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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,804 Reviews

1,804 Reviews of Access Ford of Corpus Christi - Service Center

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October 12, 2023

Truck was there 8 hours was not touched Took it to Auto Zone after, and within 10 minutes was checked, it’s a sensor More

by ELSA.DOMINGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Access Ford of Corpus Christi responded

Hello Elsa, Thank you for bringing this to my attention. It is regrettable to hear about your experience with us and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco - General Manager - 325-793-3028

October 08, 2023

We had a scheduled appointment for 3 recalls on our F250. Also had appointment to have an oil change on my maverick. All went just as discussed and expected. Lacey was a very courteous and informative servic More

by NONE3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey at the service writer desk, excellent!
Oct 09, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 07, 2023

My car was fixed in a timely manner and the mechanic did a great job. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Access Ford of Corpus Christi responded

Thanks, Melissa, for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 06, 2023

Bel kept me informed very well. We have a bad feeling about Access dropping it's Lincoln dealership. Also, we were promised a loaner car during repairs and that was also dropped. We More

by REVVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bel
Oct 06, 2023 -

Access Ford of Corpus Christi responded

We appreciate your feedback and are glad to know that Bel kept you well informed. We understand the concerns about changes, including our Lincoln dealership and loaner car policy. Please be assured we're always striving for better communication with our service department at Access Ford of Corpus Christi!

October 06, 2023

The service department cordinator Lacie Jennings is extremely rude, condescending, and discriminatory towards customers. It seems like she also has her supervisors full support. They refuse service, re More

by Ford Repairs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
LaCie Jennings
Oct 10, 2023 -

Access Ford of Corpus Christi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

October 05, 2023

Finally got my first car under my own name and was super excited at first but then things took a turn I won’t get into details but the experience was not very enjoyable 🥲 More

by AHERNANDEZ39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager rvelasco@lithia.com

October 03, 2023

Very nice and professional in handling my issue In and out very quickly. Thank You More

by NOEMAIL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron the mechanic
Oct 04, 2023 -

Access Ford of Corpus Christi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 03, 2023

Great customer service and a quick service at a good price. Highly recommend their service dept. More

by RONH310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Access Ford of Corpus Christi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 03, 2023

Always really good service staff is always friendly and always any questions I ask them about my truck is answered More

by BRENDAREESE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Access Ford of Corpus Christi responded

Thank you for your very kind review, Brenda. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 30, 2023

I will always keep going back unless they start not caring for the customer then I will go somewhere else More

by Dtre196247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2023 -

Access Ford of Corpus Christi responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

Oct 02, 2023 -

Access Ford of Corpus Christi responded

Hello there! Thank you for the review. The customer and their satisfaction will always be our highest priority. We look forward to serving you in the future.

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