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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,809 Reviews
Call Service Center (361) 792-2819

1,809 Reviews of Access Ford of Corpus Christi - Service Center

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February 26, 2023

I always receive fast, friendly customer service at Access Ford. My vehicle is in good hands here and I can count of the technician to complete all service properly and to inform me of any concerns. More

by CONNIE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2023 -

Access Ford of Corpus Christi responded

Hi, We appreciate the review! We are glad your time with us was a fast and friendly experience! We hope to see you again here at Access Ford of Corpus Christi!

February 23, 2023

I said please check all fluids But my wiper fluids was not addressed- on 0 More

by MMESA
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerWe're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. JR Velasco General Manager rvelasco@lithia.com

February 20, 2023

Very courteous staff, listen to problems presented. Issues well resolved. Shuttle driver friendly, drives very well. More

by ANDAYA_49
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaCie Jennings, Bella ( shuttle driver)
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Feb 21, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Access Ford of Corpus Christi!

February 18, 2023

The Sales team is top notch. The service department is horrible. It takes all day for an oil change and the staff is rude when you have questions. Very poor management. More

by Kwalters76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a quick and efficient experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerWe're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

February 18, 2023

I went in for an oil change and the price was very reasonable I also talked to the service tech about doing a transmission fluid flush and a coolant flush on my next service schedule he answered most More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LACY AND YOUNG MAN WHO CHANGED MY OIL.I DIDN'T GET HIS NAME
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Feb 19, 2023 -

Access Ford of Corpus Christi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

February 17, 2023

Having trouble getting my vehicle repaired. Asked to speak with GM left message no call back. No call backs from service center either. I guess culture runs down hill. More

by BigRedTruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacey
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Feb 22, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerWe're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

February 11, 2023

Great service would recommend to anyone very nice people took care of all of my needs More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2023 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Juan and our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

February 10, 2023

Great place to do business been using it for the last 8 years good people and the service writer was the greatest More

by BOBBYHOWELL6203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LACIE JENNINES
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Feb 12, 2023 -

Access Ford of Corpus Christi responded

Thank you, Bobby! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lacie met your expectations. Thank you again for choosing Access Ford Lincoln of Corpus Christi, we look forward to having you as one of our valued customers for many more years to come! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

February 10, 2023

In the last few years I had very good experiences dealing with their parts and service departments. More

by James Light
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Jennings
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Feb 12, 2023 -

Access Ford of Corpus Christi responded

Thank you, James! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

February 09, 2023

Wonderful customer service . No long hold times when calling to make a appointment. Shuttle service was a plus.😀 More

by CISSY.GONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexy
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Feb 10, 2023 -

Access Ford of Corpus Christi responded

Cissy, Thank you for choosing Access Ford Lincoln of Corpus Christi. Your feedback and rating mean a lot to us. We're glad Lexy and our team were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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