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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,782 Reviews

1,782 Reviews of Access Ford of Corpus Christi - Service Center

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October 20, 2022

This dealership service department is the worst ever there service writer needs to be trained on customer service he's so rude More

by NOEMAIL3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Juan Buentello JBuentello@lithia.comWe're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. JR Velasco General Manager rvelasco@lithia.com

October 18, 2022

Great service! Kind and friendly staff. Quick turn around and so helpful. Best experience I've had at a dealership! More

by KELLYBILLINGTONHILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Person
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
Oct 19, 2022 -

Access Ford of Corpus Christi responded

Thanks, Kelly! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 15, 2022

Quick professional service, courteous,. Now to get my strips installed on my roof. Will definitely buy another car from you. More

by cindybray49
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
Oct 17, 2022 -

Access Ford of Corpus Christi responded

Thank you for your very kind review, Cindy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 12, 2022

I had a beautiful customer service experience last week with Crystal and Lacie I went in for an oil change and I’m on repairing the back of suv The girls went out and listen to the issue Crystal diagnosed More

by RIXGIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Lacie
Oct 13, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are happy to hear our team was able to provide you with a great experience! We hope to see you again here at Access Ford of Corpus Christi!

October 11, 2022

Lacey was friendly and professional. Heard you changed management. It shows. Atmosphere felt calm and accepting. More

by Lala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacey
Oct 12, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was friendly and professional! We hope to see you again here at Access Ford of Corpus Christi!

October 10, 2022

Disappointed with this repair service. Service people would not return phone calls about repair work. Took over a week to get my car back and is was out of service the next day and at anot More

by CORPUSAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal
Oct 12, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Juan Buentello JBuentello@lithia.comWe're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

October 05, 2022

I always get my car serviced here and Juan in service is always very helpful and prompt. More

by SADIEGONZALES123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Access Ford of Corpus Christi responded

Sadie, Thank you so much for your kind words for Juan, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 05, 2022

Fast, courteous, and professional. Everyone was absolutely amazing. Best service I have ever received at a dealership. More

by KELLYBILLINGTONHILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Person
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Access Ford of Corpus Christi responded

Hi Kelly, Thank you for the review! We are glad your time with us was professional and fast! We hope to see you again here at Access Ford of Corpus Christi!

October 04, 2022

My camera wasnt put on it's on back order and the car was at shop for around 3 weeks for nothing... I cant even connect my phone to the radio because no camera. So practically nothing was done and car in sho More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Juan Buentello JBuentello@lithia.comThank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager rvelasco@lithia.com

October 04, 2022

tech was trash didnt care because he was going on vacation. worst service ever period More

by jrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your visit. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below Juan Buentello JBuentello@lithia.comThank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager rvelasco@lithia.com

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