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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,782 Reviews
Call Service Center (361) 792-2819

1,782 Reviews of Access Ford of Corpus Christi - Service Center

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December 07, 2022

Took some time cause had a recall but was out in a few hours cool More

by RSMETHERS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
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Dec 07, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We appreciate your patience in working with us. We hope to see you again here at Access Ford of Corpus Christi!

December 06, 2022

Very good service. Friendly ! Fast service .I did not have to wait all day to get my oil chagrd More

by KOHUTEKJUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
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Dec 07, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a friendly experience! We hope to see you again here at Access Ford of Corpus Christi!

December 01, 2022

It can be better at communication but over all we were satisfied with the help and quick response we had. More

by MIKE_PEREZ_27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Aldridge
Report | Print
Dec 01, 2022 -

Access Ford of Corpus Christi responded

Hi Mike, Thank you for the review! We appreciate your patience in working with us here at Access Ford of Corpus Christi! We hope to work with you again soon!

December 01, 2022

They didn't service my vehicle. They said that they were confused and thought that I would pick up the next day. More

by BIGREDTKP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quick Service Lady
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Dec 05, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your visit. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss this in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Trenton Marks trentonmarks@lithia.comThank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager rvelasco@lithia.com

November 28, 2022

Very friendly and professional. We’re very knowledgeable and diagnosed the problem and solved it. More

by None
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Johnathan Aldridge
Report | Print
Nov 29, 2022 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 25, 2022

They were very friendly and fast during my oil change and checking on my recall of my Bronco. More

by NBOLSTER1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy in the service dept
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Nov 27, 2022 -

Access Ford of Corpus Christi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 22, 2022

The service was great, the girl that waited on me was friendly and very thorough. More

by DEE.ESTEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was a female that waited on me., Johnathan Aldridge
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Nov 22, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad you had a friendly experience working with us here at Access Ford of Corpus Christi! We hope to see you again down the road!

November 20, 2022

Very professional staff, and got my truck taken care of very quickly. I’m very satisfied More

by RENDONF64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the ladies name running the quick lane.
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Nov 21, 2022 -

Access Ford of Corpus Christi responded

Thanks for sharing about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 20, 2022

Call, Call, Call nobody in service answers. Juan does a great job but it seems it all rests on his shoulders. More

by STROH38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Trenton Marks trentonmarks@lithia.comThank you for providing this feedback, and we apologize for the difficulties you encountered when trying to get in touch. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to me so that we can speak directly, we'd love to address your concerns in detail. JR Velasco General Manager rvelasco@lithia.com

November 18, 2022

Service was fast and complete. Service Advisor Maria Garcia was very knowledgeable and friendly and kept me informed of the progress of the work being done. More

by RANDYGIESLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Garcia
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Nov 18, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a fast experience! We hope to see you again here at Access Ford of Corpus Christi!

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