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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,833 Reviews

1,833 Reviews of Access Ford of Corpus Christi - Service Center

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August 04, 2022

Liz was amazing she took charge got us in a loaner and saved our vacation she even helped us move all our luggage to the loaner! She had us up and on the road within 30 minutes! THANK YOU SO MUCH LIZ, Y More

by HALLER_ARLENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Access Ford of Corpus Christi responded

Thank you for taking the time to leave us this fantastic five-star review! We're thrilled to hear that you found your experience with Liz to be a positive one. We look forward to sharing your compliments with her and the rest of our crew. We hope you had a great vacation, Arlene. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

August 03, 2022

After setting up an appointment for an oil change, I was informed it would be an hour to an hour and 45 minutes before it would be complete. I had intended on waiting while the car was being serviced, which More

by TRISHP5604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2022 -

Access Ford of Corpus Christi responded

Thank you for this feedback, Trish. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Barry Beard Service Director barrybeard@lithia.com

July 29, 2022

Great people, great service fast and completed the work requested on the first try. Will go back for all my truck repairs. More

by Orange Grove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2022 -

Access Ford of Corpus Christi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Access Ford Lincoln of Corpus Christi! We look forward to having you as one of our valued customers. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 29, 2022

Purchased vehicle 6/16, still don’t have in my possession for 3 weeks now. More

by JEREMILY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one has assisted
Aug 03, 2022 -

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Barry Beard Service Director barrybeard@lithia.com

July 29, 2022

The service was very good will be coming back for the oil change next time More

by NONE3gabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2022 -

Access Ford of Corpus Christi responded

Thank you for taking the time to leave us a great review. We look forward to serving you in the future. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 29, 2022

Access ford Lincoln of Corpus Christi has Great service and all of the employees are friendly. More

by ESEQUIELHERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We truly appreciate your business. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 28, 2022

People are always friendly and answer all your questions. Always clean and has Starbucks coffee yummy! More

by LUCYARANGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to having you as one of our valued customers for years to come. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 27, 2022

Very hard to get my truck in for repairs. Tried for 3 days to get an appointment. They wanted to keep it for 3-5 days. No loaners. Was not covered by warranty even tho my truck has only 13K m More

by Horsefana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz
Jul 30, 2022 -

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Barry Beard Service Director barrybeard@lithia.com

July 24, 2022

Staff is Friendly and they were helpful with my visit. They found a problem during our maintenance visit and quickly scheduled an appointment to get us back in to take care of the problem. More

by Pattie Martinez
Customer Service
Recommend Dealer
Yes
Employees Worked With
Liz
Jul 25, 2022 -

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi, your feedback and rating mean a lot to us. We're glad we were able to help, Pattie, and we hope to see you again! Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

July 23, 2022

Pleasant staff comfortable waiting room. Pick up and drop off service is great. Maintenance staff let you know what needs to be done right away and what can get done on next visit. Coffee More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

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