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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,782 Reviews
Call Service Center (361) 792-2819

1,782 Reviews of Access Ford of Corpus Christi - Service Center

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January 21, 2023

The buying experience was excellent. George who helped us was amazing. He helped us out every step of the way. More

by Tv34
Recommend Dealer
Yes
Employees Worked With
George Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2023 -

Access Ford of Corpus Christi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that George met your expectations. Thank you for choosing Access Ford Lincoln of Corpus Christi, we look forward to having you as a valued customer for many years to come! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 21, 2023

Lady at front desk was nice and helpful when I went the three times in one week More

by GARIBAY_SNSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name
Report | Print
Jan 22, 2023 -

Access Ford of Corpus Christi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 21, 2023

Great people great service from time I purchased my F-350 and still now during service. More

by DANIELTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
4.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2023 -

Access Ford of Corpus Christi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 20, 2023

Provided excellent service with minimal wait time - from the drive-in to the drive-out. More

by Alysha Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your thoughts on working with our team, Alysha. We're glad to hear we delivered such a great experience! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

January 19, 2023

The staff in service department need training in customer service. They also require additional training in communication More

by SBarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Rodriguez, Miranda Bearden
Report | Print
Jan 20, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear we did not meet our standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.com 325-793-3028 General Manager

January 19, 2023

No complaints,very organized and professional,excellent waiting area,courtesy shuttle,too bad I was not able to use my coupon online More

by FAVELAOSCAR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again here at Access Ford of Corpus Christi!

January 19, 2023

Everybody was courteous helpful and check my car and answered all my questions. I'm thinking of buying a pickup More

by Gloria Rolando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gloria,
Report | Print
Jan 20, 2023 -

Access Ford of Corpus Christi responded

Hi Gloria, Thank you for the review! We are glad your time with us was a helpful experience! We hope to see you again here at Access Ford of Corpus Christi!

January 18, 2023

Just got the run around. Very poor service. I would call and wouldn’t get any answers. More

by JHERNANDEZ1204KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2023 -

Access Ford of Corpus Christi responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager rvelasco@lithia.com

January 18, 2023

Customer Service was terrific. Everyone was friendly and very professional. I was updated on status of my vehichle. More

by Cari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Access Ford of Corpus Christi responded

Hi Cari, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again here at Access Ford of Corpus Christi!

January 17, 2023

Lacks personnel to provide good customer service. The Service Department needs basic communication skills training. More

by SBarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miranda Bearden, Adam Rodriguez
Report | Print
Jan 20, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear we did not meet our standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.com 325-793-3028 General ManagerThank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager rvelasco@lithia.com

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