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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,804 Reviews
Call Service Center (361) 792-2819

1,804 Reviews of Access Ford of Corpus Christi - Service Center

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March 19, 2023

Excellent customer service. Job was done in a timely manner. Sales person at desk was helpful More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2023 -

Access Ford of Corpus Christi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

March 15, 2023

All was good did need more work done on my truck but don’t have the money for it More

by Oscar Zepeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

Access Ford of Corpus Christi responded

Hi Oscar, Thank you for the review. We are happy to hear your time with us was a good experience. We hope to see you again here at Access Ford of Corpus Christi.

Mar 16, 2023 -

Oscar Zepeda responded

Yes when needed i will use you

March 14, 2023

Not fast oil change. Cost 90+ and took 2hours. Nice place to wait, but that's it. More

by ESPARZA0621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea don't remember names or fafes
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Mar 14, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We appreciate your patience in working with us. We hope to earn your business again down the road.

March 13, 2023

Lacie Jennings was great with customer service, and went out of her way to help me. More

by JLITTON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacie Jennings
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Mar 13, 2023 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear Lacie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

Mar 13, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are glad your time with us was a wonderful experience. We hope to see you again soon.

March 09, 2023

I always use Access Ford for my regular maintenance and repairs on my vehicle. I’m always informed on my vehicle and any up coming repairs needed. More

by SJBAKERY
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are always happy to see you here at Access Ford of Corpus Christi. We hope to see you again down the road.

March 07, 2023

Always break our cars ! Leave parts of the car undone . Never complete jobs in a timely manner ! Rude staff it’s the worst place to go if your car needs any work done More

by RONILUV05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerThank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager rvelasco@lithia.com

March 07, 2023

On this visit my needs were met and have no complaints with the attention and service that I received. More

by TEMPERATURSOLUTIONSCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy (?) in the service department to care of e during my latest visit
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Mar 07, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Access Ford of Corpus Christi.

March 04, 2023

Dealerships employee customer service was excellent. That had plenty of car that were priced to sell and in good condition. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williamson
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Mar 05, 2023 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Access Ford Lincoln of Corpus Christi to be a positive one. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

March 02, 2023

Drop truck off at 7am was not ready untill 430 for simple stuff to do More

by JAMES.LEVERETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maintenance department name notlisted d
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Mar 03, 2023 -

Access Ford of Corpus Christi responded

Hello James, Thank you for bringing this to my attention. Our goal is to provide customers with a quick and efficient experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerThank you for providing this feedback, James, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. JR Velasco General Manager rvelasco@lithia.com

March 02, 2023

While I was happy with the way that the service manager Adam), and the manager from the collision center (Juan) got together to try to resolve my issue with my door hanging (on my few month old Lincoln Nau More

by Oscar R.
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam from Service; Juan from the collision center.
Report | Print
Mar 03, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerThank you for providing this feedback, Oscar, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. JR Velasco General Manager rvelasco@lithia.com

Mar 04, 2023 -

Oscar R. responded

Thank you, Ruben, for the reply. I will contact you next week. Oscar

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