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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,782 Reviews

1,782 Reviews of Access Ford of Corpus Christi - Service Center

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October 04, 2022

Service advisor was not helpful. Advisor was not attentive to customers. The service department may be understaffed or inexperienced. More

by Quakegt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing this. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Juan Buentello JBuentello@lithia.comWe're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. JR Velasco General Manager rvelasco@lithia.com

October 04, 2022

They did a great job of getting me exactly what I wanted. They also kept me informed on the progress with my order. Very polite and caring for my needs. More

by Ron
Recommend Dealer
Yes
Employees Worked With
Diana Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Access Ford of Corpus Christi responded

Hi Ron, Thank you for the review! We are glad your time with us was great! We hope to see you again soon!

October 03, 2022

Poor customer service after purchase of 2022 Lincoln Nautilus, back hatch will not close. Service department promised a loaner and no loaner available when we took the car in for our scheduled appointme More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Golden Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Juan Buentello JBuentello@lithia.comThank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. JR Velasco General Manager rvelasco@lithia.com

October 02, 2022

I went in for a recall n my old change that they didn’t do and they didn’t I have to go back for the oil change and on the sticker they put the wrong mileage and I’m still waiting for part recall and they More

by BEARDENHOMESINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing this. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Juan Buentello JBuentello@lithia.comProviding a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. JR Velasco General Manager rvelasco@lithia.com

October 01, 2022

Was wonderful to feel I was ready for travel ! i didn’t have to wait for the service. They picked up my vehicle and delivered it! More

by FREDDBETTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad our team was able to provide you with a wonderful experience! We hope to see you again here at Access Ford of Corpus Christi!

September 29, 2022

I am not a customer please stop sending me emails and texts. I have called and asked to be removed. Obviously that didn’t work. More

by JBREAGAN77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Golden Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention and I apologize for any inconvenience this caused you. If you are willing, I would like to personally assist you in removing your name from our call list. Contact me at your earliest convenience at the email provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028

September 27, 2022

Very Friendly, courteous and Professional staff…in and out just like I was hoping! Awesome 👍🏼 More

by MPerez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Aldridge and Noe Cantu Jr.
Sep 28, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad our team was able to provide you with a professional experience! We hope to see you again here at Access Ford of Corpus Christi!

September 23, 2022

Service was fine, your price increases for an oil change is not, may not use you in the future. More

by MACKERER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and we do hope to see you again! Stefanie Horn (GM) 516-625-7070 Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 22, 2022

Had The Works performed on my ‘19 Fird Ranger. Didn’t wait long before Juan came and took it in. And the wait inside was about an hour and a half. Not bad. More

by XRAY2TEACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldri
Sep 22, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was quick! We hope to see you again here at Access Ford of Corpus Christi!

September 21, 2022

Access Ford did a great job servicing my 2015 Lariat and Lacy and Johnathan made sure my needs were met. More

by Bfuhrken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan, Lacey
Sep 21, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was great! We hope to work with you again here at Access Ford of Corpus Christi!

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