally, please email your preferred contact method and availability to me at adamrodriguez@lithia.com and I will reach out to you as soon as possible. Thank you, Adam Rodriguez Service Manager adamrodriguez@lithia.com

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